We are looking for an experienced ServiceNow Administrator for our client in the Greater Philadelphia - this person will be brought on to manage, configure, and optimize the ServiceNow platform. This is a long term contract to permanent based position located onsite in the King of Prussia, PA area! For immediate consideration, please apply directly! <br> Responsibilities: • Administer and configure the ServiceNow platform, ensuring optimal functionality across ITSM, ITOM, and ITAM modules. • Develop and implement workflows, automation, and business rules to streamline processes and improve platform usability. • Support IT operations by managing processes such as incident management, problem resolution, change requests, service catalog, and knowledge management. • Collaborate with technical teams and business stakeholders to identify needs and design solutions that align with organizational goals. • Maintain platform stability through upgrades, troubleshooting, and adherence to security and governance standards. • Create reports and dashboards to provide actionable insights and enhance decision-making processes. • Provide technical guidance and training to users, fostering adoption and effective utilization of the ServiceNow platform. • Manage integrations and ensure seamless connectivity between ServiceNow and other enterprise systems. • Monitor and address issues related to hardware and software lifecycle, license compliance, and IT asset management.
We are looking for a skilled Salesforce Developer to join our team in Philadelphia, Pennsylvania. In this role, you will act as the primary technical expert for our Litify platform, ensuring its customization, automation, and optimization to meet organizational needs. You will collaborate closely with various departments to deliver innovative solutions and maintain system efficiency.<br><br>Responsibilities:<br>• Act as the main developer for the Salesforce Litify platform, supporting system administrators.<br>• Create and maintain custom workflows, automations, and integrations tailored to business requirements.<br>• Build and refine dashboards and reports to provide actionable insights.<br>• Work with stakeholders to design and implement solutions that align with organizational goals.<br>• Partner with IT and operations teams to improve interdepartmental workflows.<br>• Assist with data migration, testing, and ensuring readiness for system launches.<br>• Monitor system health and resolve technical issues promptly.<br>• Drive post-launch updates and continuous system enhancements.
We are looking for a skilled Network Administrator to join our team in Malvern, Pennsylvania. This contract-to-permanent position offers an exciting opportunity to work on essential network infrastructure tasks, including firewall and network updates, while leveraging your expertise in Cisco technologies and Palo Alto firewalls. If you are passionate about maintaining and improving network systems, we encourage you to apply.<br><br>Responsibilities:<br>• Implement and manage firewall configurations and updates to ensure network security.<br>• Perform routine network modifications and troubleshooting to maintain optimal performance.<br>• Handle physical tasks such as cable management and hardware setup.<br>• Monitor network systems to identify and resolve issues promptly.<br>• Configure and maintain Cisco routers and switches, ensuring seamless connectivity.<br>• Collaborate with team members to support network operations and projects.<br>• Utilize Palo Alto firewalls to enhance system security and functionality.<br>• Document network changes and maintain accurate records for future reference.<br>• Provide technical support and guidance to end-users as needed.
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support for desktops, workstations, and related hardware, ensuring smooth operations across various systems. As a long-term contract position, this opportunity is ideal for professionals seeking stability and growth in the healthcare industry.<br><br>Responsibilities:<br>• Provide technical assistance for desktop systems, including troubleshooting and resolving issues efficiently.<br>• Manage and support Active Directory operations to maintain system security and functionality.<br>• Install, configure, and maintain desktop hardware and peripherals to ensure optimal performance.<br>• Perform imaging and deployment of Windows 10 systems across the organization.<br>• Conduct regular maintenance and updates for workstations to prevent potential disruptions.<br>• Collaborate with team members to address complex technical challenges and implement solutions.<br>• Document technical procedures and solutions to enhance knowledge sharing within the team.<br>• Ensure compliance with security protocols and standards during all technical operations.<br>• Assist users with software installations and updates to maintain compatibility and productivity.<br>• Provide timely and effective communication to users regarding technical issues and resolutions.
