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2 results for Network Architect in Worcester, MA
- North Waltham, MA
- onsite
- Permanent
- 80000 - 100000 USD / Yearly
- <p>Must be open to working onsite in the Boston, MA area 4x per week.</p><p><br></p><p><strong>MSP Account Manager</strong></p><p><strong>Reports To:</strong> VP of Sales/Account Management</p><p>About the Role</p><p>We’re looking for a <strong>client-obsessed MSP Account Manager</strong> to be the primary point of contact for a portfolio of managed services clients. You’ll own the relationship end to end—driving retention, expansion, and overall client satisfaction. You’ll translate business needs into technology roadmaps, proactively identify gaps and risks, and <strong>upsell/cross-sell</strong> solutions like Managed Security, Microsoft 365 add-ons, backup/DR, cloud migrations, endpoint management, vCIO planning, and more.</p><p>This role is ideal for someone with <strong>several years of hands-on MSP experience</strong> who thrives in client-facing conversations, can speak both business and technical, and enjoys uncovering value-creation opportunities.</p><p><br></p><p>What You’ll Do</p><ul><li><strong>Own a Client Book of Business:</strong> Serve as the day-to-day contact for a designated portfolio; run regular cadence calls, QBRs, and executive business reviews.</li><li><strong>Drive Growth:</strong> Identify and execute upsell/cross-sell opportunities across managed services, security (MDR/EDR/SIEM), cloud (Azure/AWS), BCDR, VOIP/UCaaS, networking, and professional services.</li><li><strong>Build Strategic Roadmaps:</strong> Partner with vCIO/technical leads to build 12–24 month technology plans that align to each client’s goals, budgets, and compliance requirements.</li><li><strong>Ensure Service Excellence:</strong> Monitor SLAs, ticket trends, CSAT, and NPS; coordinate with Service Desk, NOC/SOC, and Projects to resolve issues and improve the client experience.</li><li><strong>Renewals & Retention:</strong> Manage renewals, negotiate contract terms/SOWs, maintain accurate account health, and reduce churn.</li><li><strong>Forecasting & Pipeline:</strong> Maintain an accurate expansion pipeline in CRM (e.g., HubSpot/Salesforce); deliver monthly/quarterly forecasts and reporting.</li><li><strong>Executive Communication:</strong> Present QBRs, ROI summaries, licensing optimizations (e.g., M365), security posture updates, and budget recommendations to client leadership.</li><li><strong>Risk & Compliance:</strong> Surface risks (capacity, end-of-life, security gaps), propose mitigation plans, and coordinate remediation projects.</li><li><strong>Collaboration:</strong> Work cross-functionally with Sales Engineering, Projects, Procurement, and Finance for seamless delivery and invoicing accuracy.</li></ul><p><br></p><p><br></p><p><br></p>
- 2026-03-10T00:00:00Z
- Boston, MA
- onsite
- Permanent
- 120000 - 140000 USD / Yearly
- <p><strong>Senior Systems & Network Engineer (with Security Focus)</strong></p><p><br></p><p>📍 <strong>Location:</strong> Hybrid in Boston, MA</p><p>💼 <strong>Full-Time | Senior Individual Contributor</strong></p><p><br></p><p><strong>About the Role</strong></p><p>We’re seeking a <strong>Senior Systems & Network Engineer</strong> who brings a strong security mindset to traditional infrastructure engineering. This is <em>not</em> a pure security role—it’s ideal for someone who has spent most of their career working in systems, servers, networking, firewalls, and infrastructure, and has also been involved in security troubleshooting, incident response, or remediation.</p><p>If you’re a true <strong>jack‑of‑all‑trades</strong> who understands how environments are built, how networks actually function, and how security issues impact real infrastructure, this is the role for you.</p><p>You’ll help strengthen our security posture by applying practical knowledge of how systems and networks behave, where vulnerabilities hide, and how to detect and fix issues efficiently.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Manage and support core infrastructure including servers, networks, virtualization, cloud services, and firewalls.</li><li>Investigate and remediate security issues by leveraging your understanding of how systems and networks operate.</li><li>Assist with vulnerability management, patching, endpoint hardening, and incident response efforts.</li><li>Monitor and improve environment performance, availability, and overall health.</li><li>Support upgrades, migrations, and implementations across systems and network components.</li><li>Collaborate with security teams, IT leadership, and business stakeholders to ensure infrastructure stability and security.</li><li>Document environments, create runbooks, and contribute to best practices.</li></ul><p><br></p>
- 2026-03-10T00:00:00Z