Tier 1 Help Desk


USD13.46 - 15.59 / Hourly



Date Posted:

May 30, 2019

Employment Type:


Job Reference:


Staffing Area:


You're the perfect candidate for this job if you excel at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We're looking for candidates with strong problem-solving skills and a passion for making effective change within an organization for this Help Desk Analyst position. This Help Desk Analyst role is located in the Carmel, Indiana area and is a long-term temporary-to-full-time opportunity.

How you will make an impact

- Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

- Respond and follow up on technical help tickets submitted via phone, email, and walk-ups

- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

- Independently investigate and implement solutions to technical issues
- 1+ years of prior experience

- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

- IT support ticketing system experience desired

- Background in user administration and bug fixing in a client server environment

- Familiarity with basic networking concepts

- Knowledge of Microsoft Windows

- Microsoft Azure experience

- Active Directory experience

- Microsoft Office 365 experience desired

- Deep understanding of Microsoft Windows 10

- Proven experience in installing and configuring operating systems, networked and local printers, and business applications

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Indianapolis, IN

135 N Pennsylvania
Suite 1700
Indianapolis, IN 46204
Software Developer
New York, NY
June 17, 2019
Systems Administrator
Folsom, CA
June 17, 2019
Systems Administrator
Sioux Falls, IA
June 17, 2019
Technical Business Analyst
Weston, FL
June 17, 2019
See More Jobs >

Availability Status

Let us know you're ready to work with one click.

Update My Status

Set Your Status

Click the blue button on your profile page at least once a week to keep your status set to Available.

Set Your Status

Your status will automatically change to Idle and Unknown over time, so update it weekly while you’re looking for work

Update My Status