Tech Support Analyst


Location:

Dallas, TX

Date Posted:

May 24, 2019

Employment Type:

Permanent

Job Reference:

04030-9501930957

Staffing Area:

Technology


Description
Help Desk Analyst
(Linux Level II Support)
SUMMARY

Provides customers with full support, administration and deployment of encrypted email services. Responsible to interface with the customer contacts, answering technical questions regarding services and monitoring compliance with customer service level agreements.


EDUCATION and/or EXPERIENCE

• Experienced technical lead in rolling out applications corporate-wide impact.
• Technical understanding and experience demonstrating specific knowledge of multiple technology areas, such as:
o Linux commands
o E-Mail Systems and administration
o DNS Systems and administration
o TCP/IP protocols and services
o Firewalls, router and other network devices


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned from time-to-time.

• May be assigned to handle project related activities like software rollouts/product deployments or point of contact for specific customer.
• Track progress on assigned projects and provide status reports and projections as needed.
• Provides extended work hours, serving as on-call technical resource for user and or system problem escalations.
• Assist with troubleshooting complex customer related issues.
• Responsible for a high degree of customer satisfaction, as demonstrated with technical expertise, timeliness, integrity, availability and responsiveness.
• May be involved in projects to improve engineering of products or services, often provides assistance to Quality Assurance Engineers in the test and coordination of bug fixes.
• Communicates with programmers regarding bugs and follows-up to make sure fixes are received and tested.
• Provides frequent prerelease engineering solutions and or supporting documentation assistance.
• Ensures all customer communications via email/phone are detail oriented, accurate, timely, and complete, including supporting documentation.


For consideration please email resume to [email protected]
Requirements
Help Desk Analyst
(Linux Level II Support)
SUMMARY

Provides customers with full support, administration and deployment of encrypted email services. Responsible to interface with the customer contacts, answering technical questions regarding services and monitoring compliance with customer service level agreements.


EDUCATION and/or EXPERIENCE

• Experienced technical lead in rolling out applications corporate-wide impact.
• Technical understanding and experience demonstrating specific knowledge of multiple technology areas, such as:
o Linux commands
o E-Mail Systems and administration
o DNS Systems and administration
o TCP/IP protocols and services
o Firewalls, router and other network devices


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned from time-to-time.

• May be assigned to handle project related activities like software rollouts/product deployments or point of contact for specific customer.
• Track progress on assigned projects and provide status reports and projections as needed.
• Provides extended work hours, serving as on-call technical resource for user and or system problem escalations.
• Assist with troubleshooting complex customer related issues.
• Responsible for a high degree of customer satisfaction, as demonstrated with technical expertise, timeliness, integrity, availability and responsiveness.
• May be involved in projects to improve engineering of products or services, often provides assistance to Quality Assurance Engineers in the test and coordination of bug fixes.
• Communicates with programmers regarding bugs and follows-up to make sure fixes are received and tested.
• Provides frequent prerelease engineering solutions and or supporting documentation assistance.
• Ensures all customer communications via email/phone are detail oriented, accurate, timely, and complete, including supporting documentation.


For consideration please email resume to [email protected]

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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