23 results for Customer Service Representative in Worcester, MA

Medical Customer Service Rep We are offering a short term contract employment opportunity for a Medical Customer Service Representative in Windham, New Hampshire. In this role, you will be primarily responsible for managing customer interactions within the healthcare industry, maintaining customer records, and ensuring efficient operation of the call center. Responsibilities: • Efficiently handle incoming calls, with an expected volume of 40-50 calls daily. • Accurately process customer data entry tasks. • Effectively schedule customer appointments. • Maintain up-to-date and precise customer records. • Rename e-faxes as required. • Utilize your knowledge of medical terminology to better assist and communicate with customers. • Use various EMR Systems like Abbadox, Allscripts, Cerner, Meditech, Epic, eClinicalWorks, Athenahealth for various tasks. • Monitor customer accounts and act accordingly. • Accurately process customer credit applications. • Ensure proficient management of customer inquiries.

Client Services Representative We are offering an exciting opportunity for a Client Services Representative in Methuen, Massachusetts, United States. As a Client Services Representative, you will act as a bridge between our customers and our credit union, addressing multiple financial needs. You will also support various operation management activities and administrative tasks. Responsibilities • Facilitate communication between credit union and members • Assist with the establishment of new memberships • Manage and maintain account details for customers • Oversee consumer and real estate loans processing • Handle debit card fraud issues and manage IRA accounts • Support the operations manager in supervising the teller line and cash management activities • Resolve customer issues in a timely and effective manner • Perform various administrative tasks including general ledger postings and report preparation • Promote credit union products to members • Utilize computer programs and CRM to manage customer interactions • Answer inbound calls in a detail oriented and courteous manner • Use Spanish language skills to assist Spanish-speaking customers • Maintain NMLS registration and adhere to its guidelines.

Call Center Representative We are offering a long-term contract employment opportunity for a Call Center Representative in BLOOMFIELD, Connecticut. As a Call Center Representative, you will be required to manage customer inquiries with detail orientation and attention to detail. You will be part of a team-oriented workplace where your role will involve maintaining customer records, handling escalated issues, and ensuring quality standards are met. Responsibilities: • Accurately and efficiently process customer credit applications • Maintain detailed and up-to-date customer credit records • Handle customer inquiries and resolve issues in a timely and detail oriented manner • Utilize Microsoft Office Suite and Windows OS for various tasks • Ensure adherence to standard procedures and processes • Meet department performance metrics, including call handling and quality monitoring • Maintain regular attendance and punctuality, adhering to assigned work schedules • Work effectively in a team environment, understanding the requirements of shift work • Willingness to handle rotational shifts, including evenings, weekends, and holidays • Adapt to a hybrid work model, with in-office and remote work based on successful completion of training and acceptable performance metrics.

Call Center Representative-2nd Shift We are in the process of recruiting a Call Center Representative to join our team. Located in BLOOMFIELD, Connecticut, the successful candidate will be part of a dynamic team, providing excellent customer services in a call center environment. Schedule: Monday-Friday 3:30 PM- 11:30 PM - some weekends required Responsibilities:• Provide exceptional customer service, demonstrating detail-oriented phone etiquette and excellent communication skills• Handle challenging customer interactions and assist trapped elevator passengers• Demonstrate strong familiarity with computers and basic application use• Ensure accurate processing and documentation of customer interactions• Adhere to standard processes and procedures, paying careful attention to detail• Achieve and maintain key department performance metrics, such as call rate• Demonstrate reliable attendance, including punctuality at the start of assigned shifts• Work effectively in a team environment, understanding the requirements of shift work, including readiness to handle evening shifts, weekends, and holidays• Successfully complete training and achieve acceptable performance levels• Monitor customer accounts and take appropriate actions based on the observations.

