<p>Who is the Platform Specialist? OVERVIEW: The Platform Specialist will handle unique or complex transactions outside of the platform as needed. This role is an established and productive individual contributor responsible for processing customer transactions and/or updating correcting or altering transactions as requested. This role may reside in any Go to Market organization.</p><p><br></p><p>The primary focus of this role is to address platform inquiries with speed and accuracy and perform to required service level agreements SLAs. You will perform transactional functions to support business and associate team members’ requests. Understands the client's processes and solutions. Effectively resolve issues with accuracy tact and speed. Under moderate supervision you perform transactional functions and order entry duties. You review and verify the accuracy of the request and transaction and complete the transaction accordingly while supporting platform adoption on Xvantage.</p><p><br></p><p>KEY RESPONSIBILITIES:</p><p>• Maintains data integrity.</p><p>• Optimize business processes.</p><p>• Identifies opportunities to increase usage of platform.</p><p>• Works closely with Account Managers and Business Owners to convert opportunities to outcomes.</p><p>• Generate data quality reports and metrics and provide insights.</p><p>• General support for the team</p>
