Service Coordinator – Technical Support


Location:

Davenport, IA

Date Posted:

May 15, 2019

Employment Type:

Contract

Job Reference:

01520-9501039885

Staffing Area:

Technology & IT


Description
Great Opportunity With A Growing Company!

Position has a strong focus surrounding customer experience and satisfaction. Responsible for maximum use of internal and field technical resources with the daily dispatch of service requests in a timely manner.

-Act as main point of contact for client service requests.
-Provide an ideal customer experience through internal resources.
-Perform efficient problem solving and troubleshooting.
-Coordination of all IT support groups, regarding Technical Support, to ensure maximum utilization of billable resources.
-Maintain communication with customers to relay updates on services provided in response to tickets, keep them informed of incident progress, notify them of impending changes or agreed outages.
-Assist technicians with communication efforts and follow-ups with clients.

Please email your resume' to Docker at [email protected] or call Docker at [email protected]
Requirements
The Ideal Candidate will have the following:

- Knowledge of Basic Computer Operations
-Ability to Multitask on projects
-Ability to Problem Solve
-Strong Time-Management Skills
-Strong Communication Skills
-Ability to Work On A Team
-Ability to Work With Little Supervision
-Willingness to Learn
-Ability to Build Positive Relationships

Success in the Service Coordinator position will be based on your ability to meet or exceed our client’s expectations in ensuring their incidents are completed to their satisfaction.


Please email your resume' to Docker at [email protected] or call Docker at [email protected]

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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