30 results for Help Desk Analyst I in White Plains, NY

Help Desk Analyst I We are offering a permanent employment opportunity for a Help Desk Analyst I in Woodbridge, New Jersey. In the IT industry, you will provide critical technical assistance, including support for logins, passwords, and general Windows issues. Key responsibilities: • Provide primary support for IT-related user and system issues, including phone support and technical installations. • Handle tasks related to distributed computer services. • Utilize your knowledge of Active Directory and Windows to troubleshoot and resolve issues. • Maintain a customer service mindset and helpful personality throughout all interactions. • Manage service desk tickets efficiently and effectively. • Ensure the smooth operation of Windows 10 and promptly address any problems. • Utilize Active Directory, DNS, WINS, and DHCP to support computer operations and networks. • Perform break-fix tasks as necessary to keep systems running smoothly. • Apply your technical aptitude and initiative to continually improve our IT support services.

Help Desk Analyst We are seeking a proficient Help Desk Analyst to join our team. The chosen candidate will play a crucial role in the Information Technology sector. In this position, you will be responsible for handling client requests, managing accounts, and resolving issues. This role offers a long-term contract employment opportunity. Responsibilities: • Process customer requests efficiently and accurately, including password resets, account maintenance, and software installations. • Handle additions, moves, and changes for new employees and terminations. • Install printers and software, ensuring optimal functionality. • Grant access rights to shared folders and domain groups as needed. • Troubleshoot a variety of software issues including operating system, SAP, Microsoft Office, Citrix, and browsers. • Provide remote support using tools such as LANDesk, Zoom, and Remote Desktop. • Resolve issues related to Google email and Cisco VPN Client/Secure Auth OTP. • Maintain knowledge of M365 Environment including Email, Teams, SharePoint, and One Drive. • Keep accurate records of customer interactions and issues resolved.

Help Desk Analyst III We are offering a short term contract employment opportunity for a Help Desk Analyst III in New York. This role is vital to our team, as it involves providing comprehensive technical support to our staff, ensuring all IT systems are operating smoothly, and resolving a myriad of problems. As the main point of contact for IT-related concerns, you will be delivering personalized assistance, troubleshooting, and technical solutions. Responsibilities: • Address urgent IT issues by providing on-site, concierge-style support. • Deliver personalized technical assistance to staff, troubleshooting problems related to devices, software, and networks. • Coordinate with external IT consultants for extra tech support, including firewall management and system file maintenance. • Handle daily tech problems, including solving device malfunctions, setting up databases, and rectifying system discrepancies. • Act as an intermediary between staff and the IT consultant to prioritize crucial tech needs. • Assist with the equipment setup for new team members, ensuring smooth onboarding and correct tech configurations. • Contribute to the maintenance and enhancement of the overall IT environment for all staff members, ensuring an efficient work setting. • Provide technical support to staff, addressing issues related to Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.

IT Helpdesk We are in the search for a detail oriented IT Helpdesk individual to join our team based in New Hyde Park, New York. The role primarily involves providing efficient and effective assistance with information technology systems, both remotely and in person, and ensuring customer satisfaction through superior service. Responsibilities: • Provide technical assistance to users regarding hardware, software, network connectivity, and application issues via phone, email, live chat, or in person. • Diagnose and resolve basic technical problems with computers, peripherals, applications, and network access. • Document user issues in a ticketing system, tracking progress, and updating status. • Manage user accounts, including password resets and access permissions. • Install and update software applications on user workstations. • Utilize remote desktop tools to access user systems and provide technical assistance. • Communicate tech inquiries via email, through online chats, over the phone, or in person. • Inform customers about IT products and services. • Guide customers step-by-step through the problem-solving process. • Assist with troubleshooting hardware and software. • Follow up with customers to ensure satisfactory service. • Relay customer feedback to the appropriate internal team members.

Sr Service Desk Technician Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment. Key Responsibilities: Advanced Support – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.Customer Service – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.Reporting & Documentation – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.Continuous Learning – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.

