Dispatcher<p>We are offering a permanent employment opportunity for a Dispatcher in the Critical Infrastructure industry, located in Orange, California. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Execute internal procedures and systems to enhance operating efficiency and ensure system control</p><p>• Handle customer complaints, identify the problem's root cause, and find the most effective solution to resolve it, ensuring customer satisfaction</p><p>• Deliver excellent customer service levels consistently</p><p>• Identify opportunities to promote services and products to customer organizations</p><p>• Maintain customer retention through building rapport and providing customer satisfaction</p><p>• Follow up properly as and when necessary</p><p>• Dispatch all calls accurately, including emergency service calls, inspections, installations, customer service complaints, and third-party coordination of inspections or repairs</p><p>• Generate accurate monthly reports and metrics</p><p>• Ensure the accuracy of data before inputting it into the dispatch system, including verifying, correcting, or adding data as needed</p><p>• Audit work to avoid errors and duplicate information, and obtain any missing data before finalizing the product</p><p>• Exhibit strong decision-making skills and sound business judgment, with the ability to multi-task</p><p>• Display excellent communication skills and provide clear instructions to Technicians and customers</p><p>• Assist other team members as needed and perform other duties as required.</p>
