Help Desk Analyst IWe are offering a long term contract employment opportunity for a Help Desk Analyst I in LONG ISLAND CITY, New York. This role is in the IT industry, where you will play a key role in assisting users with connectivity issues, maintaining active directory and exchange, and handling VoIP related tasks. <br><br>Responsibilities:<br><br>• Handle a high volume of calls from users and escalate them as necessary<br>• Assist end users with connectivity issues to ensure a smooth workflow<br>• Maintain the active directory and exchange, ensuring all information is up-to-date and accurate<br>• Manage VoIP related tasks, ensuring optimal communication within the team<br>• Install and configure network equipment as per the company's guidelines<br>• Configure mobile devices for the end users, ensuring they are set up correctly for optimal usage<br>• Monitor all user accounts and take appropriate action when necessary.Help Desk AnalystWe are searching for a proficient Help Desk Analyst to join our team in JENKINTOWN, Pennsylvania. As part of our team, you will be tasked with providing comprehensive tech support, primarily onsite, to end-users, handling workstation setups, and managing our Google Workspace. This role offers a short term contract employment opportunity.<br><br>Responsibilities: <br>• Offer hands-on tech support, addressing issues related to printers, touchscreens, peripherals, and more.<br>• Administer and manage our Google Workspace, ensuring smooth operation and resolving any issues.<br>• Handle workstation setups, ensuring all necessary hardware and software are installed and functioning correctly.<br>• Utilize the Spiceworks ticketing system to manage and resolve tech support requests.<br>• Provide support for Windows OS-based systems, which make up 90% of our systems, as well as a small number of Mac/Apple devices.<br>• Display innovative problem-solving skills, including the ability to research solutions online when necessary.<br>• Contribute to classroom support, ensuring all tech requirements for academic activities are met.<br>• Maintain familiarity with Chrome for optimal support and troubleshooting.<br>• Provide support for Ubiquity hardware and network management.<br>• Maintain some level of familiarity with virtual servers for optimal support and troubleshooting.Help Desk Analyst IWe are offering a long term contract employment opportunity for a Help Desk Analyst I in New York, New York, United States, within the IT industry. As a Help Desk Analyst I, your primary role will involve solving technical issues, assisting users, and ensuring the smooth operation of our workstations.<br><br>Responsibilities:<br><br>• Provide technical assistance and support to users, resolving issues and ensuring their satisfaction.<br><br>• Troubleshoot and solve problems related to Microsoft Windows and other operating systems.<br><br>• Collaborate with team members to maintain and improve workstation performance.<br><br>• Monitor and manage help desk inquiries, providing prompt responses.<br><br>• Regularly update customer records and ensure their accuracy.<br><br>• Utilize your knowledge of PC Desktops - Workstations to improve user experience.<br><br>• Take appropriate action to maintain the security and functionality of customer accounts.<br><br>• Continuously monitor customer credit applications and process them as required.<br><br>• Ensure the accuracy and efficiency of customer credit records.<br><br>• Handle customer inquiries professionally and effectively.Help Desk AnalystWe are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.Help Desk Analyst IExcellent communication skills, both written and verbal.<br>Strong understanding of standard computer hardware, software, and networking concepts.<br>Strong problem-solving skills and the ability to troubleshoot technical issues effectively.<br>Customer-focused with a positive attitude and a willingness to learn.<br>Ability to work both independently and as part of a team.<br>Experience with some or all of the following a plus: Microsoft O365 admin, Active Directory, Teams, Office Suite, and Power Shell scripting<br>Network Admin experience a plus<br>2-5 years of IT Support/Technology ExperienceDesktop Support AnalystWe are seeking a Desktop Support Analyst in the manufacturing industry, based in Neptune City, New Jersey. As a Desktop Support Analyst, you will provide exceptional technical support, including software installation, systems software troubleshooting, and network problems resolution. Additionally, you will play a crucial role in customer service, ensuring that all interactions are detail-oriented and customer-focused. <br><br>Responsibilities:<br>• Offer both local and remote technical support, addressing issues such as password resets, account unlocks, and hardware installations<br>• Handle software application installation, deployment, and configuration tasks for computers, mobile devices, and printers<br>• Manage local computer inventory and maintain secure hardware storage<br>• Provide comprehensive support via walkup, phone, and email<br>• Troubleshoot and resolve issues related to hardware, mobile devices, telecom, systems software, and networks<br>• Deliver technical support for video conferencing tools, WebEx, Teams, Wi-Fi, and Boardroom VIP onsite meeting tech support<br>• Maintain and escalate