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Evolving Job Descriptions and Titles

The roles of administrative professionals continue to change and expand. OfficeTeam and the International Association of Administrative Professionals (IAAP) surveyed more than 2,200 administrative professionals to find out how accurately their job descriptions, titles and salaries match what they’re doing at work.

How important is it to have a job title that accurately reflects your job duties and responsibilities?

53% Very important
40% Somewhat important
6% Not very important
1% Not important at all

Unique Administrative Job Titles

Some emerging job titles show the growing influence of support staff in the office

CHIEF Executive Administrator
Director of First Impressions
Director of Administration
Administrative Services Manager

How accurate do you think your job description is?

50% It’s an accurate description of the work I do
41% It’s inaccurate — my job duties have evolved considerably
9% I’m not sure — I can’t remember the last time I saw it

How often do you help with something that’s outside of your job description?

55% Very often
32% Somewhat often
12% Not very often
1% Never

Most Unusual Requests Received at Work

Support staff are often taking on more than standard administrative tasks

“Organize a hula-hoop competition for executive staff”
“Purchase and assemble Christmas trees in seven office locations”
“’Find’ the missing toolbar at the bottom of someone’s laptop screen”
“Take care of the office’s pet snails”
“Help land a helicopter on top of the building”
“Call airport security to locate a lost shoe”
“Get a snake out of the women’s bathroom”
“Write a skit about hand-washing”
“Translate a presentation slide deck from German to English”
“Get a visa to India in two hours”

How do you feel you’re being paid in your current job?

In many cases, the salaries for administrative professionals aren’t adding up

50% About what you deserve
46% Less than what you deserve
3% More than what you deserve


Evolving workplace trends impacting administrative professionals

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© 2014 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/D/V.

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Source: OfficeTeam and IAAP survey of 2,290 administrative professionals in the United States and Canada. Some responses do not total 100 percent due to rounding.