We are looking for an experienced Customer Success Manager to oversee the successful integration and use of our AI-powered delivery platform. In this role, you will guide customers through onboarding, implementation, and optimization processes while acting as a trusted advisor to ensure they achieve measurable business outcomes. You will collaborate closely with cross-functional teams to enhance workflows, address challenges, and drive customer satisfaction.<br><br>Responsibilities:<br>• Facilitate onboarding sessions to help customers configure the platform within their existing systems and workflows.<br>• Provide guidance on AI copilot setup and workflow optimization to ensure seamless implementation.<br>• Develop personalized rollout strategies tailored to each customer’s needs and team structures.<br>• Deliver training sessions to familiarize users with AI-driven tools, including automated requirements capture and real-time synchronization.<br>• Assist customers in integrating the platform with their internal systems and historical data sources.<br>• Build and nurture strong relationships with solution engineers, system integrators, and services teams focused on quality and detail.<br>• Advocate for customer feedback to influence product enhancements and roadmap development.<br>• Diagnose and resolve technical or process-related issues, collaborating with engineering teams as necessary.<br>• Monitor adoption metrics and recommend workflow improvements or new features to maximize customer success.<br>• Create detailed success plans, quarterly business reviews, and actionable insights to drive retention and account growth.
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
We are looking for a dedicated Customer Experience Specialist to join our team on a long-term contract basis in Elmwood Park, New Jersey. This role is pivotal in ensuring the smooth operation of customer-related processes while maintaining accurate data and delivering actionable insights. If you thrive in a collaborative environment and enjoy optimizing workflows, this position is an excellent opportunity to contribute to meaningful improvements.<br><br>Responsibilities:<br>• Ensure the accuracy and reliability of the organization's database by maintaining and updating system data.<br>• Assist the Client Experience team in managing the lifecycle of work orders, from initiation to completion.<br>• Collaborate with Field Team Leads to oversee post-service work orders and enhance the resolution process.<br>• Create, review, and analyze reports to identify trends in customer behavior, feedback, sales performance, and operational metrics.<br>• Utilize insights from data analysis to recommend and implement improvements to customer experience processes.<br>• Manage email correspondence professionally and promptly to address customer inquiries and internal communications.<br>• Oversee CRM entries to ensure data consistency and support customer relationship efforts.<br>• Perform administrative tasks to support the team’s daily operations and workflow.<br>• Leverage Microsoft Excel to organize data, create reports, and perform detailed analysis.
<p><strong>Accounts Receivable Specialist (Contract/Contract-to-Hire) – Retail | Westchester County, NY</strong></p><p>Are numbers your jam? Do you thrive in fast-paced environments and love keeping things organized behind the scenes? Join our dynamic retail team in Westchester County as an <strong>Accounts Receivable Specialist</strong> and make an immediate impact on our financial success!</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Take charge of billing and invoicing, ensuring our clients receive accurate statements every time.</li><li>Drive business-to-business collections—be the friendly yet persistent pro who keeps cash flowing smoothly.</li><li>Collaborate with sales and operations teams to resolve client questions and keep relationships strong.</li><li>Prepare and maintain detailed AR records, using whichever software suits you best (QuickBooks, Great Plains, Sage, Netsuite—if you’ve used it, we’re open to it!).</li><li>Assist with month-end close, reconciliations, and reporting.</li><li>Contribute ideas for continuous process improvement—your voice matters!</li></ul><p><br></p><p><br></p>
<p>We are looking for a success-driven, bilingual Sales & Customer Care Consultant to join our team in Bergen County, New Jersey, on a contract basis. In this role, you will be responsible for delivering outstanding service to our customers while contributing to the overall success of the department. If you thrive in a fast-paced environment and enjoy solving customer inquiries, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service by addressing inquiries professionally and efficiently.</p><p>• Proactively identify and resolve potential issues to ensure a seamless customer experience.</p><p>• Assist customers with a wide range of queries, including product information, returns, delivery, payments, and account registration.</p><p>• Achieve department goals by meeting individual targets related to sales, quality, and productivity.</p><p>• Collaborate with team members and other departments to enhance service delivery and share knowledge.</p><p>• Handle inbound and outbound calls, ensuring timely and accurate communication.</p><p>• Manage email correspondence and data entry tasks with attention to detail.</p><p>• Schedule appointments and process orders accurately using relevant systems and tools.</p>
