<p>We are seeking a Technical Support Specialist to join our team in the Software development industry. This position is based in the metro west area. As a Technical Support Specialist, you will be the initial point of contact for incoming phone calls and emails from clients, providing exceptional customer service with your excellent phone and teleconference skills. This role offers a contract to permanent employment opportunity.</p><p><br></p><p>Responsibilities: </p><p>• Provide on-demand software support to clients, answering queries and demonstrating software use</p><p>• Conduct software training sessions </p><p>• Carry out software quality assurance testing</p><p>• Troubleshoot internal software issues and liaise with managers and the development team</p><p>• Utilize your skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service</p><p>• Deliver customer service of the highest standard, handling incoming calls and emails from clients</p><p>• Process and resolve customer inquiries efficiently</p><p>• Monitor customer accounts and take appropriate action when necessary</p><p>• Maintain customer credit records with accuracy and attention to detail.</p>
We are looking for a skilled Real Time Specialist II to join our team in Providence, Rhode Island. In this hybrid role, you will work both from home and on-site, providing critical support to ensure operational efficiency and adherence to service level agreements. This is a long-term contract position offering the opportunity to collaborate with internal teams and external vendors to optimize workforce management within a dynamic environment.<br><br>Responsibilities:<br>• Monitor service queues and agent performance to ensure monthly service level goals are met, addressing real-time issues as needed.<br>• Track agent adherence, identifying and escalating uncaptured absences to the scheduling analyst.<br>• Identify and escalate performance concerns such as long call durations or absent agents to management staff.<br>• Collaborate with vendor managers and vendor support specialists to enhance the efficiency of outsourced operations.<br>• Provide recommendations for schedule adjustments based on observed trends and behaviors.<br>• Build strong relationships with operational supervisors, team leads, and agents to identify opportunities for improving efficiency and satisfaction.<br>• Communicate daily staffing forecasts and service level summaries to operations leadership, recommending adjustments as necessary.<br>• Analyze intraday data to adjust projections for call volumes, durations, and staffing needs using historical trends.<br>• Ensure clear and effective communication with internal customers, fostering strong working relationships.
<p>We are seeking a highly organized and detail-oriented <strong>Procurement/Product Specialist</strong> to join our team in <strong>Merrimack, NH</strong>. This role is key to supporting our Operations Support department and maintaining a high level of service across internal and external customers. The company offers <strong>fantastic benefits</strong> and boasts <strong>incredible employee tenure</strong>, making it a great long-term career opportunity.</p><p><br></p><p>The Procurement/Product Specialist is responsible for <strong>inventory planning across a large vendor base</strong>, supporting over <strong>1,200 SKUs</strong>, and determining which products to stock through ongoing market research, product evaluations, and internal collaboration.</p><p><br></p><ul><li>Maintain focus on both internal and external customer experience.</li><li>Facilitate Vendor Managed Inventory (VMI) programs with key vendors.</li><li>Order office supplies, clothing, elevator components, and spare parts.</li><li>Coordinate with the Operations Support Manager to procure all materials for field operations.</li><li>Manage and maintain a full safety inventory in coordination with the Director of Safety.</li><li>Analyze market trends and pricing for commonly purchased items to ensure cost efficiency.</li><li>Create and maintain vendor-specific SOPs with contact info, order forms, and ordering processes.</li><li>Monitor and adjust ERP-based min/max and reorder points for MRP purposes.</li><li>Track and manage open and aging purchase orders and backordered items.</li><li>Assist with preparation of large repair estimates.</li><li>Analyze supply chain data and translate findings into optimized inventory levels.</li><li>Support cycle counts and complete annual inventory for audits.</li><li>Communicate clearly with management to ensure accurate ordering.</li><li>Forecast purchasing needs using seasonal and historical data, including freight considerations.</li><li>Provide professional, timely responses to internal teams and vendors.</li><li>Complete special projects as assigned by management.</li><li>Build and maintain strong relationships with vendors.</li><li>Coordinate vendor meetings for Operations Support.</li><li>Process warranty claims with vendors and manufacturers for repair, replacement, or reimbursement.</li><li>Ensure warranty processes are followed by all SECO field and office personnel.</li><li>Maintain up-to-date vendor warranty procedure documentation.</li><li>Manage vendor return processes, including RMA/RGA coordination and shipping documents.</li></ul><p>This role is ideal for someone with strong analytical skills, excellent vendor relationship management, and a proactive mindset. If you're driven by operational excellence and ready to make a lasting impact, we’d love to hear from you.</p>
