We are looking for a Senior Help Desk Analyst to join our team in Woburn, Massachusetts, and provide exceptional IT support to our organization. The ideal candidate will possess strong technical skills, leadership capabilities, and experience in managing IT projects. This role requires someone who is proactive, detail-oriented, and capable of working effectively in a dynamic environment.<br><br>Responsibilities:<br>• Provide advanced technical support across various platforms, including technologies from Cisco, Citrix, and Apple.<br>• Manage IT projects utilizing Agile methodologies and tools like Azure DevOps.<br>• Develop and document use cases, functional specifications, and technical requirements.<br>• Collaborate with cross-functional teams to analyze business needs and deliver effective IT solutions.<br>• Configure and maintain computer hardware, software, and mobile devices, ensuring optimal functionality.<br>• Facilitate system deployments and oversee configuration management processes.<br>• Utilize ServiceNow to streamline service requests and improve IT operations.<br>• Offer advisory and consultative services to address complex technical issues and improve operational efficiency.<br>• Train and mentor entry-level help desk staff, fostering skill development and knowledge sharing.<br>• Prepare reports and presentations using Office and Visio tools to support decision-making processes.
Qualifications: <br><br>Bachelor’s degree required<br>Must be a U.S. citizen or permanent resident. <br>Must be self-motivated and a self-starter.<br>2+ years of experience in an information technology role or related discipline required<br>2+ years of experience in a support or service role, actively interacting with customers on a regular basis required<br>2+ years of experience with maintenance and repair of computer hardware required<br>1+ year of project management experience required <br>Microsoft Active Directory applications experience required <br>Business software applications, including Microsoft Office Suite experience required <br>IT Service Management ticketing tool such as ServiceNow, preferred<br>Manufacturing environment, preferred<br>ITIL Foundation, strongly preferred<br>Microsoft Certified Professional, preferred<br>Microsoft Certified Solutions Expert, preferred<br>CompTIA A+, preferred<br> <br><br>Skills: <br><br>Strong customer service orientation<br>Proficiency in English language, including speaking, reading, and writing<br>Ability to apply innovative thinking toward problem resolution<br>Ability to handle sensitive information in a confidential manner<br>Strong written and verbal communication <br>Detail-oriented with excellent organizational and time management <br>Ability to work in a fast-paced environment and manage multiple priorities<br>Willingness to learn and take initiative<br>Self-starter with the ability to work independently, collaboratively, and in a team environment
We are looking for a skilled Desktop Support Analyst to join our team in Boston, MA. As a key member of the IT department, you will provide comprehensive support for hardware and software systems, ensuring seamless operations in a hybrid work environment. This is a Contract-to-permanent position, offering an excellent opportunity for growth and collaboration with cross-functional teams.<br><br>Responsibilities:<br>• Deliver prompt and effective support for hardware and software issues in a hybrid work setting.<br>• Act as a second-level escalation point for IT Help Desk matters, ensuring compliance and user satisfaction.<br>• Image, configure, and deploy systems, install pre-approved software, and conduct routine maintenance.<br>• Collaborate with internal IT teams and external vendors to troubleshoot complex technical issues.<br>• Maintain accurate records of asset inventory and incident resolutions using standard tools.<br>• Support onboarding and offboarding processes, as well as device lifecycle management.<br>• Ensure timely follow-up and resolution of service tickets and requests.<br>• Troubleshoot and maintain laptops, desktops, docking stations, and printers.<br>• Assist users with wireless connectivity and mobile device support for Windows, Mac, and Apple iOS platforms.<br>• Set up and maintain audio visual equipment and conference rooms, ensuring smooth operations.
<p>Our client is hiring for a Help Desk Technician II to provide exceptional technical support and help optimize their internal systems. This is an excellent opportunity for someone with strong problem-solving skills, who thrives in collaborative environments, and is ready to elevate their career to the next tier of IT support.</p><p><br></p><p>You will be responsible for maintaining IT hardware and software applications, conducting basic network and system troubleshooting, and identifying opportunities to enhance internal IT workflows and systems</p><p>You’ll also be responsible for ensuring effective communication between various internal departments while documenting technical solutions and processes for ongoing operational improvement.</p><p>You should be someone who is adaptable and able to communicate IT issues to non-tech coworkers.</p><p><br></p><p>Apply immediately for consideration!</p>
We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis in Hartford, Connecticut. In this role, you will provide technical expertise and hands-on support for a variety of hardware and software systems, ensuring smooth operations and user satisfaction. The ideal candidate will have a strong background in troubleshooting, configuration, and management of multiple technologies.<br><br>Responsibilities:<br>• Provide technical support for desktop systems, including troubleshooting hardware and software issues.<br>• Configure, maintain, and upgrade computer hardware such as Dell devices and Apple products.<br>• Manage and support technologies such as Android devices, Cisco systems, and Citrix environments.<br>• Administer Active Directory, ensuring user accounts and permissions are properly configured.<br>• Implement and oversee backup solutions to safeguard data integrity and availability.<br>• Collaborate with team members to optimize configuration management processes.<br>• Offer guidance and training to end-users on system use and best practices.<br>• Maintain documentation for technical procedures and system configurations.<br>• Monitor system performance and proactively address potential issues.<br>• Ensure compliance with organizational standards and security protocols.
