Application Support

Application Support job description

The Application Support role is responsible for maintaining and troubleshooting enterprise applications to ensure smooth operation and optimal user experience. This role works closely with end-users, IT teams, and vendors to resolve application issues, implement updates, and ensure compliance with New Zealand data and system security standards.

Application Support duties and responsibilities of the job

Key responsibilities of an Application Support role include:

Providing second-level support for business-critical applications, diagnosing and resolving functional or technical issues

Managing incidents, service requests, and change controls via ITSM systems

Liaising with software vendors and internal teams to escalate and resolve application defects or performance issues

Supporting application configuration, user access, and integration with other systems

Monitoring application performance and system logs to proactively identify and resolve issues

Participating in system upgrades, testing, and deployment activities

Documenting support processes, application configurations, and troubleshooting steps

Ensuring application support complies with the NZ Privacy Act, ISO 27001, and internal IT policies

Application Support job qualifications and requirements

A diploma or degree in information systems, computer science, or a related field is preferred.

Requirements include:

2–4 years’ experience in application or systems support roles

Strong understanding of application lifecycle management and ITIL support frameworks

Familiarity with SQL for querying and diagnosing data-related issues

Experience supporting ERP, CRM, or custom-built applications in a business environment

Knowledge of New Zealand-specific data privacy and IT security standards

Excellent problem-solving, communication, and documentation skills

Ability to coordinate across multiple teams and manage priorities effectively

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Salary for Application Support

65000 - 95000

25th Percentile

65000

The candidate has little or no prior experience in the position and is still developing relevant skills.

50th Percentile

75000

The candidate has an average level of experience and has most of the necessary skills.

75th Percentile

95000

The candidate has above-average experience, has most or all the necessary skills and may have specialised qualifications.

Salary range based on three percentiles The starting salaries represent gross yearly salaries. They do not include bonuses, benefits or KiwiSaver.

Projected salaries for related positions

Position title

25th Percentile

50th Percentile

75th Percentile

IT Support Level 1

55000

60000

65000

IT Support Level 2

67500

70000

75000

Systems Administrator

80000

85000

95000

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