issues related to Network Printer, Copier, and Security Camera systems to the appropriate vendors<br>• Work on incident management, including monitoring, tracking, and communication throughout the lifecycle of an incident or service request<br>• Ensure compliance with Incident Management processes by reviewing tickets for accuracy and completeness<br>• Lead and/or participate in IT projects aimed at enhancing the quality and efficiency of Service Delivery across the IT technical teams<br>• Serve as the local IT support for other CIS teams (Network Operations, System Operations, etc.) and coordinate customer and support issues to ensure timely distribution of knowledge, productivity, and positive impact on customer satisfaction<br>• Acquire and maintain knowledge of current support policies and methods of support delivery in order to provide technically accurate solutions to customers<br>• Travel to other New Jersey sites for on-site support as required.Desktop Support Analyst<p><strong>Position Overview:</strong></p><p>You will be the primary point of contact for IT support, assisting in the management and maintenance of hardware, software, network systems, and security protocols. This role requires a proactive approach to problem-solving, the ability to manage multiple priorities, and a strong understanding of Windows operating systems and business applications typically used in accounting firms.</p><p><br></p><p>Provide first- and second-level technical support for all Windows-based systems, including desktops, laptops, and peripherals.</p><p>Troubleshoot and resolve software, hardware, and network issues across various devices and platforms.</p><p>Install, configure, and maintain accounting-related applications (e.g., QuickBooks, Microsoft Excel, and other financial software).</p><p>Support the firm’s internal IT infrastructure, including file servers, email systems, and security protocols.</p><p>Assist in the management of Active Directory (AD), user accounts, group policies, and permissions.</p><p>Perform routine system updates and patch management for all Windows systems and related software.</p><p>Ensure the security and integrity of the firm's systems through regular backups, antivirus updates, and proactive security monitoring.</p><p>Respond promptly to service desk tickets, providing timely and accurate updates to users.</p><p>Provide support for cloud-based applications and virtual environments used by accounting staff.</p><p>Maintain accurate records of system configurations, asset inventory, and IT-related issues.</p><p>Work with vendors to coordinate hardware/software upgrades and repairs.</p><p>Collaborate with other IT staff to ensure smooth IT operations and assist with long-term technology strategy.</p><p>Assist with the onboarding and offboarding of staff, ensuring proper setup of workstations and network access.</p><p>Participate in the implementation of IT projects, such as system upgrades and migrations.</p><p><br></p><p><strong>Skills & Qualifications:</strong></p><p>Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).</p><p>Proven experience in IT support or system administration, preferably within an accounting or financial services firm.</p><p>Strong proficiency with Microsoft Windows operating systems (Windows 10, Windows Server 2016/2019) and Microsoft Office Suite.</p><p>Experience with network configuration and troubleshooting (TCP/IP, DNS, DHCP, VPNs, firewalls, etc.).</p><p>Familiarity with Active Directory, Group Policy, and user account management.</p><p>Knowledge of accounting software and applications (QuickBooks, Sage, etc.) is a plus.</p><p>Experience with Microsoft Exchange, Office 365, and cloud-based solutions.</p><p>Strong problem-solving skills and the ability to troubleshoot and resolve issues efficiently.</p><p>Excellent communication skills, with the ability to explain technical concepts to non-technical staff.</p><p><br></p>Desktop Support AnalystWe are offering a long term contract employment opportunity for a Desktop Support Analyst based in New York. This role is an integral part of our IT team, where you will be tasked with providing technical assistance, managing hardware inventory, and participating in special projects as required. This role is essential in ensuring smooth IT operations within our organization.<br><br>Responsibilities:<br>• Efficiently handle IT support tickets through our Service Desk ticketing system and ensure they are addressed in a timely manner.<br>• Prepare and deploy computers and phones for internal moves, along with maintaining video conference rooms.<br>• Modify local and remote workstation configurations, utilities, and software default settings as needed.<br>• Proactively monitor and manage hardware inventory and e-waste disposal.<br>• Provide swift and effective IT support to resolve issues and minimize downtime.<br>• Document procedures and solutions for client-based issues.<br>• Participate in special projects as needed to support the wider IT team.<br>• Use your skills in Directory Services and Windows 10 to troubleshoot and resolve issues.IT Support AnalystWe are providing an exciting opportunity in the IT industry based in New York. We are seeking an IT Support Analyst to join our team in a dynamic and fast-paced workplace. The IT Support Analyst will be responsible for a broad range of tasks including processing end-user requests, providing technical support, maintaining IT systems, and coordinating with vendors.