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How to Hire (and What to Pay) Customer Service Representatives

Image of a customer service representative.

Customer service excellence will always be one of the critical advantages that helps set companies apart from competitors. Great customer service representatives also support positive positioning in the minds of customers, helping to keep them happy, satisfied and loyal.

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No One Wants to Face an Unhappy Admin: Engagement Strategies that Can Help

Happy workers around a table.

Your administrative team is critical to the success of your employees and, in turn, your business. They provide vital support services for nearly everyone in your organization. Let’s take a look at what influences the happiness level of many administrative professionals and review some employee engagement strategies that can keep it high.

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For the Certified Professional Coder, Salary and Job Growth Are Good News

Photo of color coded medical files.

We all know the headache of trying to make sense of medical bills. But if you're a certified professional coder — someone who turns physician notes and healthcare exam results into medical code — all that complexity represents a fine career opportunity, with salaries rising and job growth looking robust through at least 2024.

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