<p><strong>Job Description</strong></p><p>We are seeking a skilled and dynamic Insurance focused <strong>Business Systems Analyst</strong> with proven experience in <strong>SQL</strong> and an in-depth understanding of the <strong>Property & Casualty </strong>industry to join our team. The successful candidate will play a key role in bridging the gap between business needs and technical solutions by utilizing analytical tools, industry knowledge, and effective communication skills. This is an excellent opportunity for a professional with technical expertise and insurance acumen to contribute meaningfully to innovative projects.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Collaborate with stakeholders to gather, understand, and document business requirements related to insurance processes and operations.</li><li>Analyze complex data sets using SQL to identify trends, opportunities, and bottlenecks in business processes.</li><li>Develop and implement data-driven solutions that enhance operational efficiency and support strategic decision-making in the insurance domain.</li><li>Create workflow diagrams, business process models, and functional specifications to optimize insurance-related products and services.</li><li>Maintain and update documentation such as business requirements, user stories, and technical specifications.</li><li>Partner with IT and software development teams to ensure solutions align with business goals and are scalable.</li><li>Test, validate, and support implementation of SQL-based solutions while troubleshooting and resolving issues as they arise.</li><li>Conduct in-depth analyses of insurance underwriting, claims, billing, and policy administration functions.</li><li>Monitor industry trends and regulatory changes in the insurance sector to ensure compliance and alignment with best practices.</li><li>Provide insights and recommendations on process improvements, automation opportunities, and system enhancements using data analytics.</li></ul><p><br></p>
<p>We are seeking a Technical Support Specialist to join our team in the Software development industry. This position is based in the metro west area. As a Technical Support Specialist, you will be the initial point of contact for incoming phone calls and emails from clients, providing exceptional customer service with your excellent phone and teleconference skills. This role offers a contract to permanent employment opportunity.</p><p><br></p><p>Responsibilities: </p><p>• Provide on-demand software support to clients, answering queries and demonstrating software use</p><p>• Conduct software training sessions </p><p>• Carry out software quality assurance testing</p><p>• Troubleshoot internal software issues and liaise with managers and the development team</p><p>• Utilize your skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service</p><p>• Deliver customer service of the highest standard, handling incoming calls and emails from clients</p><p>• Process and resolve customer inquiries efficiently</p><p>• Monitor customer accounts and take appropriate action when necessary</p><p>• Maintain customer credit records with accuracy and attention to detail.</p>
We are looking for a skilled Real Time Specialist II to join our team in Providence, Rhode Island. In this hybrid role, you will work both from home and on-site, providing critical support to ensure operational efficiency and adherence to service level agreements. This is a long-term contract position offering the opportunity to collaborate with internal teams and external vendors to optimize workforce management within a dynamic environment.<br><br>Responsibilities:<br>• Monitor service queues and agent performance to ensure monthly service level goals are met, addressing real-time issues as needed.<br>• Track agent adherence, identifying and escalating uncaptured absences to the scheduling analyst.<br>• Identify and escalate performance concerns such as long call durations or absent agents to management staff.<br>• Collaborate with vendor managers and vendor support specialists to enhance the efficiency of outsourced operations.<br>• Provide recommendations for schedule adjustments based on observed trends and behaviors.<br>• Build strong relationships with operational supervisors, team leads, and agents to identify opportunities for improving efficiency and satisfaction.<br>• Communicate daily staffing forecasts and service level summaries to operations leadership, recommending adjustments as necessary.<br>• Analyze intraday data to adjust projections for call volumes, durations, and staffing needs using historical trends.<br>• Ensure clear and effective communication with internal customers, fostering strong working relationships.