<br><br>Responsibilities:<br><br>• Accurately answering, evaluating, and prioritizing incoming requests for assistance from end users via telephone, voicemail, email, in-person, and service desk system.<br><br>• Troubleshooting and resolving issues related to standard enterprise software applications, custom web applications, desktop hardware, and network edge infrastructure components.<br><br>• Assisting with the technical support for the organization, diagnosing technical problems, researching, identifying and documenting appropriate solutions.<br><br>• Providing support for LAN and WIFI devices, analyzing, troubleshooting, evaluating, and resolving computer network problems.<br><br>• Performing file backups on the network and participating in scheduled maintenance windows.<br><br>• Tracking all support issues and calls within the Support management system, maintaining contact and following up with employees to ensure quality level of support.<br><br>• Creating, maintaining, and coordinating user account information and passwords for various IT systems.<br><br>• Assisting with the setup of new user accounts/email in a Microsoft Windows Active Directory/Office 365 environment.<br><br>• Providing support and assistance for the relocation, installation, and setup of computers, end-user unified communications systems, mobile devices and various peripheral equipment.<br><br>• Coordinating with various vendors to maintain a working environment.Desktop Support AnalystWe are in the travel agency industry, located in Morristown, New Jersey, and currently seeking a dedicated Desktop Support Analyst. This role is crucial to our IT department, forming a key link between business users, IT, and our key IT service providers. This position offers a short-term contract employment opportunity.<br><br>Responsibilities:<br><br>• Provide initial technical support on user IT issues to ensure smooth operations.<br>• Efficiently manage the support queue in our Call Management System (Service Now).<br>• Act as a liaison with IT technical support Service Providers to maintain streamlined communication.<br>• Support IT counterparts and end-users to maximize system utility and user experience.<br>• Assist users with desktop-related queries to mitigate any technology-related obstacles.<br>• Efficiently manage the Incident/Request queues in Service Now to ensure timely resolution.<br>• Triage queues and assign calls to Service Providers where appropriate to ensure efficient problem-solving.<br>• Provide a contact point for Service Providers to facilitate seamless communication.<br>• Administer user accounts to ensure secure and efficient access to necessary systems.<br>• Set up and configure mobile devices, providing remote support for Outside Sales team when required.<br>• Participate in projects, possibly managing small projects, to support the overall IT objectives.Desktop Support AnalystWe are offering a short term contract employment opportunity in the Legal industry, based in BRONX, New York, 10451-4142, United States. The role of a Desktop Support Analyst is available where the candidate will be tasked with various responsibilities including tackling technical issues and maintaining a well-organized system.<br><br>Responsibilities:<br><br>• Troubleshooting and resolving technical issues related to Windows XP<br>• Administering and maintaining user accounts using Active Directory<br>• Offering prompt and effective solutions to user queries<br>• Ensuring the smooth operation of desktop computers and associated hardware<br>• Regularly updating system and user documentation<br>• Collaborating with team members to ensure efficient operation of the workplace's IT environment<br>• Providing technical support and guidance to users<br>• Monitoring system performance and implementing improvements when necessary<br>• Ensuring all IT equipment complies with industry standards<br>• Keeping up to date with advancements and best practices in IT administration and system security.Desktop Support AnalystWe are in search of a skilled Desktop Support Analyst to join our team in New York. As part of the tech industry, the Desktop Support Analyst will manage the resolution of IT-related issues and provide support for all assigned areas. The job function includes ensuring efficient and reliable operation of the company's desktop environment, maintaining systems, and troubleshooting computer problems. <br><br>Responsibilities:<br><br>• Utilize Cisco Technologies, Citrix Technologies, and Dell Technologies to troubleshoot and resolve desktop issues<br>• Maintain and manage computer hardware and Apple devices ensuring they are in good working condition<br>• Implement database management and configuration management to ensure data integrity and security<br>• Provide support and maintenance for Active Directory, ensuring user access is up to date and secure<br>• Handle Backup Technologies, ensuring data safety and availability in the event of any data loss<br>• Leverage knowledge of Azure and Cloud experience to manage and support cloud-based applications and data<br>• Utilize knowledge of ConnectWise and Office 365 to support users in these platforms<br>• Apply experience with Managed Service Provider (MSP) environments to manage and troubleshoot issues<br>• Work in line with IT certification guidelines, such as M365, Mimecast, KnowBe4, and Cisco Meraki.Business Analyst - LIMS<p>We are seeking a skilled Business Systems Analyst to support upcoming changes to our Nautilus and custom-built applications, followed by the implementation of LabVantage. The ideal candidate will have experience gathering and documenting user requirements, performing system testing, and ensuring successful LIMS deployment.