We are looking for a motivated and adaptable Network Engineer to join our team in Worcester, Massachusetts. This long-term contract position is ideal for individuals eager to advance their career from a Helpdesk role into Networking and Infrastructure. The role offers an excellent opportunity for growth, mentorship, and hands-on experience in a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Troubleshoot connectivity and advanced network issues on end-user devices, including laptops, tablets, and mobile phones.<br>• Replace and install network equipment, requiring the ability to lift up to 50 pounds and work in confined spaces when necessary.<br>• Collaborate effectively with team members and communicate clearly with users to address technical challenges.<br>• Provide proactive engagement and maintain an approachable demeanor while interacting with colleagues and clients.<br>• Handle helpdesk or general IT support tasks with attention to detail and efficiency.<br>• Utilize and manage Juniper and Aruba networking systems, ensuring optimal performance.<br>• Configure and maintain Cisco routers and switches for seamless network operations.<br>• Monitor and manage Palo Alto firewalls to ensure secure network connectivity.<br>• Implement and troubleshoot Border Gateway Protocol (BGP) configurations.<br>• Maintain and oversee Cisco ASA devices to support network security.
We are looking for an experienced ServiceNow Engineer to join our team in Amherst, Massachusetts. In this long-term contract role, you will play a pivotal part in maintaining, developing, and optimizing the ServiceNow platform to meet the evolving needs of our organization within the education sector. This position offers an excellent opportunity to apply your technical expertise, collaborate with stakeholders, and contribute to innovative solutions.<br><br>Responsibilities:<br>• Manage and administer all environments and modules within the ServiceNow platform to ensure smooth functionality.<br>• Develop, test, and implement enhancements to modules, reports, integrations, workflows, and user interfaces.<br>• Create and maintain thorough documentation for code, configurations, system changes, and workflows.<br>• Translate incoming requests and requirements into technical solutions aligned with IT architecture standards.<br>• Perform system maintenance tasks, including troubleshooting, data cleansing, monitoring, and resolving technical issues.<br>• Ensure proper access controls, permissions, and data confidentiality are maintained and monitored rigorously.<br>• Provide user support and assistance, addressing technical concerns and ensuring optimal system performance.<br>• Collaborate with cross-functional teams to integrate systems and services programmatically.<br>• Follow industry best practices for ServiceNow platform development and administration.<br>• Monitor platform performance and proactively identify areas for improvement or optimization.