<p>We are seeking a detail-oriented and proactive Collections / Accounts Receivable (AR) Specialist with at least three years of experience to join our team. In this role, you will manage the collection of outstanding invoices, ensure timely payment from clients, and maintain accurate accounts receivable records. The ideal candidate will possess excellent communication skills, a strong understanding of collections procedures, and the ability to work independently while meeting deadlines.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Proactively contact customers via phone, email, and written correspondence to collect outstanding payments in accordance with company policy.</li><li>Investigate and resolve billing discrepancies, disputes, and short payments to facilitate prompt payment.</li><li>Monitor aging reports and follow up on past due accounts to reduce delinquency rates.</li><li>Reconcile accounts receivable transactions and maintain accurate records in the accounting system.</li><li>Collaborate with the sales, customer service, and accounting teams to resolve payment and account issues.</li><li>Generate and distribute regular AR aging reports and collection status updates to management.</li><li>Process incoming payments, including applying payments to correct accounts and managing payment arrangements with clients when necessary.</li><li>Escalate unresolved accounts to management or initiate collection action as appropriate.</li><li>Assist with month-end close processes and audit requests related to accounts receivable.</li><li>Support process improvements to increase collection efficiency and reduce bad debt.</li></ul><p><br></p>
<p>Rapidly expanding New York City firm is currently seeking an Accounts Receivable / Collections Specialist to join their team. In this role, you will play a critical part in managing accounts receivable and ensuring timely payment collections while maintaining strong relationships with clients and internal stakeholders. This position offers an excellent opportunity to contribute to the financial health of the organization through effective communication and detailed documentation.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage the full accounts receivable process, including billing, reconciliations, and timely collection of outstanding payments.</li><li>Monitor aging reports, identify delinquent accounts, and initiate collection efforts through calls and correspondence.</li><li>Partner with internal teams to resolve discrepancies and maintain accurate account records.</li><li>Ensure compliance with company policies and procedures, as well as applicable laws and regulations.</li><li>Provide exceptional customer service to clients while handling inquiries or disputes related to billing or collections.</li><li>Prepare regular reports on collections activity, outstanding balances, and accounts receivable performance to management.</li><li>Support process improvements to optimize AR functions and enhance efficiency.</li></ul>
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Fairfield, New Jersey. In this role, you will play an integral part in ensuring customer satisfaction by managing orders, addressing client needs, and collaborating with internal teams to drive program success. This is a fast-paced position that requires exceptional communication and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Manage orders and inventory using Microsoft Dynamics GP, ensuring accuracy and efficiency.</p><p>• Handle product returns, warranty claims, and other customer-related issues with professionalism.</p><p>• Generate and maintain detailed reports for sales teams and clients, providing valuable insights.</p><p>• Monitor and update data related to backorders, shipments, and cancellation rates to maintain client satisfaction.</p><p>• Collaborate closely with various departments to ensure seamless execution of programs and customer initiatives.</p>
<p>We are looking for a skilled Product Manager to join our team. In this role, you will drive product innovation and development to ensure competitiveness in the banking industry. You will oversee the lifecycle of various products while aligning strategies with customer needs and industry trends.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement annual product roadmaps to enhance market competitiveness and drive portfolio growth.</p><p>• Define and monitor program KPIs to measure success and guide strategic decisions.</p><p>• Create marketing campaigns and communication plans to support product launches and customer engagement.</p><p>• Manage the entire product lifecycle, including business case development, compliance, reporting, and change management.</p><p>• Conduct industry research to understand customer behavior, portfolio performance, and emerging trends.</p><p>• Share insights on market developments and regulatory changes with management to inform decision-making.</p><p>• Collaborate with cross-functional teams to ensure timely and effective execution of product strategies.</p><p>• Produce standard management reports to track progress and identify areas for improvement.</p><p>• Ensure all product strategies align with regulatory requirements and compliance standards.</p>