Qualifications: <br><br>Bachelor’s degree required<br>Must be a U.S. citizen or permanent resident. <br>Must be self-motivated and a self-starter.<br>2+ years of experience in an information technology role or related discipline required<br>2+ years of experience in a support or service role, actively interacting with customers on a regular basis required<br>2+ years of experience with maintenance and repair of computer hardware required<br>1+ year of project management experience required <br>Microsoft Active Directory applications experience required <br>Business software applications, including Microsoft Office Suite experience required <br>IT Service Management ticketing tool such as ServiceNow, preferred<br>Manufacturing environment, preferred<br>ITIL Foundation, strongly preferred<br>Microsoft Certified Professional, preferred<br>Microsoft Certified Solutions Expert, preferred<br>CompTIA A+, preferred<br> <br><br>Skills: <br><br>Strong customer service orientation<br>Proficiency in English language, including speaking, reading, and writing<br>Ability to apply innovative thinking toward problem resolution<br>Ability to handle sensitive information in a confidential manner<br>Strong written and verbal communication <br>Detail-oriented with excellent organizational and time management <br>Ability to work in a fast-paced environment and manage multiple priorities<br>Willingness to learn and take initiative<br>Self-starter with the ability to work independently, collaboratively, and in a team environment
<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
<p>We have an immediate need for an Accounting Manager level finance professional to join a best-in-class consulting firm. The Accounting Manager / Accounting Consultant will provide industry expertise to a wide ranging client base within the manufacturing, construction and services industries. </p><p>The ideal candidate will have 7+ years of corporate accounting experience with exposure to the General Ledger, AP, AR, Payroll, Audit and Payroll functions. Experience with Cost Accounting or WIP reporting is strongly desired, but not mandatory. The Accounting Manager / Accounting Consultant will partner with senior management in multiple client locations in a very hands-on capacity. </p><p>The Accounting Consultant should have prior experience with the monthly close process, cost accounting, inventory reporting, P& L generation, KPI reporting and all levels of the budgeting process.</p><p>An accounting degree is needed at minimum with strong desire for a CPA. </p><p>This is a client facing position and will require a strong communication skillset.</p><p>Large corporate experience is ideal, in addition to large ERP systems such as SAP, NetSuite, Oracle and Sage. ERP implementation experience is a plus. </p><p><br></p><p>For immediate consideration, Accounting Manager / Accounting Consultants can reach out directly to Robert LePage at 508-205-2123.</p><p>Responsibilities:</p><p>• Supervise and manage a team of five accounting specialists, including permanent billers, a senior accountant, and part-time accounts payable and receivable clerks.</p><p>• Oversee and execute month-end, quarter-end, and year-end closing processes to ensure timely and accurate financial reporting.</p><p>• Prepare financial statements and support audit processes, ensuring compliance with organizational and regulatory standards.</p><p>• Develop, monitor, and analyze budgets, forecasts, and variance reports to guide financial decision-making.</p><p>• Utilize advanced Excel skills to manage and analyze complex financial data.</p><p>• Implement and maintain accounting entries while ensuring accuracy and adherence to company policies.</p><p>• Manage asset and equipment inventory, ensuring accurate tracking and reporting.</p><p>• Collaborate with leadership to provide insights and recommendations on financial operations and strategies.</p><p>• Ensure the proper operation and tracking of manufacturing equipment within the financial framework.</p>
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