Service Coordinator Technician Dispatcher/Service Coordinator 📍 Location: Vernon, CT area 💰 Pay: $60,000 - $70,000🕒 Schedule: Mon - Fri (40 hours/week) Robert Half Contact: Liz Dutkiewicz elizabeth.dutkiewicz@roberthalf com About the Role:We are seeking a highly organized and customer-focused Technician Dispatcher/Service Coordinator to join our team. In this role, you will be the central point of contact for scheduling, dispatching, and coordinating service technicians to ensure prompt and efficient service delivery. Key Responsibilities:<ul><li>Schedule and dispatch technicians based on customer needs, urgency, and technician availability.</li><li>Communicate with customers to confirm appointments, provide updates, and ensure satisfaction.</li><li>Coordinate service calls, track job progress, and follow up on pending work orders.</li><li>Maintain accurate records of work orders, technician schedules, and inventory.</li><li>Collaborate with the service team to optimize efficiency and ensure high-quality service.</li><li>Handle incoming calls, inquiries, and service requests in a professional manner.</li><li>Assist in billing and invoicing by ensuring work orders are properly documented and completed.</li></ul>

Patient Access Specialist - 2nd Shift Patient Access Representative - 2nd Shift - 3:00pm - 11:00pm EST - Fully On-Site We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. This role primarily revolves around processing admissions for patients at the hospital and fulfilling these tasks in alignment with the organization's mission and regulatory compliance requirements. Responsibilities:• Accurately assign MRNs and perform medical necessity/compliance checks • Relay incoming, outgoing, and inter-office calls when necessary• Uphold organizational policies while delivering excellent customer service with compassion• Pre-register patient accounts prior to visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information• Explain general consent for treatment forms to patients or their guarantors/legal guardians, obtaining necessary signatures• Review eligibility responses in the insurance verification system, selecting the appropriate insurance plan code, and entering benefit data to support Collections and billing processes• Screen medical necessity accurately using the Advance Beneficiary Notice (ABN) software to inform Medicare patients of potential non-payment of tests and distribute the ABN as needed• Utilize quality auditing and reporting systems to ensure account accuracy, which may include auditing accounts for other employees, departments, and facilities.

Front Desk Coordinator We are offering a short-term contract employment opportunity for a Front Desk Coordinator based in Marlborough, Massachusetts. This role lies within the industry and requires on-site presence. As a Front Desk Coordinator, you will be the first point of contact for our clients and visitors, ensuring a smooth operation of the front desk area. Responsibilities: • Facilitate a warm and detail-oriented reception to guests upon their arrival • Manage multi-line phone system and email correspondence for efficient communication • Oversee the process of guest check-ins to their respective rooms • Uphold the organization and cleanliness of the workspace • Provide comprehensive administrative support when needed • Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks • Perform data entry tasks with precision and accuracy • Employ strong interpersonal skills for effective customer service • Handle concierge services as per the guests' requests • Organize files and documents in a systematic manner.

Customer Experience Specialist We are seeking a dedicated Customer Experience Specialist to join our team in the industry located in Nashua, New Hampshire. As a Customer Experience Specialist, your role will involve managing customer requests, maintaining comprehensive customer records, and addressing customer inquiries. This role offers a contract to permanent employment opportunity. Responsibilities: • Respond to inbound calls and assist customers with their queries • Process customer orders received from the B2B department • Use CRM to keep accurate and updated customer records • Efficiently handle back office administrative tasks • Effectively manage billing functions and backorders • Ensure all customer interactions are properly documented • Collaborate with other team members to enhance customer experience • Identify and report any customer issues or complaints to the supervisor • Continually strive to improve customer service processes and procedures • Keep customer information confidential in accordance with company policy.

