16 results for Desktop Support Analyst in Wilmington, DE

Desktop Support Analyst We are offering a long-term contract employment opportunity for a Desktop Support Analyst in Philadelphia, Pennsylvania. This role is crucial within our team, with the main function being to assist with a Windows 11 Migration. The Desktop Support Analyst will be responsible for tasks including assisting with computer breakdowns and installations, intake calls for IT issues, and providing hands-on assistance carrying equipment to various locations in the building. Responsibilities: • Oversee the migration to Windows 11 across the organization • Handle IT-related queries and issues via intake calls • Assist in the breakdown and installation of computer systems • Provide physical assistance in moving equipment around the premises • Apply skills in Android Development, Cisco Technologies, Citrix Technologies, and Computer Hardware • Utilize knowledge of Dell Technologies and Active Directory to maintain and troubleshoot systems • Manage and support Apple Devices within the organization • Implement Backup Technologies for data protection and recovery • Perform Configuration Management to ensure system stability and efficiency.

Help Desk Analyst We are in the process of expanding our team with the addition of a Help Desk Analyst. Situated in New Holland, Pennsylvania, the candidate will be immersed in a dynamic environment where they will serve as a pivotal point of contact for end-users who require technical assistance. The role involves offering high-quality support through various channels such as phone, email, or a ticketing system. Responsibilities: • Act as the first point of contact for end-users needing technical assistance • Resolve basic issues concerning computers, applications, systems, devices, access, and performance • Utilize the ticketing system for documenting, tracking, and resolving reported problems • Guide users on preventive measures and best practices to avoid similar issues in the future • Elevate unresolved issues to the appropriate support teams or levels for further assistance • Assist in software installations, upgrades, user profile setups, and resetting passwords • Ensure compliance with service level standards for response times and quality • Troubleshoot computer hardware, software, and network issues • Manage user administration, password resets, and technical troubleshooting • Offer clear and effective guidance to end-users through strong communication skills.

Help Desk Analyst II We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Wilmington, Delaware. This role involves a broad range of tasks, including technical support for end users, administration and support of Office 365, and troubleshooting and configuration of hardware. Your role will be essential in maintaining the smooth operation of our IT systems. Responsibilities: • Analyze and resolve technical issues, ensuring customer satisfaction • Administer and support Office 365, including user management and exchange management • Troubleshoot and configure hardware such as printers and laptops • Manage and troubleshoot technologies including Solarwinds, Kaseya RMM, and O365 • Support Windows 10 and 11, including basic to advanced troubleshooting • Provide mobile device support, including iOS troubleshooting and hardware troubleshooting • Manage Azure support, including files and VPN • Participate in client-facing activities with detail-oriented approach • Develop and implement sustainable and manageable solutions • Contribute to the helpdesk team, working both independently and collaboratively • Maintain a strong attention to detail and excellent organizational and problem-solving skills • Demonstrate a commitment to continuous personal and detail-oriented growth and lifelong learning • Execute and thrive in stressful situations.

Help Desk Technician I We are currently seeking a Help Desk Technician I to join our team. This role offers a contract to permanent employment opportunity within the tech industry. As a Help Desk Technician I, you will be the initial point of contact for technical support, providing excellent customer service while diagnosing and resolving hardware and software issues. Responsibilities:• Serve as the first contact for users seeking technical assistance over calls, emails, or tickets. • Troubleshoot basic hardware and software problems, including issues related to operating systems, applications, and network connectivity.• Document user issues accurately and track these issues using the help desk ticketing system.• Collaborate with team members to enhance support processes and improve customer satisfaction.• Stay abreast of new technologies and industry best practices to provide effective support.• Handle the escalation of complex technical issues to Level Two Support or other relevant teams as necessary.• Assist in the configuration, installation, and setup of computer systems and peripherals.• Maintain and update the asset inventory regularly.• Provide user training and support on various software applications and tools, including Office 365, TCP/IP, Active Directory, and Azure.• Contribute to a knowledge base of frequently asked questions and solutions.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in Wilmington, Delaware. In this role, you will be assisting with device support, managing accounts, and providing excellent customer service in the tech industry. This is an on-site position where you'll utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, and more. Responsibilities: • Provide efficient support for various devices including Android, Mac, and Apple Devices • Utilize Microsoft and Excel for account management and data processing • Handle account creation and removal in a timely and accurate manner • Apply knowledge of Cisco and Citrix Technologies to troubleshoot and resolve issues • Ensure proper configuration management and deployment of computer hardware • Use Active Directory for account management and access control • Assist with Windows 10 issues and provide necessary updates • Maintain accurate customer records and respond to customer inquiries promptly • Monitor customer accounts and take appropriate action when needed.