Security Operations Center (SOC) Analyst We are seeking a SOC Analyst to strengthen its cybersecurity operations. This role is responsible for monitoring, analyzing, and responding to security incidents across networks, cloud environments, applications, DevSecOps, IAM, endpoints, IoT, and data security. The ideal candidate is technically proficient, proactive, and adaptable to evolving cyber threats. Key Responsibilities: <ul><li>Monitoring & Incident Response – Analyze security logs, investigate alerts, contain threats, and collaborate with MTDR vendors on SIEM configuration.</li><li>Threat Intelligence & Hunting – Leverage threat intelligence feeds, proactively hunt for security risks, and apply MITRE ATT& CK methodologies.</li><li>Network & Endpoint Security – Secure firewalls, IDS/IPS, VPNs, and manage EDR solutions to protect enterprise assets.</li><li>Cloud & Application Security – Conduct security assessments, enforce best practices in AWS, Azure, and Google Cloud, and automate security measures within CI/CD pipelines.</li><li>IAM & Data Security – Monitor identity and access management (IAM) systems, detect unauthorized access, and implement encryption and DLP policies.</li><li>Compliance & Risk Management – Support audits for GDPR, HIPAA, and NIST compliance while performing internal security checks.</li><li>Reporting & Communication – Generate detailed reports, collaborate with IT, development, and management teams, and contribute to security awareness initiatives.</li></ul>

Desktop Support Analyst We are offering an exciting opportunity for a Desktop Support Analyst in New York, New York. The role is crucial to the smooth operation of our IT environment and involves a variety of responsibilities, from maintaining the end-user IT environment to providing support to colleagues and participating in IT projects. Responsibilities: • Overseeing the daily IT management and maintenance tasks to ensure a risk-free environment • Assisting users in resolving IT-related issues to facilitate smooth operations • Maintaining an updated IT company asset inventory for accurate records • Processing customer credit applications accurately and efficiently for seamless transactions • Providing adequate and timely communication and support to colleagues for efficient collaboration • Participating in IT projects to stay aligned with the company's strategic goals • Ensuring a smooth IT environment in support of staff, clients, and the business as a whole • Monitoring customer accounts and taking appropriate action to maintain customer satisfaction • Maintaining accurate customer credit records for future reference and analysis.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in Bridewater, NJ. This role is within the IT industry and primarily focuses on providing technical assistance and support related to computer systems, hardware, and software. The individual will be tasked with diagnosing and resolving technical issues, maintaining equipment, and ensuring optimal performance for end-users within the organization. Responsibilities:• Respond to user-reported issues via phone, email, or ticketing system, providing timely and efficient resolution.• Install, set up, and configure desktops, laptops, printers, and other peripheral devices.• Monitor system performance, troubleshoot slowdowns or outages, and ensure optimal performance.• Perform routine maintenance and upgrades on computer systems and equipment.• Document incidents, problems, and resolutions for future reference and continuous improvement.• Collaborate with IT teams to resolve complex issues, ensuring a unified approach to problem-solving.• Educate users on basic troubleshooting and system use, providing guidance on best practices for maintaining system security.• Manage inventory of hardware and software assets, ensuring adequate resources for organization's needs.• Escalate unresolved problems to higher-level support or vendors as necessary.• Ensure proper functioning of security tools such as antivirus software.

Desktop Support Analyst We are offering a permanent employment opportunity for a Desktop Support Analyst in New York, New York. As a Desktop Support Analyst, you will be a part of our team, contributing to the support of our end users within a dynamic organization. Responsibilities • Provide top-tier customer service and support through various channels such as chat, phone, email, or remote access tools. • Handle ticket management efficiently, acknowledging all issues and requests accurately. • Assure smooth onboarding for new employees by providing structured IT guidance and setting up their desks, mobile devices, and VPN access. • Provide on-site support for employees, special guests, and staff visiting the office. • Contribute innovative ideas and solutions in addition to handling complex issues raised by our employees. • Collaborate with the team to promote the best IT security practices in line with our policies and guidelines. • Proactively check meeting rooms to ensure IT technology is always ready for use. • Share knowledge with colleagues across the company and actively contribute to team and department meetings. • Assist in setting up AV equipment for internal and external events and meetings, including video-conferencing and live streaming technologies. • Troubleshoot connectivity issues for local and remote networks. • Support the office management team with IT setup for desk relocations and event spaces when necessary.

Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. Responsibilities• Provide comprehensive Level 1 and 2 desktop and software support to staff• Manage user and asset tasks effectively• Monitor work emails even after office hours to respond to any emergencies promptly• Participate actively in global IT projects to ensure seamless execution• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution• Maintain detailed documentation of all procedures and infrastructure• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks• Provide support via e-mail, phone, and in-person, escalating issues when necessary.

