A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service, plus potentially overseeing a team of Customer Service agents. A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company. The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. A Customer Service Manager job description generally includes: Delivering a comprehensive service to enquiring customers Possibly delegating certain customer enquiries to specific teams Managing a large number of incoming calls and emails Managing customers’ accounts Keeping a record of customer interaction and details of actions taken Communicating with internal teams to discuss sales targets Generating sales leads, building sustainable relationships where necessary Reporting back on results

Customer Service Manager job qualifications and requirements

Whilst no degree is required f or a Customer Services role, there are a number of traits that a candidate will be expected to display in order to excel in the role: Excellent verbal and written communication skills The ability to maintain calm under pressure A thorough knowledge of the product or service the company they work for is offering Efficiency and organisational skills Administrative skills Computer literacy in order to type up reports, results and details of customer interaction
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Customer Service
Order Entry
Salary for Customer Service Manager
$87,500 - $115,000
25th Percentile
Little or no prior experience in the position; still developing relevant skills. Demand: Low
50th Percentile
Some prior experience in the position; has several relevant skills. Demand: Moderate
75th Percentile
Extensive prior experience in the position; has mastered relevant skills. Demand: High
Projected salaries for related positions Position title 25th Percentile 50th Percentile 75th Percentile Customer Service Representative / Officer $54,500 $60,000 $64,500 Customer Service Team Leader $73,000 $79,000 $86,000
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