Mobile Device Support Analyst We are offering a long term contract employment opportunity for a Mobile Device Support Analyst in LYON STATION, Pennsylvania. In this role, you will be providing technical support and customer service for a variety of mobile devices and products, managing their deployment, configuration, and maintenance while adhering to company policies and security protocols. Responsibilities: • Offer timely troubleshooting and resolution for mobile devices, applications, and connectivity issues. • Handle the deployment, configuration, and upkeep of mobile devices, ensuring compliance with organizational policies and security measures. • Conduct informative sessions for employees regarding mobile technologies, security practices, and productivity-enhancing strategies. • Keep track of mobile device performance and usage, generating reports to pinpoint trends and areas requiring enhancement. • Collaborate with mobile service providers and device manufacturers to address problems and enhance service delivery. • Keep meticulous records of device inventories, support tickets, and technical documentation. • Contribute to the formulation and execution of mobile device policies and procedures to ensure security and compliance. • Oversee the inventory, billing, and records for all iOS devices. • Process incoming mobile requests and manage mobile activations. • Set up and configure new and loaner devices. • Liaise with mobile device vendors on various account maintenance tasks such as resolving billing and technical issues, as well as optimizing plans. • Uphold security and compliance concerning company information on company-owned mobile devices.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in the healthcare and social assistance industry, based in Philadelphia, Pennsylvania. This role involves primarily providing support to users across the health system, ranging from corporate users to hospital workers, as well as patient portal assistance. Responsibilities: • Assist users from various departments within the health system with their technical needs.• Provide over-the-phone support to ensure effective and timely resolution of issues.• Manage and resolve patient portal inquiries, such as password resets and navigation help.• Maintain a high level of customer service, embodying a "patient first" approach.• Utilize various software tools, including Microsoft Access and Active Directory, for effective problem-solving and user assistance.• Ensure accurate record-keeping and data management.• Balance work commitments effectively, ensuring no clashes with other schedules.• Engage in continuous learning and adaptation to new technologies and system updates.

Help Desk Analyst We are offering a long-term contract employment opportunity for a Help Desk Analyst in the healthcare, hospitals, and social assistance industry located in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for supporting users across the health system, managing patient portal issues, and ensuring a high level of customer service. Responsibilities: • Address user issues across all departments within the health system, including corporate and hospital departments. • Provide support to the patient portal, including password resets and navigation assistance. • Uphold the health system's "patient first" motto in all interactions and services. • Apply your customer service experience from diverse backgrounds to enhance user satisfaction. • Handle all communication over the phone, providing efficient and effective solutions to user inquiries. • Manage your schedule to ensure availability during required hours. • Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency. • Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience.

Windows 11 Deployment Technician We are in the process of integrating Windows 11 into our systems and are searching for a Windows 11 Deployment Technician to join our team. This role is based in Philadelphia, Pennsylvania and falls within the IT industry. We are offering a long-term contract employment opportunity, where the chosen candidate will be expected to provide hands-on assistance and resolve IT-related issues. Responsibilities: • Assist in the migration process to Windows 11. • Provide technical support during computer breakdowns and installations. • Efficiently manage incoming calls related to IT issues. • Contribute to the transportation of IT equipment to various locations within the premises. • Utilize a range of skills including Android Development, Cisco Technologies, and Citrix Technologies. • Engage in Computer Hardware management and work with Dell Technologies. • Handle tasks related to Active Directory and Apple Devices. • Work with Backup Technologies and Configuration Management.

