Help Desk Analyst I




Jacksonville, FL

Date Posted:

May 2, 2019

Employment Type:

Contract to Full Time

Job Reference:


Staffing Area:

Technology & IT

Help Desk Analysts apply to Robert Half Technology's new job opening. The position is with a growing company, looking for someone who will support local and field users. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Jacksonville, Florida, the Help Desk Analyst opportunity is a long-term temporary-to-full-time role.

What you get to do every single day

- Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups

- Spot recurring technical issues and deploy solutions to address the root of the problems

- Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally

- Independently investigate and implement solutions to technical issues
- Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

- Background in user administration and bug fixing in a client server environment

- Familiarity with basic networking concepts

- Experience with IT support ticketing systems

- Ability to recognize, evaluate, and resolve problems effectively

- Comprehensive knowledge of Microsoft Windows 10
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Jacksonville Downtown, FL

10751 Deerwood Park Blvd. South
Suite 130
Jacksonville, FL 32256
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