<p>Job Title: Payroll Specialist</p><p><br></p><p>Job Summary:</p><p>We are seeking a skilled and detail-oriented Payroll Specialist with multistate payroll experience to join our team. This role is critical in ensuring employees across multiple states are paid accurately and on time in compliance with state and federal regulations. The ideal candidate will possess strong expertise in state-specific tax laws, payroll compliance, and multistate payroll processing. If you are a problem solver with exceptional attention to detail and a passion for providing excellent service, this opportunity may be a great fit for you!</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Payroll Processing: Process and administer end-to-end payroll for employees in multiple states, ensuring accuracy, compliance, and timeliness in every pay cycle.</p><p>Tax Compliance: Manage state-specific tax filings, unemployment insurance requirements, garnishments, and other deductions while staying current with regulatory changes across all applicable jurisdictions.</p><p>Data Management: Maintain employee records in payroll systems, ensuring accuracy for hires, terminations, promotions, and other employee status changes.</p><p>Auditing & Reporting: Conduct regular audits on payroll data to ensure compliance with internal standards and legal mandates. Prepare and distribute payroll reports and metrics as required.</p><p>Multistate Expertise: Act as the go-to resource for payroll-related matters across various states, providing guidance on compliance and system configurations specific to each state.</p><p>Customer Support: Address employee inquiries related to payroll, tax forms, deductions, and discrepancies promptly and professionally.</p><p>Vendor Coordination: Work with third-party payroll providers, tax agencies, benefits vendors, and other partners to ensure smooth payroll operations.</p><p>Process Improvement: Identify opportunities for improving payroll processes and work with the team to implement best practices for efficiency and accuracy.</p><p><br></p><p>Qualifications:</p><p><br></p><p>Experience: Minimum of 3–5 years in payroll processing, with significant experience handling multistate payroll.</p><p><br></p><p>Knowledge: Strong understanding of federal and state payroll tax laws, wage and hour laws, unemployment insurance, and garnishment processing.</p><p><br></p><p>Skills: Exceptional attention to detail, problem-solving skills, and ability to manage deadlines in a fast-paced environment.</p><p><br></p><p>Communication: Excellent written and verbal communication skills, with the ability to clearly explain payroll-related matters to employees and stakeholders.</p><p><br></p><p>If interested and qualified please apply to this listing or email your resume to jeremy.tranfaglia@roberthalf</p>
<p>We are looking for an experienced Senior Tax Manager to join our team in Hopkinton, Massachusetts. In this role, you will lead a talented group while providing expert guidance on tax matters for a diverse range of clients. This is an excellent opportunity to leverage your expertise in tax compliance, returns, planning, and research to deliver outstanding service and contribute to the growth of our practice.</p><p><br></p><p>For immediate consideration, please contact Mylinda Harrison at 508-205-2130.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage a team of accountants and managers to ensure accurate and efficient delivery of client services.</p><p>• Conduct comprehensive reviews of tax returns for C-Corporations, S-Corporations, partnerships, multi-state entities, and high-net-worth individuals.</p><p>• Supervise and direct team members, providing regular progress updates to senior leadership and partners.</p><p>• Coordinate proactive tax planning meetings with clients and ensure timely submission of tax filings.</p><p>• Apply a strong understanding of reporting requirements, including ASC 740 and other relevant standards.</p><p>• Perform in-depth tax research using tools such as Thomson Reuters Checkpoint and present findings to client management or boards.</p><p>• Build and maintain a reliable referral network to support business development efforts.</p><p>• Manage client relationships to deliver exceptional service and identify opportunities for additional engagement.</p>
We are looking for an experienced HR Specialist to join our team in Quincy, Massachusetts. This is a Contract to Placement position that offers the potential for long-term placement for the right candidate. The ideal candidate will excel in managing employee benefits, leave administration, and compliance tasks while ensuring smooth HR operations.<br><br>Responsibilities:<br>• Administer leave programs, including Massachusetts-specific leave policies, ensuring compliance with state regulations.<br>• Manage employee benefit enrollment processes and address any inquiries or issues that arise.<br>• Oversee prior authorization procedures to ensure timely and accurate approvals.<br>• Facilitate onboarding processes related to new employee benefits, providing guidance and support.<br>• Utilize ADP Workforce Now to maintain accurate records and streamline HR workflows.<br>• Ensure compliance with HR policies and procedures through thorough documentation and communication.<br>• Collaborate with internal teams to enhance HR operations using CRM tools.<br>• Provide clear and detail-oriented communication to employees regarding HR matters, benefits, and leave policies.<br>• Maintain up-to-date knowledge of relevant laws and regulations impacting HR practices.
