How to Prepare Administrative Healthcare Teams for the Future

By Robert Half on June 17, 2019 at 6:00am

Technology is rapidly evolving, and the field of administrative healthcare changes with each advancement. While workplace modernizations help automate routine tasks and boost efficiency, they also lead to the creation of new jobs that require skills your teams don’t yet have.

According to Robert Half’s new report, Jobs and AI Anxiety, which explores the future of work, the World Economic Forum estimates that as many as 133 million new roles could potentially emerge as labor is divided among humans, machines and intelligent technologies.

This abundance of unfamiliar jobs means forward-thinking employers must prioritize identifying current workers with applicable skills — and finding new employees who already have them. Here are five tips to keep in mind as you ready your administrative healthcare teams for the future.

1. Invest in tech training

Prepare your staff by taking advantage of their desire to improve. The Jobs and AI Anxiety report notes that 45 percent of employers polled in the United States feel their employees are very eager to learn about new technologies.

Acting on that eagerness can be a huge boon for your business. As Robert Atkinson, president of the Information Technology and Innovation Foundation, says, “There is evidence that suggests the companies that do best bring their workers along with them as they change.”

Help employees learn about emerging technologies by providing in-person training sessions or seminars on subjects like data analytics in healthcare, allowing them to enroll in online courses or encouraging them to obtain additional professional certifications. Offering a set amount of paid time for professional development or reimbursement for certifications could further spur the desire to learn.

Throughout the process, your team will develop skills to leverage unfamiliar technology, which can save money in the long run — while also improving recruitment and retention.

2. Amplify job satisfaction

Be proactive and schedule one-on-one sessions with your employees to discuss their career happiness. Are there staff members seeking growth opportunities or new professional challenges? If so, one of the advantages of technologies like automation and artificial intelligence is that they free up employees to take on more demanding and interesting tasks.

Harness employees’ ambition by giving them new responsibilities, such as researching and planning for implementation of cloud-based electronic health records (EHRs). Additionally, allow them to become advocates for innovations that can improve your business. This not only provides workers with increased job satisfaction, it helps set your organization up for smoother transitions with technological enhancements.

3. Offer mentoring and job shadowing

Keep in mind that certifications and training sessions are worth much more when coupled with hands-on experience. Because of this, arranging for employees to receive on-the-job training in the practical, day-to-day uses of the tech they’ll be working with is one of the best ways to prepare for these changes.

Provide administrative healthcare teams with mentoring or job shadowing by having them work closely with members of your IT team or other employees who are more technologically adept. This allows staff to observe upgraded EHRs or AI in action and offers them the chance to ask questions of more tech-savvy colleagues. The result will be employees who are prepared to confidently take on new responsibilities within your organization.

4. Upgrade your strategy for administrative healthcare hiring

Take advantage of hiring opportunities to strengthen your team for the future. You know modernization will require fresh skill sets. Make sure you understand the digital and technology-based abilities and expertise your team requires so you can identify candidates who will drive your organization into the future.

Additionally, look for ways to use contractors, external consultants and interim employees to support your existing staff. These professionals can bring valuable technological experience and insight to your company and help relieve stress associated with transitions and increased workloads.

5. Foster innovation

Maintain your forward-thinking momentum by being an advocate of change — and using this attitude to your advantage in recruiting and retaining star players. In Robert Half’s report, Dan Schawbel, research director at Future Workplace and author of Back to Human, says, “Top talent doesn’t want to work for a company that isn’t modern and focused on innovation. Talented people, even if they aren’t in a tech-focused job, want access to leading-edge tools.”

As you adapt your hiring strategies, look for ways to cultivate a progressive workplace culture. Additionally, encourage collaboration and creative thinking among employees, providing an environment where all feel welcome to share their ideas. This will better position your company to be viewed as an industry leader among both peers and desirable talent.

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