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How to Hire (and What to Pay) Customer Service Representatives

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Customer service excellence will always be one of the critical advantages that helps set companies apart from competitors. Great customer service representatives also support positive positioning in the minds of customers, helping to keep them happy, satisfied and loyal.

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No One Wants to Face an Unhappy Admin: Engagement Strategies that Can Help

Happy workers around a table.

Your administrative team is critical to the success of your employees and, in turn, your business. They provide vital support services for nearly everyone in your organization. Let’s take a look at what influences the happiness level of many administrative professionals and review some employee engagement strategies that can keep it high.

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For the Certified Professional Coder, Salary and Job Growth Are Good News

Photo of color coded medical files.

We all know the headache of trying to make sense of medical bills. But if you're a certified professional coder — someone who turns physician notes and healthcare exam results into medical code — all that complexity represents a fine career opportunity, with salaries rising and job growth looking robust through at least 2024.

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Tips for the Working Mom: How to Juggle Career and Family

Image of a steering wheel with many post-it notes with tasks to do written on them.

Field trips. Daycare germs. Babysitting backfires. Morning meltdowns. Pediatrician appointments. Class parties. These are just a few of the extra demands that the working mom has to juggle along with job responsibilities. And while we want to be a patient, present mother for our little ones, we want to be an indispensable employee, too.

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