We are looking for a proactive Inventory Specialist to join our team in Johnston, Rhode Island. This is a long-term contract opportunity that requires strong organizational skills and an ability to manage day-to-day inventory operations effectively. The ideal candidate will bring prior experience in warehouse management, customer service, and inventory tracking.<br><br>Responsibilities:<br>• Oversee the implementation of onsite inventory processes to ensure smooth operations.<br>• Perform accounting tasks related to purchase orders (PO) and accounts payable (AP).<br>• Track inventory levels and shipments to maintain accurate records.<br>• Collaborate with team members to address customer inquiries and provide exceptional service.<br>• Utilize Oracle systems to manage inventory and streamline processes.<br>• Generate reports and charts to monitor inventory trends and performance.<br>• Handle clerical duties such as documentation and data entry to support inventory operations.<br>• Ensure compliance with company policies and procedures during inventory management.<br>• Leverage ERP systems to optimize inventory workflows and resolve issues.
<p>We are in search of a skilled Credentialing Specialist to join our team in Southborough , Massachusetts. The successful candidate will play a critical role in the precise processing of credentialing applications and rosters with funders, insurance firms, other payers, and regulatory bodies. This role is pivotal in ensuring that the organization is appropriately reimbursed for the services rendered by its clinical staff.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Collect, review, and validate credentials for healthcare providers, including licenses, certifications, and education.</p><p>• Maintain and update credentialing databases and files for all healthcare providers, ensuring all required documents are current and complete.</p><p>• Adhere to all applicable laws, regulations, and industry standards (e.g., NCQA, CMS, etc.) associated with credentialing.</p><p>• Generate and maintain reports related to credentialing status and compliance and communicate any issues or discrepancies to management.</p><p>• Assist with the enrollment of providers and group facilities into insurance networks and maintain active status with payer organizations.</p><p>• Act as a liaison between healthcare providers, insurance companies, and internal departments to resolve credentialing issues or questions.</p><p>• Participate in internal and external audits of credentialing files, ensuring accurate and timely completion of necessary documentation.</p><p>• Stay informed of changes in regulatory requirements and best practices to ensure the credentialing process remains efficient and compliant.</p><p>• Uphold the dignity and respect of individuals we support and ensure they are treated in accordance with our Human Rights policies.</p><p>• Adhere to all principles related to the Advocates Way.</p><p>• Promote cultural diversity, inclusion, and equity.</p><p>• Perform all duties in accordance with the agency’s policies and procedures.</p><p><br></p><p>FOR immediate consideration please call me AND Leave a message if needed 508-205-2127 Eric Lebow </p>
<p>This job is 5 days a week onsite just north of Boston. You must live in MA or NH and be willing to work onsite 5x per week in order to be considered.</p><p><br></p><p><strong>Job Description: Senior API Developer (Cloud ERP Integration)</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking a highly skilled and experienced <strong>Senior API Developer</strong> to lead the integration of our cloud-based ERP systems via robust and scalable Restful APIs. This is a critical role within our organization where you will be the primary authority for all cloud integration and development efforts. As a Senior API Developer, you will play a pivotal role in ensuring seamless communication between diverse systems while leveraging your expertise to create innovative solutions that drive business continuity and efficiency.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>API Development and Integration:</strong> Design, develop, and maintain Restful APIs to enable seamless communication between various cloud-based ERP systems, ensuring high performance, scalability, and reliability.</li><li><strong>System Architecture and Design:</strong> Collaborate with stakeholders to assess business needs, define integration requirements, and design comprehensive API-driven solutions to meet those needs.</li><li><strong>Cloud Integration:</strong> Serve as the in-house expert in integrating diverse cloud platforms, leveraging APIs, web services, and data flows to streamline business operations.</li><li><strong>Data Management:</strong> Work extensively with JSON (JavaScript Object Notation) to structure, transmit, and interpret data between systems.</li><li><strong>Development and Scripting:</strong> Use programming languages such as Python (or equivalent experience in other languages) to customize API solutions and enhance system functionality.