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1 result for Quality Assurance Analyst in Boston, MA
- Boston, MA
- onsite
- Permanent
- 60000 - 90000 USD / Yearly
- <p>We are looking for an experienced IT Support Analyst to join our financial services client in Boston, Massachusetts. This role is focused on delivering white-glove technical support to end users while ensuring smooth and uninterrupted technology operations. The ideal candidate will have a strong background in resolving technical issues, providing hands-on and remote assistance, and maintaining a high standard of professionalism and customer service. This role is fully onsite in Boston. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to technical support requests, delivering attentive and high-quality service to minimize disruptions.</p><p>• Troubleshoot, resolve, and document software, hardware, and mobile device issues for end users.</p><p>• Set up, configure, and upgrade systems and software to maintain secure and efficient operations.</p><p>• Manage onboarding and offboarding processes, including account setup, hardware provisioning, and deactivation.</p><p>• Coordinate office equipment installations, workstation setups, and hardware relocations with thorough testing and organization.</p><p>• Provide support for conference room technology, ensuring smooth functionality for meetings and presentations.</p><p>• Administer Active Directory and Microsoft Entra ID accounts, including security group management and permissions.</p><p>• Develop user guides and documentation to enhance consistency and optimize IT support processes.</p><p>• Collaborate with infrastructure teams to enhance desktop and mobile computing environments.</p><p>• Maintain inventory of IT equipment and coordinate secure disposal of outdated hardware and e-waste.</p>
- 2026-03-11T00:00:00Z