We are looking for a skilled Network Administrator to join our team in Conshohocken, Pennsylvania. This role focuses on maintaining and improving network and server infrastructure, ensuring cybersecurity standards, and resolving complex technical issues. The ideal candidate will be proactive, detail-oriented, and passionate about delivering high-quality IT solutions.<br><br>Responsibilities:<br>• Conduct scheduled technical alignment visits, adhering to established best practices and standards.<br>• Ensure compliance with security protocols, configuration guidelines, and documentation requirements.<br>• Identify and address risks, gaps, and inconsistencies across client technology platforms.<br>• Document exceptions and recommend actionable solutions for alignment issues.<br>• Drive proactive remediation efforts to prevent recurring infrastructure, server, and network challenges.<br>• Implement recommended changes to improve alignment and enforce technical standards.<br>• Manage server, network, and cloud infrastructure environments, including deployment and configuration.<br>• Administer Microsoft cloud, virtualization, and firewall platforms to maintain system reliability.<br>• Perform patching, backup validation, and analysis to ensure data integrity and cybersecurity.<br>• Act as a Tier 2/3 escalation point to resolve deeper infrastructure and network issues effectively.
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p><p><br></p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
We are looking for a skilled Real Estate & Construction Administrator to join our team in Edison, New Jersey. In this long-term contract position, you will provide critical support in overseeing administrative tasks related to construction and maintenance projects within the manufacturing industry. This role offers an excellent opportunity to work closely with various departments and vendors to ensure seamless operations.<br><br>Responsibilities:<br>• Create and manage purchase orders for construction and maintenance projects using appropriate systems.<br>• Process invoices by downloading them from dashboards, uploading them to document management systems, and ensuring proper coding and approval.<br>• Update construction project cost worksheets with accurate invoice entries to maintain financial tracking.<br>• Assist with month-end accrual processes to align with the financial calendar.<br>• Coordinate delivery schedules with vendors to ensure timely and precise millwork deliveries to stores.<br>• Compile and post weekly reports to designated platforms for team visibility.<br>• Enter marketing requests for stores into project management systems to streamline workflows.<br>• Provide support to the store maintenance team by dispatching work orders and monitoring their progress until completion.<br>• Organize and manage documentation for construction project close-out packages.<br>• Collaborate with cross-functional teams to ensure all administrative tasks are completed efficiently.
<p>We are looking for a skilled and motivated Help Desk Analyst to join our team in Piscataway, New Jersey. This role requires a proactive individual with strong communication abilities and a passion for problem-solving in a dynamic, team-oriented environment. As a Contract to permanent position, this opportunity offers the chance to demonstrate your expertise while contributing to the success of the organization. This role is going to Audio/Visual focus assisting on setting up conferences and events:</p><p><br></p><p>Responsibilities:</p><p>• Maintain computer hardware and peripherals by performing upgrades, replacements, and ensuring proper documentation and inventory management.</p><p>• Offer guidance and support to Tier 1 team members, fostering collaboration and knowledge sharing.</p><p>• Apply corporate processes such as Incident, Problem, and Change management to efficiently resolve technical issues.</p><p>• Manage user accounts throughout their lifecycle, including onboarding, modifications, and departures.</p><p>• Troubleshoot a wide range of end-user issues, providing in-depth analysis for web and mobile applications.</p><p>• Handle escalated tickets related to server and network challenges, ensuring timely resolutions.</p><p>• Ensure compliance with organizational standards by closing tickets promptly and delivering exceptional customer service.</p><p>• Demonstrate understanding of network systems, servers, PCs, databases, and proprietary platforms to address technical problems effectively.</p>
