Robert Half meets... Make-A-Wish UK

We have a passionate team here at Robert Half, and when we decide to do something, we commit: go big or go home – and our charity work is no different. Recently, we’ve been working with Make-A-Wish as part of a global fundraising campaign. So far, we’ve raised more than $170,000 worldwide, with $30,000 coming from the UK – and we’re not planning on stopping any time soon.

So when UK CEO Jason Suckley came for a visit we jumped at the chance to learn more about the charity. It goes without saying that Make-A-Wish does amazing work that truly changes the lives of children with critical illnesses, but we wanted to find out more about how it turns wishes into reality, how it switched to a virtual existence and how we can help.

Here’s what happened…

You mentioned that you are granting about 1,200 wishes a year, which is amazing, but in terms of where you could get to, what restrictions do you have?
Our vision is to reach every eligible child, and we know that there are 63,000 children in the UK with a critical illness. Our main restriction we have in reaching more children is resources, so sometimes that’s money, sometimes that’s networks - it really depends on the nature of the wish. We might need products, time or celebrity access. The more we can expand our networks, the more wishes we can fulfil.

Do people ever say no?
Both businesses and individuals do say no, but we have a good brand, which opens a lot of doors for us. If they’re the subject of a wish usually they won’t. Generally speaking, individuals, whether that’s sports personalities or celebrities, will say yes when a child wishes to meet them.

We also have business partners who can help with wishes, for example, we do a Lapland wish, which we’re about to do this Christmas and we charter a plane to take the kids to Finland. we take about 45 families and that’s obviously supported by a travel partnership.

That’s amazing! Do you get to go as well?
No I don’t. I need to make a excuse so I get to go really!

How do business partnerships with Make-A-Wish work?
We do everything we can to add value to their business, for instance through engaging their employees in what we do in a meaningful way or through shared marketing content that tells the story of a wish that they have helped with. It doesn’t always have to be about money. We can help positively promote our business partners at the same time as they’re helping with wishes – and that works for them.

The majority of the families we work with are happy to share the stories of their wish, which means we can see the impact on the individual children and their families who benefit, something that is important to a lot of our business partners.

Similarly we might go to another business and they might say no, for example if they are already working with a charity or commercially it doesn’t make sense to them. Some will do it because it is about doing the right thing, where for others it needs to offer measurable value in PR or engagement.

How did you have to adjust for the pandemic and lockdown?
At the start of Covid a lot of things ground to a halt, we had 2,000 children waiting for a wish and there were lots of different types of wishes within that. We work with children with various prognoses, so we have rush wishes, priority wishes and we have normal wishes – those would be a little longer term, where a rush wish might need to be completed in a couple of days.

In this case, we were having constant conversations with children and families to find out if they’d like to wait for their wish or if they’d like to change, and if they had any ideas. Gradually over covid, we changed about 600 of those wishes to different ones – or virtual experiences.

This has been about adapting the nature of the wish whilst still meeting the needs of the child. A good example of this was Elliot’s wish to be a football mascot. We worked with Leeds United to grant Elliot’s wish through a virtual mascot experience. As you can see from the videos, despite the restrictions at the time, this turned out to be a hugely impactful wish for Elliot!

Tell me about the work you did with Disney
Of those 2,000 wishes about 400 were for Disneyland Paris – so we worked with them to create new wish experiences. For example, in the UK, in September we created a wish that brought Disney to 140 children and their families.  It was literally the first time they’d ever done something like this, but it really paid off for the children, for Disney, for us.

In a way, Covid enabled us to create something different – so now hopefully we’ll be able to offer more Disney wishes in the UK, as well as trips to Disneyland Paris, which means that those children who can’t travel can still meet their favourite characters.

How did you come to be CEO of Make-A-Wish UK?
I had a previous career in the private sector, then working for charities for about 16 years. My background is in marketing, and I’d always loved the Make-A-Wish brand, so as soon as I saw the role advertised I thought ‘That needs to be me’. It’s been more than I could have possibly imagined – it’s changed my life actually because I’ve learned so much and seen so much emotion. I’ll never be the same person again after this.

Related: How to become a CEO: What makes a great chief executive?

You said you work on the front line too, is that difficult?
It is. You meet people then you find out the child passed away and that’s hard, and you see difficult circumstances. There are quite often tears in the office, but actually when you’re there with the child it’s quite easy to manage your emotions because you know it’s not about you – you avoid drawing attention to yourself because you know you need to focus on the child.

Overall, it’s a very, very, happy experience, rather than a sad one, because you see joy. Pure Joy. And that’s a privilege to be able to share those moment with children and their families.

Which wish story sticks in your mind?