</p><p>Key Responsibilities</p><ul><li>Gather, analyze, and document business requirements for Nautilus and custom-built applications, ensuring alignment with stakeholder needs.</li><li>Transition into supporting the LabVantage LIMS implementation, conducting detailed analysis of laboratory processes and identifying areas for optimization.</li><li>Generate user requirements and test scripts for the new LIMS system.</li><li>Perform unit testing, system testing, and integration testing to validate system functionality.</li><li>Ensure data integrity by reviewing system reports, conducting quality checks, and establishing validation procedures.</li><li>Assist in the implementation process, including user training, data migration, system configuration, and testing to ensure a smooth transition.</li></ul><p><br></p>Risk Management Analyst<p>Our client, a well-established and highly successful Media organization is currently looking for a Risk Management Analyst to join the team. This vital role involves gathering and analyzing risk exposure data for the company’s global insurance programs. The successful candidate will pinpoint trends in risk data and prepare in-depth reports for senior leadership. Accuracy is paramount, as you'll be analyzing claims activity and invoicing data. You'll streamline workflow by preparing and managing an annual schedule for insurance program processes. Your responsibilities will also include creating efficient data retention and filing systems for easy access to crucial information. This role requires close collaboration with various teams to ensure alignment of risk management goals with larger business objectives. For immediate consideration please email your resume with subject line “Risk Management Analyst” to Kristin.Kelleher@roberthalf.</p>Senior Financial Analyst<p>A well-established and highly successful CPG company is currently seeking a dedicated Senior Financial Analyst to join their team. Primary responsibilities will include working with management to meet profit objectives, overseeing economic result status and advising on corrective action, handling internal reporting, financial planning, budgeting, and investment activities. Furthermore, you will provide detailed cost analysis, preparing monthly profitability analysis, as well as presentations. You will also be required to assist with audits, implementation of new reporting systems, and facilitating cross-functional coordination. This position offers the chance to significantly impact business decisions and economic results. For immediate consideration please send resume to Kristin.Kelleher@RobertHalf with subject line ‘Senior Financial Analyst’.</p>Senior Financial Analyst<p>Our client in the Dutchess County, NY area has an opening for Senior Financial Analyst. The Senior Financial Analyst will be required to perform a variety of tasks including the processing and maintenance of fixed asset records, financial reporting, and variance analysis. This is a Contract to Permanent employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Accurately process and maintain fixed asset records.</p><p>• Conduct thorough financial reporting and analysis.</p><p>• Manage month-end close procedures.</p><p>• Perform variance analysis to identify differences between the budget and actual financial outcomes.</p><p>• Implement depreciation procedures and maintain relevant records.</p><p>• Prepare and present monthly budget variance reports.</p><p>• Utilize strong Excel skills to perform financial analysis and forecasting.</p><p>• Work with the ERP system, PowerPlan, to manage financial data and processes.</p><p>If you are interested in this Senior Financial Analyst opening, please email your resume in a Word format to joseph.colagiacomo@roberthalf with the subject line "Senior Financial Analyst-Dutchess County"</p>Quality Assurance Analyst<p>We are in need of a Quality Assurance Analyst to join our team in the insurance industry located in Central, New Jersey. As a Quality Assurance Analyst, you will play a crucial role in ensuring the integrity and quality of our systems and processes. This position involves leading quality assurance initiatives, designing and executing test cases, developing automated test scripts, and validating data accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Lead quality assurance initiatives for Property & Casualty insurance projects, ensuring compliance with quality standards.</p><p>• Team up with cross-functional groups, including developers, business analysts, and product owners, to establish testing strategies.</p><p>• Design, document, and execute extensive test cases derived from business requirements and technical specifications.</p><p>• Keep detailed records of test cases, test outcomes, and defect tracking.</p><p>• Conduct hands-on tests, including functional, regression, integration, and user acceptance testing.