Junior Network Analyst


$55,000.00 to $65,000.00 per year


Houston, TX

Date Posted:

June 11, 2019

Employment Type:

Full Time

Job Reference:


Staffing Area:

Technology & IT

The Lead Technical Support Analyst, under the direction of the IT Director, is responsible for installation, troubleshooting, and maintenance of MS, environments, commercial and custom software applications utilized on laptops, desktops, notebooks, VoIP and cell phone. Additionally, the Lead Technical Support Analyst is expected to provide guidance, development, training and issue resolution support to the Technical support team.


Provide onsite and remote technical assistance to end user requests logged via the ticketing portal, documenting troubleshooting steps and resolution.
Work with stakeholders ensuring timely deployment of equipment, software and resources for new and existing team members.
Manage AD user accounts, folder permissions, certificate administration, VoIP accounts, Office 365, Azure, Cisco/Fortinet and systems access based on company policies.
Provide guidance, triage and escalation support for support team members and facilitate creation of support processes, documentation and policies.
Assist with maintenance, creation, testing and deployment of new desktop and laptop images through SCCM.
Maintain inventory of hardware, installed software, license compliance and deployments.
Perform competitive pricing analysis of new hardware and software options, providing recommendations based on costs, risk, effort and benefit.
Work with vendors and stakeholders ensure timely delivery of approved products.


4-7 years of related work experience.
Proficiency supporting MS software stack - OS, Office, SQL, , Office 365, in a windows domain, including Azure, Cisco/Fortinet
Experience supporting VoIP hardware and software phones is preferred
PowerShell scripting, SCCM application and Imaging creation are a plus.
Current certifications are preferred.
Able to understand and suggest improvements to business and systems process flows.
Excellent communication skills, both verbal and written.
Confident decision-making skills.
Windows Azure, Microsoft Office 365, Cisco Hardware
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

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Houston West, TX

11700 Katy Freeway, 4th Floor
Energy Tower Suite 400
Houston, TX 77079
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