Application Support job description guide

Sitting within the IT team, a person employed in Application Support is responsible for managing the resolution of application and system issues that arise across a business.

Application Support jobs seek candidates with both business skills and technical IT knowledge, and demands an ability to manage multiple high-level tasks under pressure.

What are the duties and responsibilities of Application Support?

Application Support jobs are often responding to technical problems that occur abruptly and require immediate solutions. Knowing this, the following duties and responsibilities are generally included in an Application Support job description:

Possessing specialist knowledge of operating systems, devices, applications and software

Providing technical support to teams within the organisation, and to external clients when required

Assisting with systems integrations

Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date

Maintaining and updating technical documents and procedures

Identifying and resolving technical issues

Managing coordination at a local and international level where required

Delivering regular and customised training to teams within the business

Preparing maintenance plans and upgrading schedules for the organisation’s systems

Developing reports for teams across the business

What qualifications and experience should Application Support have?

Most Application Support jobs ask for one or more university qualifications or other formal training to be eligible for the role. Here are some of the most suitable degrees:

Computing Studies

Information Systems

Business Administration

Other skills that are relevant to this role, and sometimes asked for in an Application Support job description include:

Intimate knowledge of an organisation’s computing systems

Ability to explain complex ideas to those with limited IT and systems knowledge

Exceptional verbal and written communication skills

Listening ability and patience

Extraordinary customer service and relationship management experience

Critical thinking skills

View application support salaries

Back Office Application / Production Support

Front Office Application / Production Support

Looking for an application support or an application support job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.

Robert Half can assist you with your application support staffing needs.

Explore more salaries

Newest Application Support jobs

Search all jobs

Foreign ibank - Settlement Associate (Syndicate) - up to 50K

COO (Textile / Apparel)

Data Architect (Investment I 50k)

Looking to hire? Start here.

Access the skilled permanent and contract talent you need, from support roles to C-suite, with precision matching powered by Robert Half recruiters leveraging their experience together with our industry-leading AI technology.

Hire talent

More to explore

2026 Salary Guide Explore our Salary Guide to confidently benchmark 200+ salaries, plan your budgets and better understand compensation trends.

How to ask for a promotion and salary increase Should you be thinking about your next job promotion and salary increase in Hong Kong? Find out more.

Is your expected salary negotiable? What are your salary expectations? Here is how to address this query from an interviewer.

How to negotiate a pay rise request If you feel your employee wants to negotiate a pay rise request, here are five ways you can prepare.

Why paying a competitive salary makes a difference I Robert Half Don't disregard the long term benefits of paying a competitive salary. Here are four top reasons for why.

Reviewing your current salary If you're working in technology this year, it might be time to reassess your current salary.

Our starting salary projections come from a detailed, multistep process that ensures our numbers accurately reflect the marketplace. They’re based on real compensation data for job candidates our recruiters have matched with companies across the country.

The Salary Guide from Robert Half is the original. We’ve been publishing salary forecasts since 1950, and our guide has served as a trusted source for employers, job seekers, industry associations, government and educational institutions, and national and local media.