<p>The Payroll, HR & Benefits Administrator supports all payroll, HR, and benefits functions for both field and office employees. This role is critical in ensuring accurate weekly payroll, maintaining compliance with labor regulations, and supporting employee needs. </p><p><br></p><p>Responsibilities</p><p>• Manage all weekly payroll processing for field and office employees.</p><p>• Audit and reconcile timesheets from job sites, including PTO, overtime, shift differentials, and job codes.</p><p>• Ensure correct job costing and allocation of labor to projects.</p><p>• Process certified payroll reports and ensure compliance with prevailing wage requirements (Davis-Bacon, state/local).</p><p>• Support union payroll processing (if applicable), including reporting, dues, and benefits remittances.</p><p>• Maintain payroll records and ensure compliance with wage and hour laws.</p><p>• Process new hires, terminations, pay adjustments, deductions, and garnishments.</p><p>• Prepare payroll reports for Finance, Project Managers, and leadership.</p><p>• Maintain and update employee records, HRIS data, and jobsite rosters.</p><p>• Support onboarding/offboarding, including safety orientation and jobsite access requirements.</p><p>• Assist with recruitment for field and office roles.</p><p>• Help coordinate required safety training, certifications, and compliance documentation.</p><p>• Respond to employee questions related to HR, payroll, and policies.</p><p>• Ensure consistent application of company policies across job sites.</p><p>• Administer health, dental, vision, life insurance, disability, and 401(k) plans.</p><p>• Coordinate benefit enrollments for new hires and life events.</p><p>• Support field employees with benefits questions and carrier issues.</p><p>• Manage 401(k) enrollments, contributions, and compliance activities.</p><p>• Assist with workers’ compensation claims and OSHA reporting, including jobsite incident follow-up.</p><p>• Maintain confidential benefits and medical records in compliance with regulations.</p><p><br></p>
We are looking for a detail-oriented Financial Analyst to join our team in Reading, Pennsylvania. In this role, you will play a critical part in ensuring accurate financial reporting, supporting budgeting and forecasting processes, and delivering insights that aid strategic decision-making. This position requires strong analytical skills, a proactive approach to problem-solving, and effective communication to collaborate across teams.<br><br>Responsibilities:<br>• Conduct monthly reconciliation and analysis of financial data to ensure accurate reporting aligned with accounting principles.<br>• Prepare detailed financial reports and presentations, highlighting trends and explaining variances in forecasts, budgets, and prior year comparisons.<br>• Collaborate with remote units to review month-end data, investigate anomalies, and ensure the accuracy of financial inputs.<br>• Develop margin analysis schedules, customer analysis reports, and SG& A schedules to facilitate comprehensive variance analysis.<br>• Support the creation of monthly finance updates, including performance metrics, bookings, backlog trends, and other key indicators.<br>• Assist in the annual budgeting process and rolling forecasts, ensuring alignment with organizational goals.<br>• Perform in-depth analysis on financial results and business indicators to identify opportunities and risks.<br>• Partner with accounting and finance teams to refine month-end reporting and forecasting activities.<br>• Offer recommendations for process improvement based on thorough reviews of current systems and workflows.<br>• Handle ad hoc financial tasks as needed to support departmental objectives.
<p><strong>Position Overview</strong></p><p>We are seeking a <strong>Network Operations Engineer</strong> to support the deployment and maintenance of distributed access architecture systems. This role involves managing virtual cable modem termination systems (vCMTS), remote PHY (RPHY) turn-ups, and ensuring high availability in a 24/7 operations environment. The ideal candidate will have strong technical expertise in Unix/Linux, scripting, and network troubleshooting.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Execute vCMTS platform stand-up, software installation, and system/network maintenance.</li><li>Implement changes, perform system upgrades, and manage risk through automation (Python, Bash scripting).</li><li>Handle incident mitigation and participate in on-call rotation for 24/7 support.</li><li>Identify service-impacting trends and collaborate with development teams for long-term solutions.</li><li>Troubleshoot network and server hardware/software issues.</li><li>Work with Product and Project Management to integrate and operationalize new products.</li><li>Build and replace system hardware; define and monitor IT services.</li><li>Partner with internal engineering teams to improve product reliability and develop automation tools.</li></ul>