Operations Manager We are offering a long term contract employment opportunity for an Operations Manager in Warwick, Rhode Island. The chosen candidate will be responsible for managing daily operations, maintaining a customer service mindset, and making recommendations to senior management. Responsibilities:• Implement and oversee goals and objectives set by the department head• Coordinate, schedule, and document all department training activities• Maintain enforcement of established safety and security practices and policies• Provide primary response during airport incidents from the Airport Emergency Operations Center• Review complaint reports and conduct necessary follow-ups• Supervise the preparation of all court-related documents, including complaints, warrants, and subpoenas• Act as the Police Department's representative in coordinating with federal jurisdictions for U.S. Code violation matters• Assist in the preparation of the department's budgets• Respond to emergency calls as necessary• Formulate plans to ensure proper staffing coverage of the Police Department• Assist in the procurement of supplies and materials for the Police Department

Front Desk Coordinator We are offering a short term contract employment opportunity for a Front Desk Coordinator in the Detail Oriented Services industry, located in Worcester, Massachusetts, United States. The selected candidate will be an integral part of our team, carrying out a variety of duties including customer service, administrative assistance, and data entry tasks. Responsibilities • Provide administrative support to ensure efficient operation of the office • Handle phone and email correspondence, answering inquiries in a timely and detail oriented manner • Welcome and greet customers, providing exceptional customer service at all times • Utilize Microsoft Office Suite (Word, Excel, Outlook) to organize files and manage data • Perform concierge services, including checking guests into their rooms, ensuring a pleasant and seamless experience • Keep the front desk and reception area organized, maintaining a detail oriented and clean environment • Use interpersonal skills to build strong relationships with customers and team members • Utilize a multi-line phone system, directing calls as necessary and taking messages when required.

Receptionist We are looking for a Receptionist to join our manufacturing team in Windsor, Connecticut. This role offers a long term contract employment opportunity and involves handling multiple phone lines, providing excellent customer service, and managing data entry tasks. Responsibilities: • Operating a multi-line phone system to connect, hold, transfer and disconnect calls • Delivering superior customer service by addressing customer inquiries and resolving issues efficiently • Managing email correspondence with professionalism and accuracy • Conducting data entry tasks with precision to maintain accurate records • Utilizing Microsoft Excel, Outlook, and Word to perform daily tasks • Organizing files to ensure easy retrieval and efficient workflow • Scheduling appointments, coordinating meetings and managing calendars • Demonstrating strong interpersonal skills to interact with clients and team members effectively.

Receptionist We are accepting applications for the role of a Receptionist based in Brockton, Massachusetts. The chosen candidate will be the first point of contact for our visitors and will be tasked with managing a multi-line phone system, among other duties. This role offers a long-term contract employment opportunity. Responsibilities: • Acts as the initial contact for all visitors, providing exceptional customer service • Manages a multi-line phone system, ensuring all calls are answered promptly and directed to the correct department or personnel • Handles email correspondence, responding to inquiries in a timely and detail-oriented manner • Enters data accurately, maintaining and updating customer and company records as needed • Organizes files and documents, ensuring easy accessibility and an efficient retrieval system • Schedules appointments and meetings as per request, ensuring optimal utilization of resources • Uses Microsoft Outlook and Microsoft Word to complete tasks and manage communication • Displays excellent interpersonal skills, fostering a positive and collaborative work environment.

Receptionist We are offering a short term contract employment opportunity for a Receptionist in South Hadley, Massachusetts. This role is primarily positioned within the music department and will involve a wide range of administrative duties. Responsibilities: • Manage the reception area and respond to incoming calls on a multi-line phone system • Provide excellent customer service, answering queries promptly and in a detail-oriented manner • Perform accurate and efficient data entry tasks • Handle email correspondence, ensuring all communications are tracked and responded to in a timely manner • Utilize interpersonal skills to interact with various stakeholders, maintaining detail-oriented relationships • Operate Microsoft Excel for data management and analysis • Manage scheduling and appointments, ensuring efficient allocation of resources • Use Microsoft Word for document creation, editing, and management • Organize files and documents, ensuring easy access and retrieval • Utilize Microsoft Outlook for scheduling, email management, and communication.

