The Genesys Analyst position has the responsibility and oversight for all aspects of Genesys Cloud CX’s implementation within the client and the integrations between Genesys Cloud and other contact center tools. This role is a key member of the technology team that enables Genesys to maximize individual, team, and organizational productivity by addressing contact center business requirements and providing direction and advice on how to further utilize its capabilities. <br> <br> ESSENTIAL DUTIES AND RESPONSIBILITIES: <br> • Lead development and deployment of omnichannel (IVR, Chat, Chatbot, email) flows within Genesys Cloud Architect. Lead deployment of other Genesys modules such as Voice-of-Customer surveys and Knowledge Center, including coordinating and driving execution with other IT teams and vendors. • Analyze business requirements, provide time estimates, document design, perform system configuration and/or development, and support production deployment. • Collaborate with the API and Data Engineering teams to ensure rich data integration functionality, using approved REST APIs for data access. • Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner. Coordinate with Genesys, internal technical teams, and other staff as necessary to resolve project issues or production incidents with Genesys solution and related applications. Apply SRE (site reliability) best practices for the entire tool platform and ensure HA (high availability) status. • Perform other duties as assigned by leadership <br> <br> EDUCATION AND/OR EXPERIENCE: <br> Bachelor’s degree (in CS, MIS, information technology, or related field of study; plus five (5) years of progressively responsible related technical experience; or equivalent combination of education and/or experience. <br> Hands-on experience leveraging Genesys Cloud CX Architect for IVR development and AI technologies. <br> Software development experience with familiarity with source code control/GitHub and Genesys Terraform/CX as Code. <br> Design, development, and support experience with other Genesys Cloud CX capabilities, such as call recording, transcripts, Knowledge Center, Voice-of-Customer Surveys, and reporting <br> Experience in consuming RESTful APIs for data integration and understanding of authentication methodologies (Oauth, SAML). <br> Prior experience in an Agile environment preferred. <br> <br> CERTIFICATES, LICENSES, detail oriented DESIGNATIONS: Required: Genesys Cloud CX: Developer Certification [GCX-GCD] <br> <br> <br> KNOWLEDGE, SKILLS AND ABILITIES: • Excellent hand-on knowledge of Genesys Cloud CX capabilities, architecture, design tools, testing practices, and monitoring tools. • Ability to troubleshoot telephony integration deployments, including media, CTI, Call Event-related issues. • Broad knowledge of information technology functions and disciplines, including but not limited to, architecture, data management, operations, security and business analysis.
<p><strong>Your Opportunity to Shine with John Deere and Robert Half ---- </strong>John Deere Financial is seeking enthusiastic and proactive individuals to join its Social Media Care team as a Customer Support Representative in Johnston, Iowa. In this contingent role, you’ll have the chance to collaborate with a world-class organization, providing technical assistance and solutions to customers through cutting-edge social media channels — all while enjoying the benefits and support of working through Robert Half.</p><p><br></p><p><strong>What You’ll Do:</strong></p><p>As part of the Social Media Care team, you’ll be handling live customer interactions on John Deere’s Social Media platforms, email, and website. You’ll take on questions about product availability, compatibility, technical issues, and loyalty programs, ensuring excellent customer experiences while documenting interactions effectively. Your expertise will also involve monitoring social channels and approving outbound content for accuracy and quality.</p><p>Training provided! Get hands-on experience with trusted peers to ensure you’re fully equipped to shine in this role.</p><p><br></p><p><strong>Why Join Robert Half?</strong></p><p>At Robert Half, we believe in offering not just great job opportunities but life-changing career experiences. Here’s why working with us is your best choice:</p><ul><li><strong>Recognized Industry Leader:</strong> Robert Half is globally renowned for its exceptional staffing expertise, trusted by countless professionals to launch and elevate their careers.</li><li><strong>Dedicated Support Team: </strong>By working as a contingent employee through Robert Half, you gain a career partner — we’ll be committed to providing ongoing guidance, professional development tools, and unmatched networking assistance.</li><li><strong>Direct Path to John Deere: </strong>Though this position is contingent, contingent employees are eligible to apply for full-time roles directly at John Deere once opportunities arise — opening doors to an industry-leading company.</li><li><strong>Streamlined Hiring Process:</strong> We make hiring seamless and stress-free, providing resources to make sure you feel prepared and confident every step of the way.</li></ul><p><strong>Why This Role is Unique:</strong></p><ul><li>Weekend flexibility with rotating shifts allows for work-life balance.</li><li>Retention bonuses and pay increases as you progress in the role and team.</li><li>Hybrid work potential: On Fridays, Saturdays, and Sundays, you’ll have the option to work from home, enhancing your personal productivity.</li><li>Skill-building opportunities: Engage with social media management and troubleshooting tasks to level up your technical and professional expertise.</li><li>Work alongside an iconic brand: John Deere’s reputation for innovation, reliability, and customer service is unmatched.</li></ul><p>Connect with our team today by calling (563) 359-7535!</p>