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Jackson, New Jersey. This is a long-term contract position offering an excellent opportunity to work in a dynamic environment while providing exceptional support to clients. Ideal candidates will thrive in multitasking and enjoy contributing to a positive organizational culture.<br><br>Responsibilities:<br>• Build and maintain strong relationships with clients, ensuring their needs are met effectively.<br>• Manage customer accounts, updating records and resolving inquiries promptly.<br>• Collaborate with colleagues to foster teamwork and support company goals.<br>• Demonstrate professionalism and empathy while addressing customer concerns.<br>• Maintain accurate and organized documentation of client interactions.<br>• Assist in promoting a positive work culture through active participation and engagement.<br>• Shadow colleagues during the onboarding process to gain a thorough understanding of responsibilities.<br>• Uphold business casual standards while representing the company.<br>• Handle time approvals and scheduling tasks efficiently.<br>• Support nursing home clients by addressing their unique pest management needs.
We are looking for a skilled Collections Specialist to join our team in Clifton, New Jersey, on a Contract to permanent basis. In this role, you will be responsible for managing overdue accounts and ensuring timely payments from customers to support the financial health of the organization. This position is ideal for someone who is detail oriented, with strong communication skills and experience in commercial collections.<br><br>Responsibilities:<br>• Contact customers to collect payments on outstanding balances and resolve account discrepancies.<br>• Investigate customer information using credit bureau data, background checks, loan documents, and databases to locate individuals.<br>• Communicate effectively with customers via phone calls and emails to negotiate payment arrangements.<br>• Monitor and update account records to reflect payment status and customer interactions.<br>• Collaborate with internal teams to address billing issues and ensure accurate account management.<br>• Utilize Microsoft Excel to track collections progress and analyze account data.<br>• Maintain compliance with company policies and legal regulations during the collections process.<br>• Prepare regular reports detailing collection activities and account recovery performance.<br>• Provide exceptional customer service while handling sensitive financial matters.<br>• Recommend strategies to improve collection processes and reduce overdue accounts.
<p>We are looking for a dedicated Customer Service team member to join our team in the Trevose, Pennsylvania area. This role is essential for ensuring seamless communication between customers and internal teams, while maintaining high standards of service. The ideal candidate will excel in building strong relationships, managing accounts, and addressing customer needs with precision and care.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate effective communication with customers to address inquiries and concerns promptly.</p><p>• Develop and maintain strong relationships with clients to ensure satisfaction and trust.</p><p>• Monitor customer accounts, managing processes from order placement to invoicing.</p><p>• Investigate and resolve customer concerns efficiently, keeping management informed of potential challenges.</p><p>• Collaborate with the team to align customer goals with company objectives and capabilities.</p><p>• Assist with new product development initiatives in coordination with the Project Manager.</p><p>• Provide accurate updates on order and billing statuses during weekly sales meetings.</p><p>• Utilize internal systems to execute job-related tasks, including tracking artwork and managing packaging records.</p><p>• Follow up on emails and other communications in a timely manner to ensure smooth operations.</p><p>• Ensure all procedures and quality standards are consistently met.</p>