<p>A dynamic and growing Managed Service Provider (MSP) is seeking a talented <strong>IT Service Coordinator</strong> to join its team. With a strong focus on small- and medium-sized professional services firms. The team is currently experiencing rapid growth, with plans to onboard 5-6 new clients in the coming months, and is looking for a detail-oriented, client-focused coordinator to support these efforts.</p><p>This hybrid position offers an exciting opportunity for someone with MSP experience to take on a critical role working closely with clients, technical teams, and leadership while helping to improve day-to-day operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Client Coordination & Support:</strong></li></ol><ul><li>Act as the main point of contact for clients, ensuring their questions and requests are addressed promptly and effectively.</li><li>Build and maintain strong client relationships, emphasizing exceptional service and satisfaction.</li></ul><ol><li><strong>Project Planning & Management:</strong></li></ol><ul><li>Work with the technical support team to plan and manage IT projects, ensuring they are delivered on time, within scope, and with excellent communication.</li><li>Manage project workflows, communicate deadlines to clients, and oversee task completion.</li></ul><ol><li><strong>Vendor & Administrative Support:</strong></li></ol><ul><li>Handle vendor management and procurement, including service renewals, contracts, and licensing.</li><li>Generate and share quotes for services and projects with clients, ensuring all documentation is accurate and timely.</li></ul><ol><li><strong>Internal Collaboration:</strong></li></ol><ul><li>Partner with the 6-person support team to prioritize and organize client tickets, ensuring smooth operations.</li><li>Liaise between clients and the technical team to clarify questions, provide updates, and ensure expectations are aligned.</li></ul><ol><li><strong>Operational Growth Opportunities:</strong></li></ol><ul><li>Assist in developing and improving internal processes and workflows.</li><li>Take on more operational responsibilities, with opportunities for career growth as the role and company continue to expand.</li></ul><p><br></p>
<p><strong>Hands-On IT Manager with Microsoft Systems Administration Expertise</strong></p><p>Uncasville, CT (hybrid 2-3x per week, non-negotiable)</p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking a dynamic and experienced <strong>Hands-On IT Manager</strong> to lead and support our IT operations in a predominantly Microsoft-centric technical environment. This role will split responsibilities, dedicating approximately 75% of the time to team management, strategic planning, and project oversight, while spending the remaining 25% on hands-on Microsoft systems administration. The ideal candidate is both a strong leader and a highly skilled technical contributor, with expertise in Microsoft technologies, PowerShell scripting, virtualization, and storage infrastructure. Knowledge of Linux systems and environments is also a plus.</p><p><br></p><p>Key Responsibilities:</p><p><strong>Team Leadership – (75%)</strong></p><ul><li>Manage, mentor, and provide direction to a team of IT professionals to deliver reliable and efficient IT services.</li><li>Oversee daily IT operations, ensuring effective project execution, service delivery, and issue resolution.</li><li>Collaborate with cross-functional teams to align IT initiatives with organizational goals.</li><li>Create and manage team schedules, conduct performance evaluations, and provide professional development opportunities.</li><li>Establish and enforce IT policies, procedures, and best practices to ensure compliance and operational excellence.</li><li>Serve as an escalation point for team members to resolve critical technical or operational issues.</li></ul><p><strong>Systems Administration – (25%)</strong></p><ul><li>Administer and maintain Microsoft-based systems, including Windows Server, Active Directory, O365, and other core technologies.</li><li>Oversee the configuration and maintenance of virtualization environments (e.g., VMware).</li><li>Ensure optimal performance and availability of SAN (Storage Area Network), blade server infrastructure, and hardware systems.</li><li>Develop and maintain PowerShell scripts for automation and efficiency.</li><li>Monitor and troubleshoot issues across systems, performing upgrades, patches, and updates as needed.</li><li>Support limited Linux systems and integrate them into the predominantly Microsoft-based environment.</li></ul><p><br></p><p>Technical Environment:</p><p>This role supports a high-performing IT environment built on a diverse technology stack that includes:</p><ul><li><strong>Microsoft technologies</strong>: Windows Server, Office 365, Active Directory, Azure (desirable).</li><li><strong>Virtualization</strong>: VMware (critical skill).</li><li><strong>Storage technologies</strong>: SAN and blade server infrastructure.</li><li><strong>Scripting/Automation</strong>: PowerShell expertise is essential.</li><li><strong>Linux</strong>: Exposure to Linux, with the ability to support minor tasks and troubleshoot systems as needed.</li></ul><p><br></p>
<p>We are looking for an experienced Information Security Manager to take ownership of the security strategy and implementation for the organization. This hands-on role requires an individual with expertise and attention to detail, along with a deep understanding of security frameworks, who can lead initiatives to strengthen our security posture in a cloud-first environment. Based in Boston, Massachusetts, this hybrid position offers an exciting opportunity to make a significant impact in a dynamic, collaborative setting.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive gap analyses of current security tools and practices, identifying areas for improvement.</p><p>• Develop and implement security strategies to enhance overall organizational protection against threats and vulnerabilities.</p><p>• Manage and execute hands-on security implementations, including configuration of firewalls, IDS/IPS, and access control systems.</p><p>• Perform vulnerability assessments and audits to ensure compliance with security standards and frameworks.</p><p>• Collaborate with leadership to align security initiatives with business objectives and regulatory requirements.</p><p>• Oversee security operations in a multi-tenant cloud environment, leveraging virtualized servers as necessary.</p><p>• Maintain and optimize security information and event management (SIEM) tools to monitor and respond to incidents.</p><p>• Ensure adherence to industry standards such as NIST 800-53 and other relevant frameworks.</p><p>• Provide expert guidance on authentication protocols, network security, and infrastructure protection.</p><p>• Work closely with IT and risk management teams to address emerging security challenges proactively.</p>
