4 results for Customer Success Associate in Whitehall, PA

Customer Success Technical Associate Our client in Export PA is hiring a Customer Success Technical Associate for at least a 6-month contract. This position is fully on-site M-F 8AM-5PM. The pay is based off experience: $21-$26 an hour. The client requires an associate's degree in engineering, business or marketing. Main responsibilities include: Provides basic technical expertise and advice to customers to determine appropriate product or aftermarket service to purchase for the customer’s application. Provides basic troubleshooting expertise for customers looking for repair and technical assistancePrepares customer quotations for standard and custom products or aftermarket services.Provides support to the Territory Account Manager for quotations and customer follow up.Interacts with Sales Management, Product Support, Service and SCM to furnish pricing and delivery on standard and engineered to order products on customer accounts.Monitor and classify Opportunities over $1K from reseller accountsObtain End Use customer information to comply with U.S. Commerce export regulations.Other Duties as assigned

Customer Service Representative We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment. Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!Schedule/Hours• Monday thru Friday 7:45AM-9PM• Saturdays and Sundays 7:45AM -5PM• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only) Primary Responsibilities:Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.

Customer Service Representative Our client is seeking a proactive and detail-oriented Customer Service Representative to join their team. This role is ideal for a self-starter who can establish and optimize policies and procedures to enhance customer satisfaction and streamline sales order processes. You will collaborate closely with our sales team and customers to ensure smooth and efficient order management. This is contract to hire, fully remote (candidate has to be local to Pittsburgh as hiring manager. resides in Pittsburgh.) Pay is $23-$25, depending on experience. Key Responsibilities:• Develop and Implement Policies & Procedures – Establish clear guidelines for customer service operations, ensuring consistency and efficiency in handling inquiries, orders, and issues.• Optimize the Sales Order Process – Evaluate and improve the current sales order workflow to increase efficiency, accuracy, and customer satisfaction.• Collaborate with Sales Team & Customers – Act as a liaison between the sales team and customers to ensure seamless order processing and address any issues that arise.• Ensure Customer Satisfaction – Proactively address customer concerns, resolve order discrepancies, and provide excellent service to maintain strong client relationships.• Monitor & Report on Performance – Track key performance indicators (KPIs) and suggest improvements based on data-driven insights. Company Offers:• Fully remote work flexibility (based in locally in the Pittsburgh area)• Competitive salary and benefits package• Opportunities for professional growth and development with a growing organization

Collections Specialist We are in search of a Collections Specialist located in PITTSBURGH, Pennsylvania. The role is in the financial industry, offering a short term contract employment opportunity. As a Collections Specialist, you will be tasked with managing customer accounts, maintaining precise records, and resolving customer-related inquiries. Your key responsibilities will include leveraging your Excel skills to track and collect aged debts, and using your strong communication skills to build relationships with customers. Responsibilities: • Utilizing Microsoft Excel to manage and track customer accounts. • Building and maintaining strong relationships with customers. • Handling customer inquiries and resolving them in an efficient manner. • Employing strong communication skills to interact with customers over the phone. • Demonstrating problem-solving abilities to address customer issues independently. • Keeping accurate records of customer credit applications. • Collecting aged debts, showcasing a track record of successful collections. • Leveraging Oracle Experience, although not a requirement, would be a plus.