Contractor Connect - Claims Assistant We are offering a long-term contract employment opportunity for a Medical Claims Representative in the insurance industry, based in Hartford, Connecticut. The job requires a highly organized individual who will be tasked with supporting claims representatives and executing various clerical tasks. Responsibilities• Accurately process customer credit applications in a timely manner.• Execute computer searches for file locations and maintain accurate customer credit records.• Support claims representatives by matching documents to files and locating files as required.• Perform various clerical duties, including numeric filing and sorting.• Monitor customer accounts and take appropriate action as needed.• Ensure a team-oriented work environment through strong listening and communication skills. • Navigate Microsoft Windows effectively and use keyboard skills for data entry tasks.• Handle photocopying and scanning of documents as part of daily tasks.

Front Desk Coordinator We are on the hunt for a Front Desk Coordinator based in Boston, Massachusetts, 02110, United States. As a Front Desk Coordinator, you will be a pivotal part of our operations, managing front desk activities, coordinating facility services, and organizing meetings and events. This role offers a short term contract employment opportunity. Responsibilities: • Oversee front desk operations to ensure smooth functioning. • Handle incoming calls and redirect them as necessary. • Coordinate and manage meetings and events, ensuring all logistics are in place. • Undertake facility service coordination, ensuring all aspects are managed effectively. • Maintain an organized workspace to facilitate efficient operations. • Use your 'Receptionist Duties' skills to enhance service delivery.

Tax Preparer We are offering a short-term contract employment opportunity for a Tax Accountant in Littleton, Massachusetts. This role is in a hybrid work environment and is part of the financial services industry. Responsibilities: • Prepare and review individual tax returns • Take on business tax preparation tasks, if prior experience is applicable• Operate with minimal supervision, demonstrating a high level of independence• Start work immediately and with confidence• Utilize Lacerte software for tax preparation tasks.

Receptionist We are offering a contract to hire employment opportunity for a Receptionist in Burlington, Massachusetts. As a key member of our team, your role will involve a variety of tasks including managing the front desk, administrative tasks, and handling direct phone calls. Responsibilities:• Oversee the front desk operations and ensure smooth functioning.• Handle receptionist duties, including greeting and directing clients upon their arrival.• Perform data entry tasks to maintain accurate records.• Execute administrative tasks to support office operations.• Manage incoming phone calls, routing them to the appropriate parties.• Maintain a detail oriented and welcoming environment for clients and visitors.

COO - Chief Operating Officer We are in search of a Chief Operating Officer (COO) to join our team in the manufacturing industry based in Leominster, Massachusetts. The COO will be tasked with overseeing all operational aspects of the plant, including compliance with Health & Safety, Environmental, and Quality Values, from order reception to timely delivery of products to customers. This role also includes financial management and profit & loss responsibility for the site, aligning with the division's EBITDA objectives. For immediate interview please contact Victor Muller at 508- 205 2136 Responsibilities: • Oversee the operational strategy, safe operations, operating performance, financial performance, capital deployment, growth initiatives, and day-to-day leadership of the plant.• Implement the operations strategy, organization structure, and processes within the plant.• Direct and coordinate operation activities, ensuring the development and implementation of efficient operations and cost-effective systems to meet the plant's current and future needs.• Handle the financial performance and profit & loss of the site, ensuring compliance with operational, financial, legal, and regulatory requirements.• Lead and manage employees, fostering an inclusive environment where individuals are valued, supported, and challenged to grow in a safe working environment.• Guide, direct, coach, and evaluate the work of the plant management team across operations, production, quality, health, and safety, finance, S& OP, and HR.• Promote a sustainable health and safety culture across the plant and implement division and group-wide programs and initiatives within the plant.• Design and deliver the operational efficiency plan for the maintenance and replacement of tools within the plant.• Drive operational excellence and efficiencies throughout the plant, ensuring KPIs benchmarks and targets are established and managed.• Lead all continuous improvement initiatives (5S, Kaizen, Productivity).• Oversee all plant capital development projects, ensuring thorough proposals, cost-effective procurement, and project success operationally and commercially.• Collaborate with the Supply chain function to support the implementation of the sales and operations planning processes (S& OP) for the plant.• Ensure price costing systems are developed for the sales team to ensure accuracy of pricing in the market.• Manage warehouse operations.• Provide regular, consistent, and transparent communication to all colleagues in the plant, the regional leadership team, and as required ELT members about business activities, potential threats, opportunities, and recommended actions.• Contribute to the development of short to mid-term plans for optimizing the organization, function, or sub-function and the talent required to execute strategies in the job area.• Handle regular performance reviews, manage attendance, disciplinary issues, and procedures as appropriate.• Participate as a member of the labor relations committee.• Uphold and model the company's values.

