39 results for Desktop Support Analyst in Woodbridge Nj

Desktop Support Analyst We are seeking a Desktop Support Analyst in the manufacturing industry, based in Neptune City, New Jersey. As a Desktop Support Analyst, you will provide exceptional technical support, including software installation, systems software troubleshooting, and network problems resolution. Additionally, you will play a crucial role in customer service, ensuring that all interactions are detail-oriented and customer-focused. Responsibilities: • Offer both local and remote technical support, addressing issues such as password resets, account unlocks, and hardware installations • Handle software application installation, deployment, and configuration tasks for computers, mobile devices, and printers • Manage local computer inventory and maintain secure hardware storage • Provide comprehensive support via walkup, phone, and email • Troubleshoot and resolve issues related to hardware, mobile devices, telecom, systems software, and networks • Deliver technical support for video conferencing tools, WebEx, Teams, Wi-Fi, and Boardroom VIP onsite meeting tech support • Maintain and escalate issues related to Network Printer, Copier, and Security Camera systems to the appropriate vendors • Work on incident management, including monitoring, tracking, and communication throughout the lifecycle of an incident or service request • Ensure compliance with Incident Management processes by reviewing tickets for accuracy and completeness • Lead and/or participate in IT projects aimed at enhancing the quality and efficiency of Service Delivery across the IT technical teams • Serve as the local IT support for other CIS teams (Network Operations, System Operations, etc.) and coordinate customer and support issues to ensure timely distribution of knowledge, productivity, and positive impact on customer satisfaction • Acquire and maintain knowledge of current support policies and methods of support delivery in order to provide technically accurate solutions to customers • Travel to other New Jersey sites for on-site support as required.

Desktop Support Analyst Position Overview:You will be the primary point of contact for IT support, assisting in the management and maintenance of hardware, software, network systems, and security protocols. This role requires a proactive approach to problem-solving, the ability to manage multiple priorities, and a strong understanding of Windows operating systems and business applications typically used in accounting firms. Provide first- and second-level technical support for all Windows-based systems, including desktops, laptops, and peripherals.Troubleshoot and resolve software, hardware, and network issues across various devices and platforms.Install, configure, and maintain accounting-related applications (e.g., QuickBooks, Microsoft Excel, and other financial software).Support the firm’s internal IT infrastructure, including file servers, email systems, and security protocols.Assist in the management of Active Directory (AD), user accounts, group policies, and permissions.Perform routine system updates and patch management for all Windows systems and related software.Ensure the security and integrity of the firm's systems through regular backups, antivirus updates, and proactive security monitoring.Respond promptly to service desk tickets, providing timely and accurate updates to users.Provide support for cloud-based applications and virtual environments used by accounting staff.Maintain accurate records of system configurations, asset inventory, and IT-related issues.Work with vendors to coordinate hardware/software upgrades and repairs.Collaborate with other IT staff to ensure smooth IT operations and assist with long-term technology strategy.Assist with the onboarding and offboarding of staff, ensuring proper setup of workstations and network access.Participate in the implementation of IT projects, such as system upgrades and migrations. Skills & Qualifications:Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).Proven experience in IT support or system administration, preferably within an accounting or financial services firm.Strong proficiency with Microsoft Windows operating systems (Windows 10, Windows Server 2016/2019) and Microsoft Office Suite.Experience with network configuration and troubleshooting (TCP/IP, DNS, DHCP, VPNs, firewalls, etc.).Familiarity with Active Directory, Group Policy, and user account management.Knowledge of accounting software and applications (QuickBooks, Sage, etc.) is a plus.Experience with Microsoft Exchange, Office 365, and cloud-based solutions.Strong problem-solving skills and the ability to troubleshoot and resolve issues efficiently.Excellent communication skills, with the ability to explain technical concepts to non-technical staff.

Desktop Support Analyst We are in the travel agency industry, located in Morristown, New Jersey, and currently seeking a dedicated Desktop Support Analyst. This role is crucial to our IT department, forming a key link between business users, IT, and our key IT service providers. This position offers a short-term contract employment opportunity. Responsibilities: • Provide initial technical support on user IT issues to ensure smooth operations. • Efficiently manage the support queue in our Call Management System (Service Now). • Act as a liaison with IT technical support Service Providers to maintain streamlined communication. • Support IT counterparts and end-users to maximize system utility and user experience. • Assist users with desktop-related queries to mitigate any technology-related obstacles. • Efficiently manage the Incident/Request queues in Service Now to ensure timely resolution. • Triage queues and assign calls to Service Providers where appropriate to ensure efficient problem-solving. • Provide a contact point for Service Providers to facilitate seamless communication. • Administer user accounts to ensure secure and efficient access to necessary systems. • Set up and configure mobile devices, providing remote support for Outside Sales team when required. • Participate in projects, possibly managing small projects, to support the overall IT objectives.