<p>We are looking for a detail-oriented and meticulous Office Manager/Administrative Assistant to join our client's team in the Horsham Area, Pennsylvania. In this on-site role, you will be the first point of contact for guests, clients, and staff while ensuring smooth administrative operations within the office. The ideal candidate will bring excellent organizational skills, a proactive attitude, and the ability to multitask in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Welcome visitors, clients, and staff with a courteous and friendly demeanor.</p><p>• Manage incoming phone calls, direct inquiries, and oversee company correspondence effectively.</p><p>• Coordinate appointments, meeting schedules, and assist with calendar management.</p><p>• Ensure common office areas are organized, clean, and well-stocked.</p><p>• Provide administrative support across departments, including data entry, document preparation, and filing.</p><p>• Oversee procurement of office supplies and coordinate vendor services as needed.</p><p>• Facilitate internal communications by distributing memos, updates, and announcements.</p><p>• Handle sensitive and confidential information with the utmost discretion.</p><p>• Identify and implement improvements to office workflows and processes.</p><p>• Utilize Microsoft Office Suite and other platforms to support office management tasks.</p>
We are looking for a skilled Project Manager with expertise in shopper marketing and experiential projects to join our team in Farmingdale, New York. This role involves overseeing complex initiatives such as 3D designs, window displays, pop-ups, and experiential events tailored to high-end clientele. The ideal candidate will bring creativity, organization, and leadership to ensure successful project execution from start to finish.<br><br>Responsibilities:<br>• Manage end-to-end project lifecycle for experiential campaigns, including planning, execution, and delivery.<br>• Collaborate with designers and vendors to create visually impactful 3D displays and window installations.<br>• Coordinate with clients to understand their goals and translate them into innovative experiential marketing solutions.<br>• Supervise budgets, timelines, and resources to ensure projects are delivered on schedule and within financial constraints.<br>• Oversee production and installation processes to guarantee high-quality results.<br>• Build and maintain strong relationships with clients, ensuring satisfaction and repeat business.<br>• Lead cross-functional teams to ensure seamless communication and project alignment.<br>• Identify and resolve challenges proactively to maintain project momentum.<br>• Ensure compliance with brand guidelines and experiential marketing standards.<br>• Create detailed reports and presentations to summarize project outcomes and performance metrics.
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Harrison, New York. In this contract role, you will play a key part in maintaining exceptional customer satisfaction by assisting with inquiries, processing orders, and managing inbound calls. This position offers an excellent opportunity to showcase your communication skills and contribute to a dynamic work environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to inbound customer inquiries via phone or other communication channels.<br>• Process and manage customer orders efficiently, ensuring accuracy and timely completion.<br>• Collaborate with internal teams to resolve customer issues and provide updates as needed.<br>• Maintain detailed records of customer interactions and transactions in the system.<br>• Deliver exceptional service by addressing complaints and ensuring customer satisfaction.<br>• Follow established protocols and procedures to handle customer requests effectively.<br>• Monitor and report any recurring issues or trends to improve service quality.<br>• Educate customers on available products and services to meet their needs.<br>• Adhere to company policies and standards while interacting with clients.
We are looking for a detail-oriented Customer Service Representative to join our team in East Rutherford, New Jersey. In this Contract to permanent position, you will play a key role in delivering exceptional service to our clients while collaborating with internal and external stakeholders to ensure smooth operations. This role requires strong communication skills, a proactive mindset, and the ability to manage customer needs efficiently.<br><br>Responsibilities:<br>• Build and maintain strong relationships with customers to ensure satisfaction and loyalty.<br>• Prepare and provide accurate quotes to customers in a timely manner.<br>• Process orders by entering them into the system and confirming details with customers.<br>• Offer support to the Sales team by managing quotations, delivery updates, and order reports.<br>• Address customer inquiries regarding order status, shipments, and any backorder situations.<br>• Resolve operational issues related to deliveries, invoicing, and returns with a focus on customer satisfaction.<br>• Collaborate with supply chain, logistics, and sales departments to deliver top-notch customer service.<br>• Participate in daily shipping activities, including preparing shipping documents and maintaining accuracy.<br>• Conduct regular calls with customers to review service quality and address any concerns.
