Sitting within the IT team, a person employed in Application Support is responsible for managing the resolution of application and system issues that arise across a business.Application Support jobs seek candidates with both business skills and technical IT knowledge, and demands an ability to manage multiple high-level tasks under pressure.
What are the duties and responsibilities of Application Support?
Application Support jobs are often responding to technical problems that occur abruptly and require immediate solutions. Knowing this, the following duties and responsibilities are generally included in an Application Support job description:Possessing specialist knowledge of operating systems, devices, applications and softwareProviding technical support to teams within the organisation, and to external clients when requiredAssisting with systems integrationsManaging ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to dateMaintaining and updating technical documents and proceduresIdentifying and resolving technical issuesManaging coordination at a local and international level where requiredDelivering regular and customised training to teams within the businessPreparing maintenance plans and upgrading schedules for the organisation’s systemsDeveloping reports for teams across the business
What qualifications and experience should Application Support have?
Most Application Support jobs ask for one or more university qualifications or other formal training to be eligible for the role. Here are some of the most suitable degrees:ITComputing StudiesInformation SystemsBusiness AdministrationOther skills that are relevant to this role, and sometimes asked for in an Application Support job description include:Intimate knowledge of an organisation’s computing systemsAbility to explain complex ideas to those with limited IT and systems knowledgeExceptional verbal and written communication skillsListening ability and patienceExtraordinary customer service and relationship management experienceCritical thinking skills
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