Desktop Support Technician II
USD21.43 - 22.53 / Hourly
June 7, 2019
You will be expected to deliver exceptional customer service. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems - you make it happen.
• Be helpful and understanding - provide the support you would want!
• Customize the customer experience for every individual-all communication, instructions, and product knowledge to the level of the individual.
• Determine the most cost-effective repair to minimize customer downtime.
• Be proactive! Prepare reports for analysis of product failure trends and service issues.
In short, you service our customers with whatever technical issues they may have in the most pleasant way possible!
Who Youll Work With
As a Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs. Youll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! Youll be the face of our operation and the go-to for what makes our company run-our customers.
Who You Are
o 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. A+ Certification - or able to obtain within first 6 weeks of employment.
o Solid experience and understanding of IT services and products
o success driven about technology and willing to learn and stay on the cutting edge.
o Relatable and responsible when interacting with ALL customers
o When the customer has a problem-are are they going to dread your visit? If yes, you're not picking up what we're putting down.
o Consultative approach to solving issues - Help us, help them!
o Able to transform technical IT solutions lingo into terms everyone understands.
o Impeccable follow-through to customer satisfaction.
o Will attempt to connect to anyone you meet, no matter how difficult.
o Insatiable desire for knowledge, independence, and success-strive for more than the status quo.
o Not intimidated by problems you've never seen before-confidence is key!
o Hungry to work hard and hungry to grow your career!
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Columbus, OH200 E Campus View
Columbus, OH 43235