We are looking for a skilled Customer Service Representative to join our team in New York, New York. This is a Contract to permanent position within the dynamic Real Estate & Property industry. The role requires a detail-oriented individual with excellent communication skills and the ability to handle customer inquiries professionally and efficiently.<br><br>Responsibilities:<br>• Respond to inbound and outbound customer calls, ensuring a positive and helpful experience.<br>• Address customer inquiries via email correspondence in a timely and accurate manner.<br>• Perform data entry tasks to maintain and update customer records accurately.<br>• Utilize Microsoft Excel and Word to manage and organize information effectively.<br>• Schedule appointments and coordinate with customers and internal teams.<br>• Process order entries while maintaining a high level of attention to detail.<br>• Apply call center and customer service expertise to resolve issues promptly.<br>• Use Yardi software to assist with property management-related tasks, if applicable.<br>• Collaborate with other departments to ensure seamless customer support.
<p>Robert Half is seeking a detail-oriented and dependable detail oriented for a General Office Warehouse contract opportunity. </p><p><br></p><p> Responsibilities: Perform accurate data entry, document filing, and organization of business correspondence Support inventory tracking and maintain up-to-date records of stock and shipments Assist with order processing, shipping, and receiving functions Collaborate with team members to ensure timely and efficient workflow Uphold company policies and contribute to a safe and positive work environment</p>
<p>Robert Half is seeking a sharp Accounting Clerk to join their team in the Edison, NJ area. In this role, you will be responsible for accounts payable, accounts receivable, credits & debits. If you have a background in accounting and are looking to secure your next opportunity, please apply today!</p><p><br></p><p>Responsibilities:</p><p>• Accounts payable - matching and coding invoices</p><p>• Posting credits and debits </p><p>• Accounts receivable</p><p>• Matching purchase orders </p><p>• File and manage credit-related documentation to ensure records are easily accessible.</p><p>• Perform light customer account entries, including posting entries and updating statements.</p><p>• Utilize Excel for data entry and basic calculations related to debits and credits.</p><p>• Handle multitasking and interruptions efficiently while maintaining accuracy.</p><p>• Communicate effectively with internal teams and external suppliers to resolve discrepancies.</p>
<p>We are looking for a detail-oriented Account Administrator to join our client's team in New York, New York. In this role, you will play a pivotal part in managing inventory processes, supporting account-related tasks, and ensuring operational efficiency. This position is ideal for someone with a strong administrative background and a passion for organization.</p><p><br></p><p>Responsibilities:</p><p>• Oversee inventory tracking systems to ensure accurate asset management and reporting.</p><p>• Perform annual physical inventories and reconcile discrepancies to maintain accurate records.</p><p>• Manage account-related administrative tasks, including data entry and documentation.</p><p>• Collaborate with assembly line teams to ensure proper inventory allocation and usage.</p><p>• Coordinate with various departments to streamline inventory processes and improve efficiency.</p><p>• Generate detailed reports on inventory levels and account statuses for management review.</p><p>• Assist in the preparation and execution of annual inventory audits.</p><p>• Monitor asset inventory levels and recommend adjustments to prevent shortages or overstock.</p><p>• Provide administrative support to sales representatives and other team members as needed.</p><p><br></p><p>If this person is you, please apply to victoria.iacoviello@roberthalf</p>
<p>55,000 - 65,000</p><p><br></p><p>benefits include:</p><ul><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>401k</li></ul><p>Responsibilities: </p><ul><li>Set up meeting spaces and arrange lunches when needed</li><li>Welcome and assist visitors</li><li>Handle incoming calls, direct them appropriately, and relay messages</li><li>Manage the conference room schedule</li><li>Keep the office neat and presentable</li><li>Handle weekly grocery runs</li><li>Arrange repairs and coordinate maintenance vendors</li><li>Place weekly office supply orders</li></ul><p><br></p>
