Excellence in Customer Service

By Shilpa Ahuja September 25, 2018 at 12:00pm

EXCELLENCE IN CUSTOMER SERVICE

100% of managers say their employees have strong customer service skills

95% of workers feel their own abilities are strong

Customer service training provided by companies:

54% Tuition reimbursement for off-site courses/seminars
53% Online courses
52% On-site workshops/brown-bag sessions led by an instructor
47% Books/other reference materials
15% None of these

(Multiple responses permitted.)

The top benefit of having employees with strong customer service skills, according to managers:

45% Effective problem solving
38% Increased customer/client satisfaction
17% Better collaboration

Source: OfficeTeam surveys of more than 300 senior managers and more than 1,000 workers in the United States

© 2018 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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