<p>Our client is looking for an experienced Risk Analyst to join their team in the Bordentown, New Jersey area. In this role, you will play a critical part in identifying, assessing, and mitigating risks across various domains within the organization. You will collaborate with senior management to ensure effective governance and regulatory compliance while supporting the organization's strategic goals.</p><p><br></p><p>Salary is 120,000 - 140,000. </p><p><br></p><p>Benefits include health insurance, 401k, and PTO. </p><p><br></p><p>Responsibilities:</p><p>• Oversee the organization's enterprise risk management initiatives, including credit, market, compliance, and operational risk programs.</p><p>• Continuously monitor and evaluate risk management activities to ensure alignment with the organization’s mission and strategic objectives.</p><p>• Enhance enterprise risk management processes and systems to improve efficiency in risk assessments.</p><p>• Lead discussions within the Enterprise Risk Management Committee and provide solutions to address risk-related challenges.</p><p>• Identify and verify risk areas within the organization, ensuring comprehensive risk assessments are conducted.</p><p>• Develop risk assessments for new products or significant modifications to existing offerings.</p><p>• Serve as a subject matter expert to guide departmental leaders in implementing effective governance and risk management strategies.</p><p>• Analyze and report on key risks and their interdependencies, helping senior management maintain a focus on robust risk management.</p><p>• Ensure compliance with regulatory requirements and industry standards related to risk management.</p>
<p>Our client is looking for a detail-oriented Financial Sales Analyst to join their team in the Lansdale, Pennsylvania area. This role focuses on delivering insightful financial analysis and reporting to support strategic sales initiatives in a dynamic, commodity-driven market. The ideal candidate will excel at leveraging data to enhance decision-making, optimize pricing strategies, and improve overall financial performance.</p><p><br></p><p>Responsibilities:</p><p>• Analyze weekly sales profit and loss statements to identify key variances and determine underlying causes.</p><p>• Lead budgeting and quarterly forecasting efforts, collaborating with stakeholders to ensure alignment with strategic goals.</p><p>• Partner with the Retail Sales VP and cross-functional teams on critical business initiatives.</p><p>• Provide support for pricing strategies, including broker commission reporting and margin analysis.</p><p>• Monitor commodity market trends, particularly in pork, to evaluate potential impacts on sales.</p><p>• Derive actionable insights from internal and external data to inform trade and promotional planning.</p><p>• Manage promotional accruals and maintain accurate customer and product hierarchies.</p><p>• Utilize advanced business intelligence tools to create dashboards and enhance reporting processes.</p><p>• Conduct data mining and analysis to uncover opportunities for improving financial performance.</p>
<p>We are looking for a detail-oriented AML/KYC Analyst to join our team in Newark, Delaware. This contract to long-term position offers an exciting opportunity to contribute to the financial services industry by conducting thorough due diligence and compliance reviews. The ideal candidate will ensure adherence to credit policies and regulatory requirements.</p><p><br></p><p>Responsibilities:</p><p>• Conduct in-depth Enhanced Due Diligence (EDD) investigations for commercial loan borrowers, ensuring compliance with credit policies and regulatory standards.</p><p>• Perform thorough reviews of new and existing client relationships, ensuring accuracy and completeness of documentation.</p><p>• Review and assess potential negative news alerts for new clients and during periodic client reviews, escalating findings when necessary.</p><p>• Evaluate prospect client profiles prior to onboarding, providing well-supported recommendations to relevant stakeholders.</p><p>• Utilize internal banking systems and external research tools to gather, analyze, and document investigation findings.</p><p>• Collaborate with team members and other departments to resolve discrepancies and gather additional information if required.</p><p>• Provide timely and well-supported decisions during investigations, ensuring compliance with the Patriot Act and other applicable regulations.</p><p>• Maintain up-to-date knowledge of industry standards and complete required training programs.</p><p>• Support quality assurance efforts to uphold the integrity of the KYC program.</p><p>• Perform additional duties as assigned to support the team and organizational goals.</p>
<p><strong>Contracts & Pricing Analyst </strong></p><p><strong>Location:</strong> Remote, EST </p><p><strong>Employment Type:</strong> 17 week contract, extension or conversion </p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Contracts & Pricing Analyst</strong> to support U.S. sell-side contracts and proposals for key customer groups, including Enterprise Account Management (EAM) and Customer Solutions teams. This role is responsible for partnering with EAM and Sales leadership to develop strategic pricing and rebate agreements, manage contract execution, and lead the creation and coordination of RFP/RFI responses. The ideal candidate will work independently, applying professional judgment and collaborating across multiple departments to ensure timely, accurate, and market-relevant deliverables.