</p><p>• Develop and maintain automated test scripts to enhance testing efficiency and coverage.</p><p>• Leverage coding skills to customize and enhance testing frameworks as necessary.</p><p>• Write and execute SQL queries to validate data integrity and accuracy.</p><p>• Analyze and troubleshoot data discrepancies between systems.</p>Chargeback Analyst<p>An international consumer products company in Woodbridge seeks a Chargeback Analyst with a strong background in handling retail chargebacks. A degree in business, accounting, or finance is highly preferred. Experience dealing with retailers and exposure to dealing with big box stores (Wal-Mart, Target, etc) is highly preferred. The Chargeback Analyst position is open due to expansion. The company offers an excellent compensation, bonus, and benefit plan. To apply email a resume in a Word to Robert Half international. Or call Rich Singer, CPA at 848-202-7970 to discuss this excellent opportunity.</p>Digital Transformation Analyst<p><strong>Position Responsibilities:</strong></p><ol><li>Develop workflows, approval processes, and reports in ServiceNow.</li><li>Support and enhance the Enterprise Data Warehouse using Microsoft SQL Server, Azure Data Studio, and Microsoft Fabric.</li><li>Create business reports with Microsoft Power BI.</li><li>Build and optimize workflows with Jack Henry Enterprise Workflow.</li><li>Automate tasks using PowerShell, Python, and Nintex RPA.</li><li>Develop documentation and procedures for systems and workflows.</li><li>Analyze and trend Bank data for actionable insights.</li><li>Integrate and normalize new data into the Enterprise Data Warehouse.</li><li>Communicate effectively with technical and non-technical stakeholders.</li></ol><p><br></p>Business Analyst<p>Responsibilities:</p><p>• Work closely with stakeholders to understand business needs and convert them into functional and non-functional requirements.</p><p>• Evaluate existing mortgage processes, pinpoint inefficiencies, and suggest improvements.</p><p>• Aid in the implementation and support of mortgage systems such as Loan Origination Systems (LOS) or Customer Relationship Management (CRM) tools.</p><p>• Carry out system testing, including User Acceptance Testing (UAT), and provide feedback to ensure solutions align with business requirements.</p><p>• Ensure business processes are in compliance with regulatory requirements like CFPB, RESPA, TILA.</p><p>• Serve as a bridge between business units, IT teams, and external vendors, facilitating clear and effective communication.</p><p>• Offer training and support to end-users on new systems or processes.</p><p>• Develop dashboards and reports to track key performance indicators (KPIs) for mortgage operations.</p><p>• Analyze data to spot trends and provide actionable insights.</p><p>• Identify and mitigate risks in mortgage workflows</p>Senior IT Support Engineer 1<p>We are in search of a Senior IT Support Engineer to join our thriving team. The role is based in New York, New York, and is pivotal in ensuring seamless IT operations. As a Senior IT Support Engineer, you will be responsible for providing technical support to executive-level users, managing cybersecurity tools, and maintaining network infrastructure. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Provide end-user technical support, focusing on executive-level users</p><p>• Manage and maintain macOS and Windows Desktop environments</p><p>• Utilize Microsoft-related technologies such as Windows Server, Active Directory, Exchange, and Office 365</p><p>• Implement and support network infrastructure including switches, firewalls, and ensure a good understanding of TCP/IP, DHCP, and DNS</p><p>• Manage cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO, and MFA</p><p>• Handle customer credit applications and maintain accurate customer credit records </p><p>• Monitor customer accounts and take appropriate actions when necessary</p><p>• Develop and maintain expertise in Cisco Meraki and ConnectWise</p><p>• Utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments</p><p>• Ensure experience in providing Managed Service Provider (MSP) services.</p>Senior Data AnalystWe are offering a long-term contract employment opportunity for a Senior Data Analyst in New York. As a Senior Data Analyst, you will be instrumental in conducting in-depth data analysis, developing business solutions, and consulting with stakeholders to document business requirements. You will be working in a fast-paced environment where your ability to manage data and enhance business activities will be highly valued.