</li><li><strong>Documentation:</strong> Create and maintain detailed technical documentation for all APIs and system integrations, including use cases, workflows, and troubleshooting guidelines.</li><li><strong>Mentoring and Leadership:</strong> Lead and mentor junior developers, sharing best practices and fostering a culture of continuous learning within the development team.</li><li><strong>Problem-Solving & Quality Assurance:</strong> Investigate API-related issues, debug code, and implement solutions to resolve connectivity and performance challenges. Maintain a strong focus on quality assurance to deliver error-free integrations.</li><li><strong>Collaboration:</strong> Partner with IT teams, business analysts, and external vendors to understand workflows and assess how APIs can better support business requirements.</li></ul><p><br></p><p><br></p>
We are looking for a Senior Help Desk Analyst to join our team in Woburn, Massachusetts, and provide exceptional IT support to our organization. The ideal candidate will possess strong technical skills, leadership capabilities, and experience in managing IT projects. This role requires someone who is proactive, detail-oriented, and capable of working effectively in a dynamic environment.<br><br>Responsibilities:<br>• Provide advanced technical support across various platforms, including technologies from Cisco, Citrix, and Apple.<br>• Manage IT projects utilizing Agile methodologies and tools like Azure DevOps.<br>• Develop and document use cases, functional specifications, and technical requirements.<br>• Collaborate with cross-functional teams to analyze business needs and deliver effective IT solutions.<br>• Configure and maintain computer hardware, software, and mobile devices, ensuring optimal functionality.<br>• Facilitate system deployments and oversee configuration management processes.<br>• Utilize ServiceNow to streamline service requests and improve IT operations.<br>• Offer advisory and consultative services to address complex technical issues and improve operational efficiency.<br>• Train and mentor entry-level help desk staff, fostering skill development and knowledge sharing.<br>• Prepare reports and presentations using Office and Visio tools to support decision-making processes.
We are looking for a Senior Corporate Accountant to join a dynamic Corporate Finance Group within a global private investment firm based in Boston, Massachusetts. In this role, you will play a pivotal part in ensuring accurate financial reporting, maintaining compliance, and supporting various accounting functions across multiple entities and geographic regions.<br><br>Responsibilities:<br>• Prepare and review quarterly and annual financial statements to ensure compliance with regulatory standards.<br>• Conduct thorough account reconciliations during quarterly closings, ensuring accuracy and completeness.<br>• Record and reconcile monthly cash activity for corporate-managed bank accounts, improving processes as needed.<br>• Collaborate with international offices to manage deliverables such as financial reporting packages, statutory audits, and quarter-end processes.<br>• Reconcile inter-company accounts and prepare recurring expense schedules and invoices for international operations.<br>• Coordinate with consultants and compliance teams to produce financial reports for a regulatory-registered broker-dealer entity.<br>• Support FP& A and finance teams with specialized reporting requirements and ad hoc analysis.<br>• Assist in designing and maintaining internal controls, ensuring robust process documentation.<br>• Facilitate document requests for audits and compliance reviews, adhering to regulatory requirements.<br>• Engage in various ad hoc projects to support the evolving needs of the Corporate Finance Group.
We are looking for a skilled Corporate Financial Planning & Analysis expert to join a leading private investment firm in Boston, Massachusetts. In this role, you will contribute to the firm's strategic and operational planning by providing financial insights, supporting budget processes, and assisting in multi-year forecasting. This position offers an opportunity to collaborate with key teams and make a meaningful impact on financial decision-making.<br><br>Responsibilities:<br>• Develop and maintain comprehensive budgets, forecasts, and long-term financial plans to support strategic business goals.<br>• Analyze and monitor financial performance throughout the year, ensuring alignment with organizational objectives.<br>• Collaborate with compensation, corporate finance, and accounting teams to ensure accurate financial reporting and analysis.<br>• Prepare and adjust journal entries to reconcile tax basis profit and loss statements with management basis P& L statements.<br>• Assist in creating and refining multi-year strategic plans, taking into account both current and anticipated business changes.<br>• Support ad hoc financial projects and initiatives, providing detailed analysis and actionable recommendations.<br>• Contribute to the continuous improvement of financial planning processes and tools.<br>• Provide insights and analysis to senior leadership to inform data-driven decision-making.