Sr. Financial Analyst The Senior Analyst – Corporate Finance will be at the center of our financial planning and analysis efforts, providing strategic insights across multiple business functions including HR, Sales, Marketing, and Supply Chain. This is a true generalist role where you’ll be challenged and rewarded as you strengthen your expertise across the business. In this high-impact role, you’ll lead and execute financial analysis to support key business decisions. Your responsibilities will include:· Support management of financial planning, results reporting and decision support activities together with the implementation of systems, tools, controls and processes required to effectively govern budgets with an emphasis on marketing and SG& A.· Partner functionally to 1) facilitate clear understanding of P& L drivers for actual results and forecasted expectations, 2) identify risks and opportunities, 3) demonstrate active participation and 4) provide timely and accurate evaluation of business proposals.· Support the coordination and data population of budget and forecast submissions into Oracle EPM system.· Provide financial support including, but not limited to; variance and scenario analysis, model proforma P& Ls/ROI/ROAS in support of new product evaluation, pricing analysis, and other strategic/tactical initiatives.· Establish working knowledge of competitive and market factors that influence the companies brands and related segments, including category trends, key competitors, market shares, economic and retail dynamics. We’re seeking a motivated professional who thrives in a lean, fast-paced environment and takes a proactive, hands-on approach to problem-solving. If any of the following describes you, we’d love to hear from you:· You’re a self-starter who can roll up your sleeves and take ownership of tasks.· You thrive in a collaborative but agile setting where multi-tasking and adaptability are key.· You enjoy breaking down complex problems into actionable solutions while contributing to diverse business functions.

Desktop Analyst II Responsibilities: • Provide IT support through various channels such as phone, email, and in-person requests• Troubleshoot and resolve hardware and software issues in a timely and courteous manner• Manage and track all problem and resolution activity within the tracking system• Install and configure basic PC software applications like Microsoft Office, Citrix, etc.• Stage and configure new and existing desktops, laptops, and peripheral equipment• Act as primary and secondary support for computer upgrades and installations• Assist in managing hardware and software assets• Participate in the hardware warranty repair process• Contribute to the continuous development of problem-solving techniques and more efficient support methods• Display proficiency in both PC and MAC systems• Support meetings as required• Perform other related tasks as assigned.

Data Reporting Analyst Responsibilities:• Analyze complex data sets to identify trends and inefficiencies, recommending strategies to streamline operations.• Develop and present regular reports, dashboards, and analysis to both internal leadership and external clients.• Collaborate with teams to understand business needs, gather requirements, and deliver actionable solutions.• Identify opportunities to improve processes and reporting to enhance the client experience and operational efficiency.• Participate in meetings, providing updates on key metrics, trends, and performance indicators.• Translate complex data sets into clear, compelling presentations tailored to client needs.• Respond to inquiries, troubleshoot issues, and escalate challenges as needed to ensure seamless support.• Maintain process ownership for critical operational systems and support basic technology requests.• Build robust processes, identify opportunities for improvement, and partner with stakeholders and teams to improve tools, systems, and measurements.• Develop, standardize, and automate processes to drive efficiency and scalability.

Chargeback Analyst An international consumer products company in Woodbridge seeks a Chargeback Analyst with a strong background in handling retail chargebacks. A degree in business, accounting, or finance is highly preferred. Experience dealing with retailers and exposure to dealing with big box stores (Wal-Mart, Target, etc) is highly preferred. The Chargeback Analyst position is open due to expansion. The company offers an excellent compensation, bonus, and benefit plan. To apply email a resume in a Word to Robert Half international. Or call Rich Singer, CPA at 848-202-7970 to discuss this excellent opportunity.

Senior Financial Analyst • Efficiently update and manage databases and reports to support monthly and quarterly financial reporting for insurance programs.• Prepare and manage schedules and tables for premium, commission, and claims reviews in line with internal controls.• Compile monthly files and executive reports, dashboards, variance analysis, and commentary.• Identify and resolve data-related issues and assist in creating reports to monitor movements against submitted plans.• Execute data preparation, analysis, and automation using various BI tools and technology.• Collaborate with IT and other members of the Finance, Underwriting Operations, and Claims team to develop optimal reporting solutions.• Utilize advanced skills in Microsoft Excel, Access, SQL, and PowerPoint.• Use data mining and analytical skills to reconcile and resolve issues and make recommendations for improvement.• Drive process improvement initiatives to completion with minimal direction and strong ownership.

Sr. Financial Analyst We are offering a contract to permanent employment opportunity for a Sr. Financial Analyst in Woodbridge, New Jersey. As a Sr. Financial Analyst, you will be instrumental in supporting finance functions including forecasting, analytics, and financial planning. Responsibilities:<ol><li>Strategic Financial Planning: Develop, implement, and oversee financial strategies, including forecasting, budgeting, and long-term financial planning to support business objectives. </li><li>Financial Reporting and Compliance: Manage accurate and timely financial reporting while ensuring compliance with relevant regulations, tax laws, and corporate policies. Strong knowledge of ERP systems is typically required. </li><li>Team Leadership and Development: Lead and mentor the finance team, ensuring effective performance management, training, and collaboration to foster a high-performing department. </li><li>Risk Management: Identify and mitigate financial risks by evaluating business activities, reviewing internal controls, and ensuring the organization’s financial stability. </li></ol>Data Analysis and Decision Support: Analyze financial data, develop KPIs, and provide actionable insights to senior management to guide decision-making and drive operational efficiency.

