Customer Service AT ITS BEST — AND WORST
THE CUSTOMERS HAVE SPOKEN
| 71% of people are likely to contact a company with feedback following a GOOD customer service experience. |
| 79% will reach out after receiving BAD customer service. |
THE GOOD, THE BAD & THE UGLY
| 75% of people have a good customer service experience at least once a month. |
| 89% get bad customer service at least once a year. |
| 42% have a bad customer service experience at least once a month! |
HOW TO LOSE CUSTOMERS FAST
59% of respondents said it takes just 1 or 2 bad customer service experiences to decide not to work with a company in the future.
To learn more about the importance of good customer service, visit blog.officeteam.com.
Source: OfficeTeam survey of 1,001 workers in the United States
© 2015 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Vet.