<p>About the Company</p><p>The organization is a full-service provider of <strong>Alternative Dispute Resolution (ADR)</strong> services, helping parties resolve legal disputes outside of traditional court litigation. ADR includes processes such as <strong>mediation and arbitration</strong>, which are generally faster, more private, and often less costly than going to court. </p><p><br></p><p>Job Summary</p><p>We are seeking a professional, personable, and organized <strong>Receptionist</strong> to join our team. As the first point of contact for clients and visitors, you will play a key role in creating a welcoming and efficient front office environment. The position involves answering phones, data entry, and general administrative support. This is an <strong>entry-level position</strong> with room for growth within the organization.</p><p>Ideal candidates are reliable, customer-focused, and able to multitask in a fast-paced setting.</p><p><br></p><p>Key Responsibilities</p><ul><li>Greet and assist clients and legal professionals in a professional and friendly manner</li><li>Answer and direct incoming calls promptly and courteously</li><li>Confirm hearings and conferences</li><li>Assist with administrative tasks, including supporting the scheduling team, scanning, and data entry</li><li>Provide occasional coverage at the Manhattan office</li></ul><p><br></p>
We are looking for an organized and personable Front Desk Coordinator to join our team in Flushing, New York. In this long-term contract position, you will play a pivotal role in creating a welcoming environment for visitors while ensuring efficient day-to-day operations at the front desk. This is an excellent opportunity to contribute to the success of a non-profit organization.<br><br>Responsibilities:<br>• Greet visitors and clients warmly, ensuring a positive first impression.<br>• Manage and operate a multi-line phone system to handle incoming calls efficiently.<br>• Direct inquiries and calls to the appropriate departments or personnel.<br>• Perform receptionist duties, including scheduling appointments and maintaining records.<br>• Provide concierge-level assistance to visitors, addressing their needs promptly.<br>• Maintain an organized and detail-oriented reception area.<br>• Facilitate communication between staff and external parties.<br>• Support administrative tasks as needed to ensure smooth operations.<br>• Monitor and manage incoming mail and deliveries.<br>• Uphold confidentiality and a high standard of conduct in all interactions.
We are looking for a detail-oriented Receptionist to join our team in Bronx, New York. In this long-term contract position, you will play a key role in ensuring the smooth operation of daily office tasks and providing exceptional administrative support. This role is perfect for someone who thrives in a fast-paced environment and is eager to contribute to the success of the workplace.<br><br>Responsibilities:<br>• Manage incoming and outgoing mail, ensuring timely distribution and handling.<br>• Coordinate office supply inventory, including unpacking deliveries and maintaining snack stock.<br>• Perform essential administrative tasks such as scanning, filing, copying, and faxing documents.<br>• Facilitate communication with IT support to resolve technical issues, including opening and tracking tickets.<br>• Update and maintain the employee calendar with organizational events and schedules.<br>• Handle lunch orders and catering arrangements as needed.<br>• Answer and manage a multi-line phone system, providing attentive and courteous assistance to callers.<br>• Ensure that deliveries are properly received and distributed across the office.<br>• Support the team with general office organization and task prioritization.<br>• Maintain a welcoming and efficient front desk environment for employees and visitors.
We are looking for a detail-oriented and approachable Receptionist to join our team on a contract basis in Brooklyn, New York. In this role, you will serve as the first point of contact, managing phone calls and ensuring smooth communication within the office. This position offers an excellent opportunity to showcase your organizational and interpersonal skills.<br><br>Responsibilities:<br>• Greet visitors and clients warmly, ensuring a positive first impression.<br>• Manage and operate a multi-line phone system efficiently, directing calls to the appropriate departments.<br>• Handle inbound calls promptly, answering questions and addressing concerns with courtesy.<br>• Maintain an organized reception area that reflects a welcoming environment.<br>• Provide administrative support to team members as needed.<br>• Monitor and sort incoming correspondence, including mail and emails.<br>• Assist in scheduling and coordinating appointments or meetings.<br>• Ensure all inquiries are handled with confidentiality and attention to detail.