Technical Support Specialist We are in search of a Technical Support Specialist, 100% remote, EST hours. Responsibilities: • Provide technical support for Cisco technologies, ensuring optimal performance and resolving related issues.• Handle support tasks for Citrix technologies, troubleshooting problems and ensuring smooth operations.• Maintain and manage cloud technologies, ensuring secure and efficient use.• Address issues related to computer hardware, performing diagnostics and repairs as needed.• Provide support and solutions for Dell technologies, ensuring they are optimally utilized.• Utilize 'About Time' software effectively for efficient time management.• Manage and maintain the Active Directory, ensuring accurate user data and access rights.• Oversee backup technologies, ensuring data protection and recovery in case of data loss.• Demonstrate strong communication skills to interact with team members and clients, providing clear and concise information on technical matters.

Application Support (Mainframe) Responsibilities:<ul><li>Maintain and administer IPIS mainframe legacy systems</li><li>Support data extraction from mainframe applications (ADABAS, COBOL, JCL, TSO, IBM utilities, etc.)</li><li>Transfer mainframe data to Windows servers via UC4 file transfer</li><li>Load data into CRM/Dynamics 365 from SQL servers</li><li>Troubleshoot system issues and support new system transition</li><li>Participate in system analysis, design, and requirement sessions</li></ul>

IT Project Manager - Higher Ed We are offering a permanent employment opportunity for an IT Project Manager - Higher Ed in Woodbridge, New Jersey. This role revolves around the crucial task of developing and implementing project management frameworks, procedures, and templates, as well as managing the Project Management Life Cycle from start to finish in the industry. Responsibilities: • Develop and implement project management office frameworks, processes, and templates. • Ensure that projects are completed on time and meet business and system requirements. • Provide support for project plan development and monitor timelines, budgets, and scope. • Create project budgets, estimate resources needed, and negotiate with resource managers to ensure appropriate resource allocation. • Apply PM tools and methodologies to ensure project milestones are achieved and scope is maintained. • Conduct project completion reviews, resource and vendor assessments, and create recommendation reports. • Observe project team dynamics to ensure effective team member synergies and to resolve and escalate issues. • Perform assessments throughout projects to identify risks and potential impact and to develop response strategies. • Participate in the evaluation, selection, maintenance, and continuous enhancements of project management methodology, tools, and templates. • Develop standards and procedures for project reporting and documentation. • Report on the status of the overall project, identify and communicate resource conflicts. • Solicit regular feedback from stakeholders and project sponsors to continually improve project performance.

IT Director We are in the process of recruiting an IT Director to join our team. This role involves leading the IT department, managing IT infrastructure, and ensuring the security of our systems. It will require collaboration with various departments and the ability to leverage technology to meet our business goals. Responsibilities: • Direct the IT department, providing guidance on IT-related projects and initiatives • Develop and implement IT strategies that align with our business objectives• Manage the design, deployment, and maintenance of IT infrastructure, including hardware, software, networks, and cloud solutions • Ensure the security of the organization's systems and data by implementing cybersecurity policies and conducting risk assessments • Foster a collaborative environment and oversee the detail-oriented development and training• Manage relationships with IT vendors and negotiate contracts• Collaborate with other departments to ensure proper data management and analytics capabilities, promoting data-driven decision-making • Lead cross-functional IT projects, ensuring effective communication and stakeholder engagement • Monitor the progress of IT projects and resolve issues as necessary • Stay informed about industry trends and emerging technologies, assessing their potential impact on the business • Drive innovation and process improvements within the IT function

IT Service Manager We are seeking an IT Service Manager to join our team. This role is crucial in ensuring efficient IT service delivery across all infrastructure operations. The role is based in Bridgewater, New Jersey, and offers a contract to permanent employment opportunity. The successful candidate will demonstrate leadership in incident and escalation management and uphold high standards of support. The IT Service & Infrastructure Operations Delivery Manager is responsible for ensuring seamless IT service delivery across all infrastructure operations, providing leadership in incident and escalation management, and upholding high standards of support. This role oversees end-to-end support processes, monitors key performance indicators, and collaborates with cross-functional teams to drive continuous improvement in IT service delivery. The Manager will play a critical role in resolving escalations, enhancing operational efficiencies, and ensuring a robust, reliable IT infrastructure to support business needs.

