6 results for Help Desk Ticket Analyst in West Conshohocken, PA

Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I in ALLENTOWN, Pennsylvania. In this role, you will be the first contact for users, assisting with a variety of hardware, software, and network issues. You will be responsible for monitoring, troubleshooting, and maintaining infrastructure and applications that support both internal and client business operations. This role requires strong problem-solving skills, technical expertise, attention to detail, and a commitment to delivering exceptional support in a fast-paced environment. Responsibilities: • Manage Service Desk escalations through a ticketing system • Provide both remote and on-site troubleshooting for hardware and software support • Ensure the accurate documentation of incidents, including detailed steps and resolutions, in the ticket system • Support the onboarding process through the creation of accounts and configuration of hardware • Handle a variety of user support issues, ranging from hardware and software to network and account management • Diagnose and resolve hardware and software problems, referring complex networking problems to appropriate teams • Provide on-site technical support, which includes the installation and repair of workstations and related software/hardware • Ensure full connectivity of desktop and other networked peripherals through basic network support • Travel to client sites as necessary to provide support • Collaborate with the IT team on special projects and proactively identify opportunities for improvement • Maintain detailed time tracking for work completed • Document IT processes, configurations, and troubleshooting steps in a clear and accurate manner • Provide after-hours support as required, including nights and weekends.

Help Desk Analyst II We are in search of a Help Desk Analyst II to join our team. This role is based in Philadelphia, Pennsylvania, where you will be working alongside a team of IT professionals, taking charge of approximately 15-20 tickets per day. This position presents an opportunity to work in a Microsoft and Windows 10 environment, with a focus on M365 and Azure AD. For consideration, contact Abigail Fox. Responsibilities:• Provide support for 170 users, working collaboratively with our IT team• Be the point of contact for technical issues, handling tickets efficiently• Manage user accounts in an M365 environment, including activating, deactivating, and modifying licenses• Work with Azure AD, including multifactor authentication and security measures• Support Azure Security Groups and VPN Groups• Handle desktop support tasks such as hardware support, imaging, and new user device creation• Install operating systems on devices and manage software applications• Provide AV support, troubleshooting meeting rooms and working with Crestron and Teams• Manage printer and scanner support, primarily working with Canon and Sharp devices• Coordinate group policies, including adding and removing users• Keep track of inventory and handle asset tagging.

Help Desk Analyst We are in the process of expanding our team with the addition of a Help Desk Analyst. Situated in New Holland, Pennsylvania, the candidate will be immersed in a dynamic environment where they will serve as a pivotal point of contact for end-users who require technical assistance. The role involves offering high-quality support through various channels such as phone, email, or a ticketing system. Responsibilities: • Act as the first point of contact for end-users needing technical assistance • Resolve basic issues concerning computers, applications, systems, devices, access, and performance • Utilize the ticketing system for documenting, tracking, and resolving reported problems • Guide users on preventive measures and best practices to avoid similar issues in the future • Elevate unresolved issues to the appropriate support teams or levels for further assistance • Assist in software installations, upgrades, user profile setups, and resetting passwords • Ensure compliance with service level standards for response times and quality • Troubleshoot computer hardware, software, and network issues • Manage user administration, password resets, and technical troubleshooting • Offer clear and effective guidance to end-users through strong communication skills.

Mobile Device Support Analyst We are offering a long term contract employment opportunity for a Mobile Device Support Analyst in LYON STATION, Pennsylvania. In this role, you will be providing technical support and customer service for a variety of mobile devices and products, managing their deployment, configuration, and maintenance while adhering to company policies and security protocols. Responsibilities: • Offer timely troubleshooting and resolution for mobile devices, applications, and connectivity issues. • Handle the deployment, configuration, and upkeep of mobile devices, ensuring compliance with organizational policies and security measures. • Conduct informative sessions for employees regarding mobile technologies, security practices, and productivity-enhancing strategies. • Keep track of mobile device performance and usage, generating reports to pinpoint trends and areas requiring enhancement. • Collaborate with mobile service providers and device manufacturers to address problems and enhance service delivery. • Keep meticulous records of device inventories, support tickets, and technical documentation. • Contribute to the formulation and execution of mobile device policies and procedures to ensure security and compliance. • Oversee the inventory, billing, and records for all iOS devices. • Process incoming mobile requests and manage mobile activations. • Set up and configure new and loaner devices. • Liaise with mobile device vendors on various account maintenance tasks such as resolving billing and technical issues, as well as optimizing plans. • Uphold security and compliance concerning company information on company-owned mobile devices.

Cloud Systems Engineering Manager We are inviting applications for the position of Cloud Systems Engineering Manager at our IT consulting firm situated in Horsham, Pennsylvania. This role involves overseeing our Cloud Systems Engineering team, ensuring efficient delivery of various services including Site Reliability Engineering, DevOps pipeline, and database management, among others. Responsibilities: • Oversee and enhance the performance of the Cloud Systems Engineering team, ensuring delivery surpasses organizational expectations. • Lead the provision of Site Reliability Engineering, DevOps pipeline, database, and IaaS/PaaS cloud services in an environment dominated by Microsoft and Linux workloads. • Oversee all aspects of Change, Configuration, Incident, Problem, Cost, Availability, and Capacity Management processes related to the above-mentioned services. • Champion innovative and value-adding projects that drive the organization's progress. • Operate a data-driven department, using key performance indicators to maintain standards and identify organizational trends. • Establish and nurture relationships with key technology stakeholders to ensure their requirements are met. • Ensure all solutions and operational activities comply with the security and operating policies established by the organization. • Identify opportunities for service delivery improvement through process enhancement and continuous development of documentation and runbooks. • Serve as an effective escalation point for support and assistance in ticket resolution. • Use a range of IT skills including Amazon CloudWatch, Amazon EC2, Ansible, Atlassian Jira, Auto Scaling, API Development, Automation, AWS Technologies, Backup Technologies, and Cluster Analysis to perform duties.

Store Greeter Job Profile Summary: As a Store Support Associate, you will play a key role in assisting the store team to ensure a best-in-class customer experience. Your responsibilities will include providing exceptional support to both customers and the store team, maintaining accurate inventory, keeping the store and back-of-house areas clean and organized, and ensuring that customers leave excited and ready to return. You will work on straightforward tasks using established procedures, while also actively contributing to the store's overall success.Core Responsibilities:<ul><li>Customer and Team Support:</li><li>Provide strong knowledge and enthusiasm for technology, especially company products and services. Serve as a go-to resource for the store team both on the sales floor and in the back of the store.</li><li>Greet customers during busy moments and ensure they are connected to a sales consultant in a timely manner.</li><li>Be prepared to demonstrate company technology to new customers, ensuring they understand the basics and encouraging return visits.</li><li>Store Cleanliness and Maintenance:</li><li>Continuously scan the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning. Report any exceptions to leadership.</li><li>Frequently inspect and maintain the back of the store to ensure inventory is clean, secure, and appropriately placed.</li><li>Assist with receiving inventory and stocking the back-of-house area according to store standards.</li><li>Inventory Management:</li><li>Help the leadership team conduct weekly cycle counts and identify opportunities for improving the store count process.</li><li>Process Improvement:</li><li>Suggest improvements to current processes and procedures that can enhance both the customer and store experience.</li><li>Physical and Schedule Requirements:</li><li>Ability to carry and lift boxes weighing up to 25 pounds, and stand and move throughout the store consistently.</li><li>Must have regular, consistent, and punctual attendance. Willingness to work nights, weekends, and variable schedules, including overtime if necessary.</li><li>Other Duties:</li><li>Perform other duties and responsibilities as assigned.</li></ul>