Associate Director Financial Planning and Analysis Position Overview: The Director of Financial Planning & Analysis (FP& A) will play a pivotal role in driving financial strategy and business performance within the pharmaceutical organization. Reporting to the Chief Financial Officer (CFO), the role is tasked with leading the FP& A function by providing financial insights, forecasting, and data-driven recommendations that influence organizational decision-making. This is a highly visible leadership position that requires a strategic mindset, robust analytical capabilities, and deep experience in the pharmaceutical or life sciences industry. Key Responsibilities: Strategic Financial Leadership: Lead the company's FP& A function, partnering with senior executives to deliver actionable insights that shape the organization’s long-term financial strategy.Budgeting and Forecasting: Oversee the company-wide annual budgeting process and rolling forecasts, ensuring alignment with strategic priorities and business objectives. Manage and continuously improve budget tools, processes, and timelines.Financial Modeling & Analysis: Develop and maintain sophisticated financial models that enhance business decision-making, including profitability analysis, ROI on R& D investments, and scenario planning for new product launches.Operational Support for R& D and Manufacturing: Collaborate with R& D and manufacturing teams to monitor and optimize resource allocation, milestone achievement, and product cost structures.Revenue & Market Analysis: Provide in-depth analysis of product revenues, market trends, and competitor activity to guide commercial strategy. Evaluate pricing models for pharmaceutical products.Business Partnership: Foster active collaboration with functional leaders, including Commercial, Operations, and Regulatory teams, providing financial insights to support decision-making.Board & Executive Reporting: Prepare, analyze, and present financial reports to the C-suite and Board of Directors, including variance analysis, key performance indicators (KPIs), and business outlook.Process Optimization: Identify opportunities to streamline FP& A tools, reporting systems, and processes for enhanced efficiency and accuracy.Compliance & Risk Management: Ensure adherence to healthcare industry financial regulations and reporting standards. Monitor financial risks and advise on mitigation strategies.Qualifications: Bachelor’s degree in Finance, Accounting, or a related field (Master's degree or MBA preferred). CPA or CFA certification is a plus.10+ years of progressive FP& A experience, with at least 5 years in the pharmaceutical, biotech, or life sciences industry.Proven team leadership experience, with the ability to guide and develop high-performing finance professionals.Expertise in financial analysis, budgeting, forecasting, and strategic planning within complex and dynamic business environments.Strong understanding of pharmaceutical R& D cycles, product pipelines, and market dynamics in the healthcare sector.Advanced proficiency with financial planning tools, ERP systems (e.g., SAP, Oracle), and Microsoft Excel; knowledge of visualization tools like Tableau or Power BI is a strong plus. If interested and qualified please send resumes to alexander.morsey@roberthalf !

Director of Payroll We are seeking a Payroll Supervisor/Manager/Director to join our team in Natick Massachusetts. In this role, you will be responsible for managing all operations of the payroll department, processing payroll, maintaining precise records, and acting as the main point of contact for external entities regarding payroll matters. Responsibilities:• Manage the bi-weekly payroll processing to ensure accuracy and efficiency• Prepare and present the final payroll balancing report for approval by the Chief Financial Officer• Keep detailed records for audit of payrolls, ensuring compliance with all legal and regulatory requirements• Forecast cash projections, budgets, and prepare journal entries related to payroll and fringe benefits• Develop and implement effective procedures and internal controls to enhance the efficiency of payroll operations• Act as the main contact for the Office of State Comptroller, facilitating effective communication and cooperation• Serve as a link between the payroll functions and other state agencies, ensuring smooth operations and coordination• Provide comprehensive support to the community on payroll and benefit matters, addressing queries and providing solutions• Utilize Payroll Processing systems, report creation tools, and software such as Excel, PeopleSoft, HR/CMS and MMARS to manage payroll operations• Oversee the payroll department, fostering a team-focused work environment and guiding the detail-oriented development of team members. Skip the line! If you are interested please call me directly 508-205-2127 (Eric Lebow)