<br><br>Responsibilities:<br>• Conduct comprehensive data analysis for various projects and data quality initiatives<br>• Develop business solutions through meticulous research and data analysis<br>• Consult with business stakeholders to document clear and concise business requirements<br>• Utilize SQL and other database structures to manage large and diverse datasets<br>• Spearhead data mining activities on large datasets to supplement data management quality improvement initiatives<br>• Present comprehensive reports with analysis and interpretation for business review and strategic planning<br>• Implement data management lifecycle tools and master data/reference data programs<br>• Leverage project management methodologies such as Scrum, Kanban, Waterfall, and SAFe in project execution<br>• Utilize project management organizational or visualization tools such as Jira, Confluence, Microsoft Project, Asana, Monday.com, Trello, SmartSheet, Wrike, or Rally<br>• Apply creativity and process improvement skills to improve existing processes and create new ones in line with data governance best practices<br>• Leverage knowledge of statistical analysis and statistical software such as SAS, SPSS, or R for data analysis.IT Field Support TechnicianWe are offering a contract to permanent employment opportunity for an IT Field Support Technician in Woodbridge, New Jersey. As an IT Field Support Technician, you will provide technical assistance at multiple locations, manage hardware and software issues, and ensure the efficient operation of IT systems. <br><br>Responsibilities:<br>• Assist in troubleshooting and resolving issues related to hardware, software, and network systems at various locations.<br>• Oversee regular system maintenance, as well as the installation and updating of software.<br>• Handle problems related to desktops, laptops, and mobile devices, diagnosing and resolving hardware and software issues.<br>• Assist with the setup, configuration, and troubleshooting of networks.<br>• Ensure the correct installation and configuration of printers, scanners, and other peripherals.<br>• Keep accurate documentation of all service requests, their resolutions, and inventory management.<br>• Address all customer requests professionally and promptly.<br>• Work in collaboration with other IT team members to resolve complex issues when needed.Business Analyst/Product OwnerWe are in the hunt for a Business Analyst/Product Owner to be a part of our team located in Woodbridge, New Jersey. This role offers a long term contract employment opportunity. The chosen candidate will be responsible for conducting comprehensive data analysis, collaborating with stakeholders, and supporting product development initiatives. This position is within the pharmaceutical industry and requires proficiency in Atlassian Jira, pharmacy benefit management, requirements gathering, and mobile app development.<br><br>Responsibilities:<br><br>• Initiate research and gather insights on competitors or market to formulate effective product strategies.<br>• Analyze stakeholder feedback and customer responses to discern trends, patterns, and business requirements.<br>• Develop and implement plans in response to research outcomes and data insights in order to foster product growth.<br>• Collaborate with stakeholders to document and refine business requirements, which includes process documents, user flows, test cases, and key performance indicators.<br>• Translate high-level requirements into Jira and work in conjunction with senior product managers to refine them.<br>• Ensure that all requirements are in alignment with the objectives of the business and customer.<br>• Define and document comprehensive test cases for product launch.<br>• Identify, prioritize, and document defects during user acceptance testing.<br>• Develop and release FAQs and updates post product launch.<br>• Draft requirements for projects, incorporating user flows, key performance indicators, and stakeholder approvals.<br>• Develop product requirements for integration, inclusive of relevant key performance indicators and user flows.<br>• Document and execute exhaustive test cases for the integration process.Desktop Support TechnicianWe are offering a contract to permanent employment opportunity for a Desktop Support Technician in New York. This role is pivotal in our team, with responsibilities including hardware and software support within MAC and PC environments, managing customer inquiries, and aiding in the integration of AI tools with office products. <br><br>Responsibilities:<br><br>• Delivering exceptional customer service, ensuring the highest level of satisfaction by effectively communicating with users to comprehend issues, providing swift resolutions, and escalating when necessary.<br>• Overseeing extensive desktop support for MAC and PC users, promptly and efficiently addressing both hardware and software issues.<br>• Administering and resolving issues related to Office365 applications including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.<br>• Supporting Adobe Creative Cloud applications, addressing installation, authentication, and access issues.<br>• Utilizing SCCM and JAMF for software deployment and management, ensuring smooth and consistent application installations and updates.<br>• Managing inventory, including tracking and maintaining hardware CMDB and software assets and desktop refresh using corporate ITAM tool as well JAMF, SCCM, PowerBI, and other tools.<br>• Assisting with end user issues and support of AI tools with office products, ensuring seamless operation and user productivity.<br>• Maintaining accurate and up-to-date documentation of technical procedures, troubleshooting steps, and system configurations.<br>• Configuring and troubleshooting email clients such as Microsoft Outlook.<br>• Configuring, deploying, and supporting mobile devices such as Android and iPhones.<br>• Collaborating effectively with other teams and management towards shared goals for responsive, effective information feedback, escalation, and end user issue resolution.