Desktop Support Analyst We are offering a short term contract employment opportunity in the Legal industry, based in BRONX, New York, 10451-4142, United States. The role of a Desktop Support Analyst is available where the candidate will be tasked with various responsibilities including tackling technical issues and maintaining a well-organized system. Responsibilities: • Troubleshooting and resolving technical issues related to Windows XP • Administering and maintaining user accounts using Active Directory • Offering prompt and effective solutions to user queries • Ensuring the smooth operation of desktop computers and associated hardware • Regularly updating system and user documentation • Collaborating with team members to ensure efficient operation of the workplace's IT environment • Providing technical support and guidance to users • Monitoring system performance and implementing improvements when necessary • Ensuring all IT equipment complies with industry standards • Keeping up to date with advancements and best practices in IT administration and system security.

Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. Responsibilities• Provide comprehensive Level 1 and 2 desktop and software support to staff• Manage user and asset tasks effectively• Monitor work emails even after office hours to respond to any emergencies promptly• Participate actively in global IT projects to ensure seamless execution• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution• Maintain detailed documentation of all procedures and infrastructure• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks• Provide support via e-mail, phone, and in-person, escalating issues when necessary.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst based in New York. This role is an integral part of our IT team, where you will be tasked with providing technical assistance, managing hardware inventory, and participating in special projects as required. This role is essential in ensuring smooth IT operations within our organization. Responsibilities: • Efficiently handle IT support tickets through our Service Desk ticketing system and ensure they are addressed in a timely manner. • Prepare and deploy computers and phones for internal moves, along with maintaining video conference rooms. • Modify local and remote workstation configurations, utilities, and software default settings as needed. • Proactively monitor and manage hardware inventory and e-waste disposal. • Provide swift and effective IT support to resolve issues and minimize downtime. • Document procedures and solutions for client-based issues. • Participate in special projects as needed to support the wider IT team. • Use your skills in Directory Services and Windows 10 to troubleshoot and resolve issues.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Senior Desktop Support Analyst located in STAMFORD, Connecticut. As a Senior Desktop Support Analyst, you will be tasked with various responsibilities including managing hardware and software issues, user administration, troubleshooting network problems, and more. Responsibilities:• Administer user accounts, licensing, and email in Office 365 and Entra ID.• Handle installation and user administration for common workplace applications such as Office 365, Adobe, NetSuite, Salesforce, and others.• Address hardware issues, coordinating with vendors for warranty repairs when necessary.• Provide support for conference room equipment, including TVs, speakerphones, and specialized video conference equipment for Teams and Zoom-based meetings.• Handle the provisioning and troubleshooting of VOIP and cellular phones for users, interfacing with vendors as needed.• Manage onsite physical inventory of computer equipment and accessories.• Serve as the onsite champion for good cybersecurity practices, leading by example and collaborating with additional IT security staff and partners as needed.• Assist with basic network and connectivity troubleshooting.• Respond to support requests via emails, phone calls and instant messages.• Ensure new employees have all necessary IT equipment and access for a successful first day.

IT Support We are looking to bring on board a detail-oriented IT Support individual. The role involves working in the industry, located in Princeton, New Jersey, United States. The role offers a contract to permanent employment opportunity. Responsibilities:• Efficiently handle all workflow entering the IT Support Team using FreshService• Balance work requests from both in-house and remote personnel• Supervise team tickets to ensure adherence to support procedures• Guarantee timely and efficient response from the Technical Support Analyst team to user requests, in line with Corporate Systems and Websites SLAs• Provide periodic reports on performance against SLAs• Take the lead on projects implementing IT Best Practices/Policies• Coordinate multiple, concurrent projects ensuring completion within the defined scope and timelines• Identify and manage risks, reporting and escalating them timely• Utilize strong analytical ability to diagnose and troubleshoot hardware/software problems• Provide technical leadership and consultation to team members for resolving challenging problems• Maintain a high focus on providing excellent customer service.