VP/Director of Finance CONTACT: SALVATORE.ZAPPULLA@ROBERTHALF. We are offering an exciting opportunity in the NonProfit / Social Services sector in Manchester, Connecticut. We are seeking a VP/Director of Finance to join our team in a 100% onsite position. The successful candidate will be tasked with a variety of responsibilities related to accounting, finance, and management. Responsibilities:• Overseeing the operations of both the Accounting and Billing Departments, which includes tasks such as accounts payable, accounts receivable, bank reconciliations, claims billing, revenue cycle management, patient services operations and payroll.• Collaborating with the Chief Financial Officer (CFO) and Senior Finance Manager to develop the annual budget and forecasts.• Implementing and maintaining a documented system of accounting policies and procedures to ensure control over accounting transactions and minimize risk.• Providing financial analysis with a focus on capital investments, cash flow management, and contract negotiations.• Working closely with external auditors to provide accurate and timely information for all corporate audits.• Handling all corporate reporting and tax filings to municipalities, state, and federal business entities.• Developing an annual financial operations plan and accompanying department goals in collaboration with the CFO.• Ensuring billing compliance, revenue cycle management, and optimization.• Overseeing payor contract management.• Identifying and addressing training needs and overseeing training programs within the department. Skills: • Proficiency in Accounting Software Systems and ADP - Financial Services • Understanding of Accounting Functions and Accounts Payable (AP) • Experience with Annual Budget and Auditing processes • Familiarity with Epic Application and Blackbaud • Knowledge of Blackbaud Raiser's Edge NXT • Understanding of HealthCare Revenue Cycle and Hospital Revenue Cycle. CONTACT: SALVATORE.ZAPPULLA@ROBERTHALF.

Collections Specialist We are partnering with a valued Robert Half client to find a skilled Credit & Collections Specialist to join their growing team. This role offers the opportunity to work collaboratively across departments to manage accounts, ensure timely collections, and build strong customer relationships. The position involves monitoring past-due accounts, running aging reports, coordinating with internal teams to resolve account discrepancies, and maintaining detailed customer notes and records. Responsibilities also include facilitating monthly video calls with territories, processing customer payments and credit applications, and drafting detail oriented correspondence to support effective communication. The ideal candidate will have at least three years of commercial credit and collections experience and be legally authorized to work in the United States. Preferred qualifications include administrative experience in the construction industry, proficiency in Microsoft Word and Excel and strong organizational and critical thinking skills. The ability to interpret purchase orders and contract documents is highly valued. For immediate consideration, please contact Dan Duggan at (508) 205-2126.

Senior Collector We are offering an exciting opportunity for a Senior Collector in the banking industry, based in Milton, Massachusetts, United States. The role involves managing delinquent loan accounts, focusing on protecting the organization's loan assets, supervising collectors, and handling repossessed collateral. This role adheres to the organization's procedures, policies, and legal regulations. Responsibilities: • Communicate with members having delinquent loans to discuss payments and arrange negotiations• Prepare and dispatch written communications regarding delinquent accounts• Keep a meticulous record of collections activities and member interactions• Address credit report disputes and maintain organized files for delinquent members• Monitor bankruptcy filings and assist with loan modifications• Inform co-signers about delinquent accounts and prepare monthly reports on collections• Recommend repossession or foreclosure of collateral and coordinate with legal teams• Ensure accuracy in collection software and complete performance evaluations for the team