Data Governance Analyst We are on the lookout for a dedicated Data Governance Analyst to become a part of our team. In this role, you'll be a crucial part of enhancing our data governance framework, driving data quality initiatives, and ensuring compliance with regulatory standards. You will also be collaborating with various domain teams as well as business and technical stakeholders. Responsibilities: • Collaborate with domain teams to set up and monitor data quality rules and controls. • Work closely with both business and technical teams to ensure alignment with established governance policies. • Take the lead on data governance initiatives for assigned data domains. • Assist in the selection and implementation of data governance tools to streamline our processes. • Develop and implement a data governance framework that aligns with our organization's goals and regulatory requirements. • Establish and maintain stringent policies, standards, and procedures to safeguard data integrity and security. • Identify and document the necessary data quality requirements, metrics, and thresholds. • Analyze and address data quality issues, including conducting root cause analysis and planning remediation. • Draw on your knowledge of BCBS 239 principles to ensure compliance with regulatory standards. • Develop workflows and dashboards to keep track of governance and data quality metrics. • Use your SQL skills to query databases, validate data, and support data quality assessments and lineage tracing. • Work with technical teams to implement lineage tracking and data traceability across our systems. • Conduct training sessions to increase stakeholder awareness of data governance principles.

Business Analyst IV (Contractor) We are in search of a dedicated Business Analyst IV (Contractor) to join our team based in Philadelphia, Pennsylvania. As a Business Analyst IV (Contractor), your primary role will be to create and manage documentation for various project stages, design processes, and define business requirements. You will be working on both single and multiple projects, creating new processes for product launches, and supporting ongoing roadmap items. Resource will be responsible to document artifacts that will be used for various stages of a project's life-cycle. Documentation supporting process design and business requirements will be a large portion of the role. Effort may be within a single project or across multiple projects. Create new process for new product launch and support in flight road map items Voice Products. Partner with product owners to identify document business and system requirements and processes for new product launches.- Serve as product process and system Subject Matter Expert.- Align with Order Management Tech Ops and Care implementation stakeholders to ensure product process and system requirements are aligned with business objectives and customer experience goals.- Own business requirements gathering and development for new product deployment- Support reviews of business process requirements and test plans to help clarify objectives during system development- Interface with business partners and stakeholders to drive and execute change management- Support system deployment by gathering/documenting/sharing user feedback- Document and communicate business requirements and process flows- Develop operation focused detailed process features and user stories- Participate in Joint Application Development JAD sessions with System Engineering SE resources- Review Business Requirements with Key Stakeholders and Project Managers to ensure that a Project scope and core request is fulfilling what the stakeholders have requested- Prepare status updates and communicate issues to leadership as needed- Includes analysis of business and user needs documentation of requirements and support of translation into proper system requirements specifications- Recommends course of action related to process and system impacts that may negatively affect internal or external customer experience- Based on stakeholder feedback finalize Business Requirements and update Process Flows to incorporate changes made to the standard Business Procedures- Supports the testing team and business users in validating that the programs meet the requirements- Consistent exercise of independent judgment and discretion in matters of significance- Regular consistent and punctual attendance- Must be able to work nights and weekends variable schedules as necessary- Other duties and responsibilities as assigned

IT Director We are offering an exciting opportunity for an IT Director in FEASTERVILLE TREVOSE, Pennsylvania. As an IT Director, you will play a crucial role in overseeing and managing all IT operations across the company, maintaining the network environment, and driving the development of innovative technical solutions. Responsibilities: • Oversee the strategic planning and execution of all IT operations • Establish and maintain the network environment and security protocols • Manage support and maintenance of existing applications • Drive the development and implementation of innovative technical solutions • Actively participate in hardware and software evaluations • Oversee the management of vendor contracts and make informed purchasing decisions • Maintain accurate records and ensure compliance throughout the purchasing process • Stay updated on industry trends and ensure compliance with security measures and safeguards • Communicate updates to IT policies and procedures effectively • Explain technical concepts to both technical and non-technical managers and employees • Collaborate with various organizational leaders to build consensus on strategies and tactics • Utilize skills in Cisco Technologies, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, ERP Solutions, Backup Technologies, Computer Hardware, Contracts, Deployments, Deskside Support.

