Dispatcher<p>Job Description:</p><p>We are seeking a highly organized and detail-oriented Dispatcher with HVAC experience to join our team in Walnut, CA. This temp-to-hire role is ideal for a motivated professional who thrives in a fast-paced environment and has a strong background in scheduling and coordinating service calls efficiently.</p><p>Key Responsibilities:</p><ul><li>Schedule and dispatch HVAC technicians for service, repair, and maintenance calls.</li><li>Communicate effectively with customers, technicians, and management to ensure timely service.</li><li>Monitor job progress, update work orders, and adjust schedules as needed.</li><li>Maintain accurate records of service requests, job statuses, and technician availability.</li><li>Provide excellent customer service by addressing inquiries and resolving scheduling conflicts.</li><li>Ensure compliance with company policies, procedures, and safety regulations.</li><li>Assist with administrative tasks such as data entry, invoicing, and reporting.</li></ul><p>Schedule:</p><ul><li>Monday – Friday (Full-time hours)</li><li>Some overtime may be required based on business needs.</li></ul><p>If you have HVAC dispatching experience and are looking for a stable opportunity with growth potential, apply today!</p>Dispatcher<p>We are seeking a proficient HVAC Dispatcher to join our team in the service industry, located in Walnut, California. This contract to permanent role involves a variety of tasks such as coordinating service orders, managing customer communications, and assisting with office management procedures.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Manage and dispatch HVAC service orders to technicians throughout the day, ensuring efficient workflow.</p><p>• Use mobile phone and iPad tools for effective communication with technicians and other personnel.</p><p>• Professionally handle incoming office phone calls, providing timely and accurate information.</p><p>• Keep customer automated systems up-to-date to track and close work orders.</p><p>• Assist Office Manager and Sales Representatives in their daily tasks for smooth operation.</p><p>• Perform on-call duty every other week to ensure continuous service.</p><p>• Generate purchase orders for technicians as needed, adhering to company guidelines.</p><p>• Use your proficiency in computer programs and CRM to maintain accurate customer and service records.</p><p>• Apply strong writing and editing skills to draft service calls and time and material approvals.</p><p>• Close service orders promptly and efficiently, contributing to overall customer satisfaction.</p>
