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Are You Providing Excellent Customer Service?

excellent customer service

Would you say you have excellent customer service skills? Read what it really takes to impress those you encounter each day and take a quiz to learn your customer service style.


All You Need to Know About Customer Service Jobs

A customer service representative who has held many successful customer service jobs

Customer service positions play a great part in a company's success. Those working in this field can affect how people perceive a business, so it takes a well rounded skill set to be effective in customer service jobs. Here are the skills you need on your customer service representative resume and what you need to know about succeeding as a customer service professional.


How to Help Your Team Build a Customer Service Mindset

A customer service professional at her desk embodies the ideal customer service mindset

As the saying goes, “You only get one chance to make a first impression.” This holds a lot of weight with customer service workers as well as administrative staff, who are often the initial point of contact for a company’s clients, vendors and other business contacts. Is your team ready with the right customer service mindset?