Cloud Systems Engineering Manager We are inviting applications for the position of Cloud Systems Engineering Manager at our IT consulting firm situated in Horsham, Pennsylvania. This role involves overseeing our Cloud Systems Engineering team, ensuring efficient delivery of various services including Site Reliability Engineering, DevOps pipeline, and database management, among others. Responsibilities: • Oversee and enhance the performance of the Cloud Systems Engineering team, ensuring delivery surpasses organizational expectations. • Lead the provision of Site Reliability Engineering, DevOps pipeline, database, and IaaS/PaaS cloud services in an environment dominated by Microsoft and Linux workloads. • Oversee all aspects of Change, Configuration, Incident, Problem, Cost, Availability, and Capacity Management processes related to the above-mentioned services. • Champion innovative and value-adding projects that drive the organization's progress. • Operate a data-driven department, using key performance indicators to maintain standards and identify organizational trends. • Establish and nurture relationships with key technology stakeholders to ensure their requirements are met. • Ensure all solutions and operational activities comply with the security and operating policies established by the organization. • Identify opportunities for service delivery improvement through process enhancement and continuous development of documentation and runbooks. • Serve as an effective escalation point for support and assistance in ticket resolution. • Use a range of IT skills including Amazon CloudWatch, Amazon EC2, Ansible, Atlassian Jira, Auto Scaling, API Development, Automation, AWS Technologies, Backup Technologies, and Cluster Analysis to perform duties.

Director of IT Robert Half is hiring a Director of IT onsite in Malvern, PaThe role is hybrid 3 days a week onsite. - Looking for a hands on manager strong with Cisco & Palo Alto- Experience in infrastructure migration to the cloud- Knowledge of technology operations outsourcing and building strong collaborative teams insourced and outsourced - Experience working with multiple vendors and holding them accountable- Top Performer who understand the criticality of operations system stability- Experience building executive and board communications- Strong communicator and change agent leading change- Significant experience leading 24x7 ops teams

Network Services Manager We are offering an exciting opportunity for a Network Services Manager in BENSALEM, Pennsylvania. The role revolves around managing and optimizing our network and telecom systems, ensuring that our infrastructure operates efficiently and securely. The Network Services Manager will also be involved in planning, implementing, and maintaining telecom solutions, working closely with vendors and internal teams. Responsibilities: • Architecting and managing all network and telecom systems • Supporting and tuning the CISCO network and telecom infrastructure • Implementing security measures across the network and telecom infrastructure • Establishing and enforcing standards throughout the telecom infrastructure • Overseeing daily jobs and maintaining the telecom systems and MPLS network • Monitoring system capacity and performance for potential upgrades and expansion • Assisting in managing budgeting and business plans for the area • Troubleshooting and diagnosing problems related to TCP/IP, UDP, BGP, QoS, MPLS, and SIP while documenting root cause and performing corrective action • Documenting and diagramming current and future expansion of systems and network • Analyzing IP and SIP endpoint and trunk issues, and working with third-party vendors to expedite resolution • Mentoring staff and building a cohesive team • Maintaining and supporting call recording, monitoring, and reporting systems • Researching, planning, designing, and implementing telecom solutions • Updating IT departmental procedures as it applies to network and telecom infrastructure • Designing and implementing processes to ensure high availability of all systems and driving resolution of production problems • Ensuring timely completion of projects and deployments • Mentoring entry level networking staff to build a reliable and solid infrastructure and team.