IT Support Analyst We are providing an exciting opportunity in the IT industry based in New York. We are seeking an IT Support Analyst to join our team in a dynamic and fast-paced workplace. The IT Support Analyst will be responsible for a broad range of tasks including processing end-user requests, providing technical support, maintaining IT systems, and coordinating with vendors. Responsibilities: • Accurately answering, evaluating, and prioritizing incoming requests for assistance from end users via telephone, voicemail, email, in-person, and service desk system. • Troubleshooting and resolving issues related to standard enterprise software applications, custom web applications, desktop hardware, and network edge infrastructure components. • Assisting with the technical support for the organization, diagnosing technical problems, researching, identifying and documenting appropriate solutions. • Providing support for LAN and WIFI devices, analyzing, troubleshooting, evaluating, and resolving computer network problems. • Performing file backups on the network and participating in scheduled maintenance windows. • Tracking all support issues and calls within the Support management system, maintaining contact and following up with employees to ensure quality level of support. • Creating, maintaining, and coordinating user account information and passwords for various IT systems. • Assisting with the setup of new user accounts/email in a Microsoft Windows Active Directory/Office 365 environment. • Providing support and assistance for the relocation, installation, and setup of computers, end-user unified communications systems, mobile devices and various peripheral equipment. • Coordinating with various vendors to maintain a working environment.

IT Support Analyst We are recruiting for an IT Support Analyst in New York, New York, 10106-0001, United States. The individual stepping into this role will be tasked with handling a wide range of IT-related duties, including the provision of technical support to end-users, infrastructure maintenance, and support case management. Responsibilities: • Deliver technical assistance to end users within the organization, diagnosing and resolving technical issues in a timely and efficient manner • Manage and maintain user account information and passwords across various IT systems, including setup of new user accounts/email in a Microsoft Windows Active Directory/Office 365 environment • Provide support for LAN and WIFI devices, including analysis, troubleshooting, and resolution of network problems • Monitor and maintain all support issues and calls within the Support management system, ensuring quality level of support and adherence to organization's technology use policies • Assist in the setup and relocation of computers, unified communications systems, Teams telephones, Mobile Devices, and various peripheral equipment • Support the testing, provision, and reimagining of new and reallocated computers, laptops, and other equipment as directed • Coordinate with various vendors to ensure a functional and efficient working environment • Provide technical support for standard enterprise software applications, custom web applications, and desktop hardware • Be available to support after hours and weekend events as needed, including local travel and ability to respond at short notice.

Help Desk Analyst I Excellent communication skills, both written and verbal. Strong understanding of standard computer hardware, software, and networking concepts. Strong problem-solving skills and the ability to troubleshoot technical issues effectively. Customer-focused with a positive attitude and a willingness to learn. Ability to work both independently and as part of a team. Experience with some or all of the following a plus: Microsoft O365 admin, Active Directory, Teams, Office Suite, and Power Shell scripting Network Admin experience a plus 2-5 years of IT Support/Technology Experience

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I in New York, New York, United States, within the IT industry. As a Help Desk Analyst I, your primary role will involve solving technical issues, assisting users, and ensuring the smooth operation of our workstations. Responsibilities: • Provide technical assistance and support to users, resolving issues and ensuring their satisfaction. • Troubleshoot and solve problems related to Microsoft Windows and other operating systems. • Collaborate with team members to maintain and improve workstation performance. • Monitor and manage help desk inquiries, providing prompt responses. • Regularly update customer records and ensure their accuracy. • Utilize your knowledge of PC Desktops - Workstations to improve user experience. • Take appropriate action to maintain the security and functionality of customer accounts. • Continuously monitor customer credit applications and process them as required. • Ensure the accuracy and efficiency of customer credit records. • Handle customer inquiries professionally and effectively.

IT Field Support Technician We are offering a contract to permanent employment opportunity for an IT Field Support Technician in Woodbridge, New Jersey. As an IT Field Support Technician, you will provide technical assistance at multiple locations, manage hardware and software issues, and ensure the efficient operation of IT systems. Responsibilities: • Assist in troubleshooting and resolving issues related to hardware, software, and network systems at various locations. • Oversee regular system maintenance, as well as the installation and updating of software. • Handle problems related to desktops, laptops, and mobile devices, diagnosing and resolving hardware and software issues. • Assist with the setup, configuration, and troubleshooting of networks. • Ensure the correct installation and configuration of printers, scanners, and other peripherals. • Keep accurate documentation of all service requests, their resolutions, and inventory management. • Address all customer requests professionally and promptly. • Work in collaboration with other IT team members to resolve complex issues when needed.

Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I in LONG ISLAND CITY, New York. This role is in the IT industry, where you will play a key role in assisting users with connectivity issues, maintaining active directory and exchange, and handling VoIP related tasks. Responsibilities: • Handle a high volume of calls from users and escalate them as necessary • Assist end users with connectivity issues to ensure a smooth workflow • Maintain the active directory and exchange, ensuring all information is up-to-date and accurate • Manage VoIP related tasks, ensuring optimal communication within the team • Install and configure network equipment as per the company's guidelines • Configure mobile devices for the end users, ensuring they are set up correctly for optimal usage • Monitor all user accounts and take appropriate action when necessary.

Help Desk Analyst We are searching for a proficient Help Desk Analyst to join our team in JENKINTOWN, Pennsylvania. As part of our team, you will be tasked with providing comprehensive tech support, primarily onsite, to end-users, handling workstation setups, and managing our Google Workspace. This role offers a short term contract employment opportunity. Responsibilities: • Offer hands-on tech support, addressing issues related to printers, touchscreens, peripherals, and more. • Administer and manage our Google Workspace, ensuring smooth operation and resolving any issues. • Handle workstation setups, ensuring all necessary hardware and software are installed and functioning correctly. • Utilize the Spiceworks ticketing system to manage and resolve tech support requests. • Provide support for Windows OS-based systems, which make up 90% of our systems, as well as a small number of Mac/Apple devices. • Display innovative problem-solving skills, including the ability to research solutions online when necessary. • Contribute to classroom support, ensuring all tech requirements for academic activities are met. • Maintain familiarity with Chrome for optimal support and troubleshooting. • Provide support for Ubiquity hardware and network management. • Maintain some level of familiarity with virtual servers for optimal support and troubleshooting.

Senior IT Support Engineer 1 We are in search of a Senior IT Support Engineer to join our thriving team. The role is based in New York, New York, and is pivotal in ensuring seamless IT operations. As a Senior IT Support Engineer, you will be responsible for providing technical support to executive-level users, managing cybersecurity tools, and maintaining network infrastructure. Responsibilities: • Provide end-user technical support, focusing on executive-level users• Manage and maintain macOS and Windows Desktop environments• Utilize Microsoft-related technologies such as Windows Server, Active Directory, Exchange, and Office 365• Implement and support network infrastructure including switches, firewalls, and ensure a good understanding of TCP/IP, DHCP, and DNS• Manage cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO, and MFA• Handle customer credit applications and maintain accurate customer credit records • Monitor customer accounts and take appropriate actions when necessary• Develop and maintain expertise in Cisco Meraki and ConnectWise• Utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments• Ensure experience in providing Managed Service Provider (MSP) services.

Business Analyst We’re seeking a Business Analyst who is motivated by variety, is seeking a challenging environment for professional growth, and is interested in supporting large information technology projects for one of our clients, who is one of the top 10 largest electric companies in the U.S., headquartered in Long Island. The Business Analyst will be working in the energy efficiency space providing technical application support for our utility client and will be required to coordinate system requirements with technical resources, project managers, and customers at various levels. Responsibilities will include analysis, change management, coordinating and tracking of information on high visibility and tightly scheduled large projects with customers and deadlines. The candidate will also be required to develop solutions that require depth of technical knowledge and understand through discussions with the technical team.Location: This is a remote position. Candidates in the NY/NJ area are preferred. If not local, must be willing to travel occasionally. Responsibilities:<ul><li>Coordinate day-to-day operation of energy efficiency programs, including tracking, forecasting, and updating customer information records, and resolving customer issues.</li></ul>· Assist in developing business cases, project plans, and estimates.· Lead business requirements gathering workshops and document business requirements.· Analyze current business processes and document process flows.· Work with business stakeholders in developing business process flows.· Utilize domain specific knowledge to work with business stakeholders to identify, specify and analyze business requirements and processes· Translate business requirements into technical specifications.· Research and develop emerging technologies, develop business cases and create pilot projects to test out new customer products and services prior to mass deployment.· Coordinate with different teams to improve productivity on tasks/projects

