If you work in administration or customer support, it’s a smart time to invest in your professional growth. Technology and artificial intelligence (AI) tools are becoming part of everyday workflows, reshaping what these roles look like and creating opportunities for those who adapt.So, what does this mean for your paycheck? It could be good news if you’re willing to upskill. Professionals who keep learning—especially in areas like customer experience or AI data management—are seeing bigger paydays. Research for the 2026 Salary Guide From Robert Half shows that while pay is rising modestly across the board, 83% of managers say they’re offering higher salaries to hire people with specialized skills.Here are eight of the higher-paying administrative and customer support jobs for the year ahead. For more insights, check out the administrative and customer support section of the Salary Guide.
See Executive Assistant Salaries and Similar JobsExecutive assistants work closely with senior leaders, helping manage their time and priorities. It’s a trusted role, and top performers are comfortable handling confidential information, juggling tasks and using digital project management tools to keep everything on track.Typical responsibilities:Manage senior calendars and juggle shifting prioritiesArrange travel and bookings, often with complex itinerariesPull together reports or presentation decks for board-level meetingsAct as a key contact while keeping things running behind the scenesNational midpoint starting salary: $70,250
2. Office manager
See Office Manager Salaries and Similar JobsThe role of an office manager goes beyond overseeing the physical workspace. Today, it includes coordinating resources, supporting team productivity and maintaining smooth operations across all work environments. With hybrid work common, office managers help keep on-site and remote employees connected, ensure effective communication, and manage systems and processes that enable collaboration and efficiency.Typical responsibilities:Keep day-to-day operations running at the office and for remote workersMake sure teams have quality tools for collaborationOrganize repairs, supplies and outside vendorsHelp keep team morale strong across locationsNational midpoint starting salary: $60,500
3. Customer experience specialist
See Customer Experience Specialist Salaries and Similar JobsThis was one of the top customer service jobs in 2026. Customer experience specialists look at how customers interact with a company, spot where things get frustrating and suggest clear, practical improvements. The best specialists combine strong people skills with the ability to use AI tools like Zendesk and Salesforce Service Cloud, helping businesses deliver smoother, more personal service.Typical responsibilities:Review the full customer journey (typically done before or after live interactions), using data from CRM systems and AI tools to spot areas that cause confusion or delayLook at feedback and complaints to find common themesSuggest simple ways to improve how things work for customersUse AI tools to help tailor service to different customer needsNational midpoint starting salary: $48,000
4. Administrative assistant
See Administrative Assistant Salaries and Similar JobsToday’s administrative assistants still handle the essentials like scheduling and communication, but they also use digital tools to help teams stay organized, produce polished documents and, increasingly, automate tasks with generative AI. If you're a strong communicator and comfortable with tech, this role offers plenty of opportunity.Typical responsibilities:Organize calendars and set up meetings across time zonesCreate reports, letters and presentations that are accurate and well-formattedUse generative AI tools like ChatGPT to write summaries or automate tasksServe as the main point of contact for sharing updates and ensuring clear communication between teams and clientsNational midpoint starting salary: $46,500
5. Project assistant/coordinator
See Project Assistant/Coordinator Salaries and Similar JobsSupporting projects from start to finish, project assistants and coordinators work closely with managers and colleagues to organize tasks, schedule meetings, track progress and keep everyone aligned. With strong multitasking and communication skills, they’re often the glue holding projects together. It’s a great entry point into project management and one of the higher-paying admin jobs for those with a knack for organization and follow-through.Typical responsibilities:Organize project schedules, meetings and documentation so tasks stay on trackMonitor progress and update stakeholders to keep everyone alignedPrepare reports and maintain project files for easy access and complianceNational midpoint starting salary: $46,500
6. Customer service specialist
See Customer Service Specialist Salaries and Similar JobsA customer service specialist is the frontline representative who handles questions and problems across phone, email, chat and other channels. They investigate issues, follow through to resolution and keep customers informed in clear, professional language. The role suits strong communicators who stay calm under pressure and balance accuracy with empathy.Typical responsibilities:Keep clear notes on each interaction so teammates can step in when neededKeep standard responses and quick-reference guides up to date so customers get accurate, consistent answersSpot patterns in customer feedback and raise recurring issues to the teamNational midpoint starting salary: $42,000
7. Front desk coordinator
See Front Desk Coordinator Salaries and Similar JobsThe front desk coordinator makes sure every visitor feels acknowledged and directed to the right place the moment they arrive. These coordinators run the reception area and often take on light administrative tasks, including paperwork and visitor sign-ins. In smaller offices, they may also handle incoming calls or step in to assist other team members when things get busy. It’s a great role for someone who’s organized, friendly and enjoys being at the center of the action.Typical responsibilities:Handle incoming and outgoing mail and packages, and arrange couriersKeep the reception area tidy and stockedTrack basic office supplies and call building or IT support when something needs fixingNational midpoint starting salary: $40,500
8. Office specialist
See Office Specialist Salaries and Similar JobsA well-run office relies on someone who can juggle tasks, stay organized and support teams wherever needed. That’s the role of the office specialist, who handles everything from recordkeeping and document prep to scheduling and supply orders. Unlike an office manager, this position focuses on hands-on administrative support rather than overseeing operations or strategy. It’s a position that gives different departments the support they need to stay focused and productive.Typical responsibilities:Manage filing systems and keep records accurate and up to dateOrder supplies and work with vendors for office needsPitch in on team projects with scheduling, formatting, or document prepNational midpoint starting salary: $38,750
Explore higher-paying administrative and customer support jobs and plan your next move
Whether you're looking to grow in your current role or seek out new opportunities, understanding the latest trends in administrative and customer support work is essential. Robert Half's 2026 Salary Guide offers detailed information about administrative and customer support jobs, the skills companies are seeking and what you can expect to earn. Take a look today to position yourself for the next opportunity in your career.