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Pricing & Rebate Contract Development:</strong> Partner with EAM and Sales leaders to develop strategic pricing and rebate programs that benefit both the organization and customers. Review proposals for feasibility and draft contract language aligned with business objectives.</li><li><strong>RFP/RFI Management:</strong> Lead the creation, coordination, and submission of complete and professional RFP/RFI responses. Ensure accuracy and timely delivery of bid packages.</li><li><strong>Contract Execution:</strong> Collaborate with EAM and Sales teams to ensure proper implementation of pricing and rebate agreements for all customers receiving discounts.</li><li><strong>Master Terms & Conditions:</strong> Work with Legal and external customers to develop and maintain master terms and conditions templates for efficient contracting.</li><li><strong>Repository Management:</strong> Upload signed contracts into designated repositories and maintain organized records.</li><li><strong>Process Improvement:</strong> Continuously review internal processes and technology to identify opportunities for efficiency and implement improvement strategies.</li><li><strong>Cross-Functional Collaboration:</strong> Maintain strong relationships with internal teams, including Legal, Finance, Contract Management, Customer Intelligence, and Commercial Operations.</li></ul>
<p>Robert Half is partnering with its client in Monmouth County for an entry-level accountant opening. This role will have a heavy focus on AP and vendor functions. Great opportunity for a first role out of school. Please apply if interested!</p><p><br></p><p>Responsibilities:</p><p>• Ensure compliance with company financial policies and procedures when processing payments.</p><p>• Review and input invoices received through various channels.</p><p>• Serve as point of contact for vendor related inquiries on invoices, credits, and any issues.</p><p>• Provide support during financial close processes, including expense accruals and open invoice management.</p>
Key Responsibilities<br>• Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs.<br>• Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling.<br>• Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues.<br>• Provide Tier 2 technical support to resolve escalated service tickets for client systems, networks, and applications.<br>• Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical assistance.<br>• Facilitate detail oriented development of the help desk team by identifying training needs, collaborating on performance reviews conducted by VP of Technology, and acting as a liaison for the team to support career growth.<br>• Audit service desk ticket queues to proactively address potential issues with delays in resolution or ensure that adequate technical personnel are engaged in issue resolution. <br>• Perform follow-up to ensure that issues have been successfully resolved and communicate with clients to maintain positive client relationships. <br>• Schedule onsite visits for the technical team to ensure timely issue resolution/equipment delivery while also maintaining adequate help desk coverage.<br>• Identify process improvements in help desk operations and work with management to implement operational process improvements.<br>• Document all work performed, maintaining clear and detailed notes in Autotask. <br>• Identify recurring issues and collaborate with senior technical team to develop permanent resolutions and/or knowledge base entries.<br>• Communicate with clients in a detail oriented, service-oriented manner, maintaining high levels of satisfaction and transparency.<br>• Participate in after-hours or on-call rotations as required.
<p>We are looking for a meticulous Data Quality Operations Analyst to join our team in Philadelphia, Pennsylvania. In this 6-8 month contract role, you will play a vital part in maintaining the integrity of business data and enhancing operational efficiency. The ideal candidate will excel in data accuracy, demonstrate strong analytical skills, and have experience in navigating enterprise systems. This hybrid position offers a dynamic work environment with a mix of onsite and remote work.</p><p><br></p><p>Responsibilities:</p><p>• Validate and review contract details and pricing information to ensure accuracy and completeness.</p><p>• Perform precise data entry and updates in enterprise systems while adhering to company standards.</p><p>• Investigate and resolve discrepancies in data, ensuring consistency across platforms.</p><p>• Collaborate with account managers and team members to gather missing information and clarify program details.</p><p>• Communicate with technology teams to address data-related inquiries and assist in script preparation.</p><p>• Maintain organized documentation of findings and corrections for future reference.</p><p>• Support ongoing data quality initiatives by identifying areas for improvement.</p><p>• Ensure compliance with established data standards and deadlines in a fast-paced environment.</p><p>• Assist in optimizing data processes to enhance operational efficiency.</p><p>• Provide detailed reports and updates to stakeholders as required.</p>