Clinical Systems Analyst We are in the market for a Clinical Systems Analyst to join our clients' team located in Newark, New Jersey. The Clinical Systems Analyst will play a pivotal role in managing our electronic medical record (EMR) operations. This role involves a wide range of responsibilities, including system development, customer support, and clinical and operational engagement with our staff. Responsibilities: • Lead the daily operations of our electronic medical record (EMR), ensuring its smooth function• Provide both Level 1 and Level 2 support, directly to end-users and through the vendor respectively• Engage with clinical and administrative teams to understand and document workflows and recommend improvements based on knowledge of existing and future software modules• Maintain up-to-date knowledge about enhancements to Core Solutions, the internally used EMR system, and recommend future product enhancements based on identified gaps• Plan, lead, and execute all upgrades, hotfixes, and integration efforts in collaboration with leaders and vendor support teams• Create training curriculums and lead training sessions in group and individual settings; develop a Super-User strategy to broaden end-user support and training• Define priorities, optimize tasks, and align them with the most urgent or impactful priorities• Build, test, and maintain end-user security permissions/roles, forms and documents, configurations, interfaces/interoperability with 3rd party systems• Develop processes for end-user support, acting as the primary conduit for all vendor-directed support needs• Build reports and provide regular metrics related to customer support, accomplishments, project progress reports, and other directives from leadership.

SAP PMR Functional Analyst Job Description:We are seeking an experienced SAP PMR - SD - MM Functional Analyst to join our team. This role requires a deep understanding of SAP modules, particularly Promotion Management for Retail (PMR), Sales and Distribution (SD), and Materials Management (MM). The ideal candidate will be responsible for implementing, configuring, and optimizing SAP solutions to support business processes and improve operational efficiency.Responsibilities:<ul><li>Collaborate with business stakeholders to gather and analyze requirements related to SAP PMR, SD, and MM.</li><li>Configure and customize SAP modules to align with business needs.</li><li>Provide support and troubleshooting for SAP-related issues.</li><li>Conduct system testing and support user training sessions.</li><li>Work closely with technical teams to develop and implement solutions.</li><li>Ensure data integrity, consistency, and security within SAP applications.</li><li>Document business processes, system configurations, and functional specifications.</li><li>Stay updated with SAP best practices and emerging technologies.</li></ul>

Logistics Analyst We are offering a contract to permanent employment opportunity for a Logistics Import Analyst in central Nassau County, NY. Responsibilities:<ul><li>Establish and maintain maximum and minimum consumables inventory levels</li><li>Coordinate with in-house sales team to promote accurate and timely processing of orders for customers</li><li>Provide assistance for maintaining logistics planning tasks</li><li>Scan orders into computer and track shipments across multiple channels</li><li>Approve time sheets associated with deliveries and pick-ups</li><li>Administer and maintain inventory control program systems</li><li>Support with maintenance of logistics policies, procedures, support plans and similar data.</li><li>Manage and monitor the performance of entire fleet, routing and scheduling planning</li></ul>

Senior Security Analyst Sr. Security Analyst:The Senior Security Analyst role is a vital position within our organization's cybersecurity team. This role is responsible for safeguarding our digital assets and ensuring the confidentiality, integrity, and availability of our information systems. The Senior Security Analyst will play a key role in identifying, analyzing, and responding to security incidents, as well as implementing security measures to prevent future incidents. The ideal candidate will possess a strong understanding of security principles, technologies, and best practices, as well as excellent analytical and problem-solving skills. This position requires a proactive and detail-oriented individual who can work independently and as part of a team. The Senior Security Analyst will collaborate with various departments to promote a security-aware culture and ensure compliance with security policies and standards. The successful candidate will have opportunities for professional growth and development and will contribute to the overall success of our organization's security program. Our security team is dedicated to remaining at the forefront of cutting-edge advancements and technologies to ensure maximum protection from modern security threats.Essential Functions Monitor, analyze, and respond to security incidents and alerts from EDR, ITDR, SIEM, and cloud security platforms.Configure and manage security solutions, including Zscaler, CrowdStrike, Defender, and Proofpoint.Support firewall and network security operations with Palo Alto and Cisco firewalls.Lead security investigations, conduct root cause analysis, and document incident response actions.Provide threat intelligence and recommend proactive security measures to mitigate risk.Implement and maintain cloud security controls in Azure and GCP.Optimize Zscaler cloud security solutions for web and network protection.Configure email security solutions (Proofpoint) to prevent phishing and email-based attacks.Administer MFA solution to enhance authentication security with tools such as Okta and Microsoft Authenticator.Ensure Active Directory (AD) and IAM policies align with best practices.Support identity governance, access reviews, and privileged access management (PAM).Implement data classification policies and enforce data protection controls.Conduct security assessments and ensure compliance with industry standards (PCI, NIST, CIS). Additional Functions Maintain and fine-tune security configurations across various security platforms.Identify security gaps and recommend security enhancements and process improvements.Develop playbooks and automation scripts to enhance security operations efficiency.Conduct vulnerability assessments and penetration testing to identify security weaknesses in systems and applications.Develop and implement security policies, procedures, and standards to ensure compliance with industry’s best practices and regulatory requirements.Investigate security breaches and other security incidents to determine the root cause and implement corrective actions.Provide security awareness training to employees to promote a security-conscious culture.Stay up-to-date on the latest security threats and vulnerabilities and recommend appropriate security measures.