IT Director (Hands-On) We are in search of an IT Director to join our team, located in Upper Bergen County, New Jersey. This role involves overseeing and managing IT-related initiatives, ensuring alignment with our strategic objectives. As an IT Director, you will be working closely with various departments to develop and implement technology solutions that are cost-effective and enhance business performance. Responsibilities: • Design and implement secure IT solutions to meet business requirements• Oversee the management and implementation of Business Central, Power BI, Azure, and other cloud-based solutions• Develop IT strategies that are in alignment with business goals and objectives• Lead strategic planning initiatives to improve technological capabilities• Manage and lead IT Projects from initiation to completion, ensuring they are delivered on time and align with business needs• Develop and maintain security standards, policies, and best practices across multiple platforms• Drive digital transformation efforts to improve operational efficiency• Oversee budgeting, resource allocation, and cost optimization for IT projects• Manage the IT team, external vendors, and consultants to achieve project goals• Ensure robust security and risk management frameworks are in place

Deployment Technician We are seeking a skilled Deployment Technician to join our team. As a Deployment Technician, your primary duties will involve upgrading Windows systems, offering end-user support, and handling PC refresh and lifecycle refresh tasks. This role is based in Orange, Connecticut, offering a contract to permanent employment opportunity. Responsibilities:• Upgrade Windows systems from version 10 to 11, candidates without Windows imaging experience will not be considered for this position• Deliver comprehensive support to end-users• Manage and execute PC refresh tasks promptly• Supervise lifecycle refresh tasks to ensure optimal system performance • Use Microsoft systems and Active Directory for various tasks • Address and resolve configuration management issues • Carry out deployment tasks efficiently• Monitor and maintain computer hardware to ensure optimal performance.

IT Manager We are eager to welcome an IT Manager to our team, based in New Hyde Park, New York. The IT Manager will play a pivotal role in managing our technical infrastructure, supervising IT team members, and coordinating with other departments to ensure our IT services are running effectively and securely. Responsibilities: • Leading the IT team, providing guidance and support to network engineers, system administrators, and support staff • Overseeing the performance and uptime of our IT infrastructure, including networks, servers, and databases • Implementing robust security measures such as firewalls and encryption protocols, performing regular security assessments, and responding promptly to security incidents • Working closely with leadership to formulate and execute IT strategies that align with our objectives, including the recommendation and adoption of new technologies • Effectively managing system integration, ensuring the successful implementation of new technologies or systems without disruption to ongoing operations • Developing and managing the budget for the IT department, balancing performance and expenditure for optimal resource utilization • Coordinating with external vendors for the acquisition of software, hardware, and IT services, managing contracts, and ensuring services are delivered as agreed • Creating and maintaining disaster recovery and business continuity plans to minimize downtime during system failures or natural disasters • Providing technical support to staff, resolving IT issues promptly and efficiently, and maintaining support documentation for end-users • Guaranteeing compliance of all IT systems and operations with relevant laws, regulations, and industry standards, maintaining up-to-date documentation for IT systems, configurations, and processes • Preparing regular reports for senior management on IT performance, projects, and any challenges encountered, and establishing key performance indicators (KPIs) for IT operations.

IT Director We are inviting applications for the role of an IT Director in New York. In this role, you will be the bridge between business and technology, constantly engaging with the organization to understand their requirements and providing guidance on how to leverage technology for additional business value. Responsibilities • Develop technical solutions that enhance operational efficiency, performance, reliability, cost-effectiveness, and security throughout the technology adoption and implementation process. • Collaborate with internal and external teams to drive activities such as architecture reviews, demos, technical workshops, and white-boarding sessions by creating and presenting technical content. • Lead the local team to deliver all aspects of an IT service in alignment with the company values and client requirements. • Collaborate with key business stakeholders to transform business requirements into fit for purpose Microsoft and 3rd party solutions throughout the complete project lifecycle. • Participate in initiatives to evolve existing and future technologies to drive continuous business improvement as part of the IT strategy. • Improve the standards and methodologies for solutions architecture consistently. • Provide technical input as part of cross-functional project teams. • Ensure that all Microsoft and 3rd party development work meets the agreed architecture and coding standards, taking personal accountability for assuring design documentation and coding. • Understand Networking solutions and apply this knowledge in the role. • Actively participate in project planning, team meetings, reviews, retrospectives, sprint and release planning, demos, and other meetings.