Junior Network Analyst


Salary:

$55,000.00 to $65,000.00 per year

Location:

Houston, TX

Date Posted:

June 11, 2019

Employment Type:

Full Time

Job Reference:

04130-0010989511

Staffing Area:

Technology & IT


Description
The Lead Technical Support Analyst, under the direction of the IT Director, is responsible for installation, troubleshooting, and maintenance of MS, environments, commercial and custom software applications utilized on laptops, desktops, notebooks, VoIP and cell phone. Additionally, the Lead Technical Support Analyst is expected to provide guidance, development, training and issue resolution support to the Technical support team.

Responsibilities


Provide onsite and remote technical assistance to end user requests logged via the ticketing portal, documenting troubleshooting steps and resolution.
Work with stakeholders ensuring timely deployment of equipment, software and resources for new and existing team members.
Manage AD user accounts, folder permissions, certificate administration, VoIP accounts, Office 365, Azure, Cisco/Fortinet and systems access based on company policies.
Provide guidance, triage and escalation support for support team members and facilitate creation of support processes, documentation and policies.
Assist with maintenance, creation, testing and deployment of new desktop and laptop images through SCCM.
Maintain inventory of hardware, installed software, license compliance and deployments.
Perform competitive pricing analysis of new hardware and software options, providing recommendations based on costs, risk, effort and benefit.
Work with vendors and stakeholders ensure timely delivery of approved products.


Qualifications

4-7 years of related work experience.
Proficiency supporting MS software stack - OS, Office, SQL, , Office 365, in a windows domain, including Azure, Cisco/Fortinet
Experience supporting VoIP hardware and software phones is preferred
PowerShell scripting, SCCM application and Imaging creation are a plus.
Current certifications are preferred.
Able to understand and suggest improvements to business and systems process flows.
Excellent communication skills, both verbal and written.
Confident decision-making skills.
Requirements
Windows Azure, Microsoft Office 365, Cisco Hardware
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Houston West, TX

11700 Katy Freeway, 4th Floor
Energy Tower Suite 400
Houston, TX 77079
us
281.249.1268
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