Application Support

Application Support job description

The Application Support role is responsible for maintaining and troubleshooting enterprise applications to ensure smooth operation and optimal user experience. This role works closely with end-users, IT teams, and vendors to resolve application issues, implement updates, and ensure compliance with New Zealand data and system security standards.

Application Support duties and responsibilities of the job

Key responsibilities of an Application Support role include:

Providing second-level support for business-critical applications, diagnosing and resolving functional or technical issues

Managing incidents, service requests, and change controls via ITSM systems

Liaising with software vendors and internal teams to escalate and resolve application defects or performance issues

Supporting application configuration, user access, and integration with other systems

Monitoring application performance and system logs to proactively identify and resolve issues

Participating in system upgrades, testing, and deployment activities

Documenting support processes, application configurations, and troubleshooting steps

Ensuring application support complies with the NZ Privacy Act, ISO 27001, and internal IT policies

Application Support job qualifications and requirements

A diploma or degree in information systems, computer science, or a related field is preferred.

Requirements include:

2–4 years’ experience in application or systems support roles

Strong understanding of application lifecycle management and ITIL support frameworks

Familiarity with SQL for querying and diagnosing data-related issues

Experience supporting ERP, CRM, or custom-built applications in a business environment

Knowledge of New Zealand-specific data privacy and IT security standards

Excellent problem-solving, communication, and documentation skills

Ability to coordinate across multiple teams and manage priorities effectively

Find application support talent. Find application support jobs.

Submit your resume or request talent now and our expert recruiters will be with you shortly.

Robert Half can assist you with your application support staffing needs.

Salary for Application Support

65000 - 95000

25th percentile

65000

The candidate is new to the role or has limited experience and is building necessary skills.

50th percentile

75000

The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.

75th percentile

95000

The candidate has extensive experience and advanced skills for the role, and may also have specialised certifications.

Salary range based on three percentiles The starting salaries represent gross yearly salaries. They do not include bonuses, benefits or KiwiSaver.

Projected salaries for related positions

Job title

25th percentile

50th percentile

75th percentile

IT Support Level 1

60000

65000

70000

IT Support Level 2

72000

75000

80000

Systems Administrator

80000

85000

95000

Explore more salaries

Newest jobs

Accounts Receivables Officer

Finance Manager

Security Engineer

Looking to hire? Start here.

Access the skilled permanent and contract talent you need, from support roles to C-suite, with precision matching powered by Robert Half recruiters leveraging their experience together with our industry-leading AI technology.

Hire talent

More to explore

2026 Salary Guide Explore our Salary Guide to confidently benchmark 100+ salaries, plan your budgets and better understand compensation trends.

How to successfully negotiate your salary this year Discover salary trends, key negotiation strategies, and a salary negotiation email sample to help you secure the pay you deserve.

What are non-monetary benefits and why do they matter? Discover why non-monetary benefits like flexibility, training, and recognition are essential for retaining top talent in New Zealand.

How to make a cover letter that stands out in New Zealand Standing out in New Zealand’s competitive job market requires a captivating a cover letter that complements your resume and grabs the hiring manager’s attention. This blog post will equip you with the essential steps to make a cover letter that stands out.

How to improve your adaptability skills Adaptability skills can be possessed both in both attitude and action. Learn how to improve your adaptability skills for your career.

Our starting salary projections come from a detailed, multistep process that ensures our numbers accurately reflect the marketplace. They’re based on real compensation data for job candidates our recruiters have matched with companies across the country.

The Salary Guide from Robert Half is the original. We’ve been publishing salary forecasts since 1950, and our guide has served as a trusted source for employers, job seekers, industry associations, government and educational institutions, and national and local media.