Digital Transformation Analyst Position Responsibilities:<ol><li>Develop workflows, approval processes, and reports in ServiceNow.</li><li>Support and enhance the Enterprise Data Warehouse using Microsoft SQL Server, Azure Data Studio, and Microsoft Fabric.</li><li>Create business reports with Microsoft Power BI.</li><li>Build and optimize workflows with Jack Henry Enterprise Workflow.</li><li>Automate tasks using PowerShell, Python, and Nintex RPA.</li><li>Develop documentation and procedures for systems and workflows.</li><li>Analyze and trend Bank data for actionable insights.</li><li>Integrate and normalize new data into the Enterprise Data Warehouse.</li><li>Communicate effectively with technical and non-technical stakeholders.</li></ol>

Agile Delivery Lead We are offering an exciting contract to permanent employment opportunity in the financial services industry located in New York, United States. The role is for an Agile Delivery Lead who will be instrumental in leading scrum teams and collaborating with various stakeholders including the Data Management and Analytics Teams. Responsibilities • Leading scrum teams on mid to large initiatives independently, and interacting with high-level partners for product design and delivery. • Collaborating with the product owner, technical leads and quality assurance leads to ensure effective cross-project communication and risk management. • Partnering with Data Management and Analytics Teams to fill gaps in analysis and documentation, ensuring that technology solutions adhere to data quality requirements and meet partner reporting objectives. • Aligning with the Product Analyst and Product Manager to define and deliver the roadmap. • Conducting fit/gap analysis between current and future state technology to support acquisition programs and evaluate vendor solutions. • Developing data flow diagrams for integrations to reporting, finance and Billing applications to support the technical design and build processes. • Collaborating with solution integrators and external consultants on technology projects throughout the duration of an implementation. • Providing demonstrations of and documentation for new features in the system/software. • Actively participating in process improvement initiatives to enable operational efficiency. • Transitioning all new technology solutions to the Production Operations and Support Teams. • Providing mentorship to Associate / Analyst on career progression.

API and Data Integration Specialist We are providing an exciting opportunity for an API and Data Integration Specialist in Morristown, New Jersey, United States. As an API and Data Integration Specialist, you will be managing and optimizing the flow of data between various systems. You will play a key role in designing, developing, maintaining API integrations, and supporting our data strategy project. Responsibilities: • Manage and optimize the flow of data across various platforms such as Microsoft BI, Qlik, Softrip, Salesforce, Zendesk, and Google Analytics.• Design, develop, and maintain API integrations to ensure seamless data movement and accurate reporting.• Identify and implement ways to enhance existing system interfaces, focusing on improving accessibility for customers and partners.• Play a key role in supporting our data strategy project, which includes migrating from Qlik BI to Microsoft BI, integrating new data sources, and enhancing overall reporting capabilities.• Collaborate with cross-functional teams to identify integration needs and troubleshoot any issues in data flow or connectivity.• Adhere to best practices for data integration, ensuring compliance with security and data governance standards.• Monitor and optimize the performance of data integrations for scalability and efficiency.• Develop algorithms to transform raw data into actionable information.• Build, test, and maintain database pipeline architectures.• Collaborate with management to understand company objectives and align data integration strategies accordingly.• Develop new data validation methods and data analysis tools in compliance with data governance and security policies.• Create documentation and provide technical support for integration solutions.• Stay updated on new technologies and tools to improve integration processes and data handling