<p>We are looking for experienced Medical Customer Service Representatives to join our team on a contract basis in Columbus, Ohio. This position focuses on assisting patients, managing billing inquiries, and resolving account issues efficiently. Ideal candidates will have prior experience in medical billing and collections and should be adaptable to handle diverse responsibilities based on business needs.</p><p><br></p><p>Responsibilities:</p><p>• Handle patient accounts promptly to minimize receivables and reduce bad debts.</p><p>• Monitor and manage payment plans in compliance with established guidelines.</p><p>• Consult with patients to address their financial responsibilities, insurance benefits, and payment options.</p><p>• Process delinquent accounts by coordinating with external collection agencies.</p><p>• Review and manage bankruptcy paperwork and deceased patient accounts.</p><p>• Promote a patient-focused approach to resolving balances and account discrepancies.</p><p>• Calculate and collect payments accurately, ensuring compliance with payment policies.</p><p>• Research accounts receivable issues and reconcile claims effectively.</p><p>• Provide support to scheduling teams by identifying insurance contracts and reimbursement policies.</p><p>• Collaborate with team members and leadership to suggest workflow improvements and enhance service experiences.</p>
We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in Columbus, Ohio. In this contract position, you will play a key role in ensuring smooth daily operations by providing exceptional customer service and managing front desk responsibilities. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently.<br><br>Responsibilities:<br>• Greet visitors and clients warmly and assist them with inquiries or directions.<br>• Manage a multi-line phone system, answering inbound calls promptly and courteously.<br>• Coordinate concierge services to meet the needs of guests and staff.<br>• Perform filing and maintain accurate records to ensure efficient document management.<br>• Provide support in medical front office tasks, including scheduling and patient coordination.<br>• Maintain the front desk area, ensuring it is organized and welcoming.<br>• Utilize Microsoft Office tools to create and manage documents, spreadsheets, and correspondence.<br>• Handle switchboard operations effectively, managing calls across multiple lines.<br>• Deliver outstanding customer service by addressing concerns and resolving issues promptly.<br>• Assist with general administrative tasks as needed to support overall operations.
