226 results for Director Client Support in Wayne, PA

Customer Support Manager We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures. Responsibilities: • Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction. • Train new team members on our customer service policies and best practices. • Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints. • Regularly review customer interactions for quality assurance and identify areas for improvement. • Keep the team updated on changes to company products and services. • Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals. • Identify and recommend improvements to our customer service procedures to senior management. • Support both internal and external customers as needed. • Ensure all customer inquiries and issues are resolved promptly and professionally. • Monitor team performance and conduct regular quality control to minimize errors. Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.

Customer Support / Escalation Specialist Are you passionate about delivering exceptional customer experiences and solving challenging issues? Do you thrive in dynamic environments where every interaction counts? We are looking for a Customer Service / Escalation Specialist to join a local organization and serve as the critical link between customers and their support solutions. In this role, you will handle escalated customer concerns, identify root causes, and collaborate with internal teams to deliver timely resolutions—all while ensuring client satisfaction remains a top priority. Key Responsibilities:<ul><li>Serve as the go-to expert for resolving complex or escalated customer concerns.</li><li>Investigate and identify root causes of customer issues, ensuring a thorough and efficient resolution.</li><li>Provide exceptional service to customers, demonstrating empathy, professionalism, and active listening to understand their needs.</li><li>Maintain strong communication throughout the process, keeping customers informed with accurate updates and timelines.</li><li>Work closely with internal teams, including Quality Assurance, Operations, and Leadership, to drive effective solutions for escalated issues.</li><li>Provide feedback to teams on recurring issues and recommend potential process improvements.</li><li>Accurately document customer interactions, resolutions, and trends using [insert CRM/tool used].</li><li>Provide insights and analyze patterns from escalated cases to inform the development of long-term solutions.</li><li>Anticipate customer needs by understanding pain points and suggesting practical remedies to enhance their experience.</li><li>Identify and escalate critical issues to management as necessary.</li></ul>

Customer Support Specialist Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving. What you get to do everyday· Fulfill customer inquiries· Account Management· Troubleshoot software/hardware issues· Build strong customer relationships· Review and analyze customer feedback· Execute remote desktop sessions for troubleshooting· Maintain customer accounts· Document hardware issues· Troubleshoot data performance inquiries· Complete the RMA process

Patent Legal Assistant Our Client is seeking a Legal Services Assistant to support the attorneys in our Intellectual Property group. This role involves assisting both attorneys and paralegals with complex clerical tasks across the legal process. The ideal candidate will thrive in a fast-paced environment, handle time-sensitive matters, and maintain strict confidentiality. If you have Intellectual Property Law Firm experience and want to apply directly. Please reach out to Kevin Ross at Robert Half in Philadelphia.

Director of LMS & Tech Support We are seeking a Director of Learning Management System (LMS) and Technical Support, based in West Conshohocken, Pennsylvania. This role primarily involves leading the strategic management and daily operations of our LMS and technical support services. You will be responsible for ensuring smooth user experiences, comprehensive reporting, and system optimization. Additionally, you will manage the IT Service Desk to provide high-quality technical support. Responsibilities: • Lead the IT Service Desk operations to ensure prompt resolution of technical issues related to LMS • Provide guidance, performance management, and detail oriented development to direct report(s) • Analyze training data to generate insights and enhance LMS performance • Develop policies, govern, and automate LMS processes • Utilize strong problem-solving skills to address technical support issues and user adoption challenges • Collaborate effectively with IT, HR, L& D, and leadership teams • Uphold high service standards, ensuring a customer-first approach in all LMS and technical support interactions • Demonstrate excellent customer service skills, including responsiveness, detail oriented approach, and proactive issue resolution • Manage complex IT issues, addressing complaints and resolving problems effectively • Implement data-driven decision-making through custom reports and analytics

Tax Manager - Public Base salary: $120,000 - $160,000/Year + BonusHybrid 3 days onsite 2 days from home, additionally flexibility provided, less than 40 hour week during the summer.Option to work in Chadds Ford or Media, PA Well established small firm with 3 offices, with uncapped career potential. When you talk about work life balance in public accounting, at this company it rings true!As per the Managing Director “ we are unique in the way we operate. 2 interviews and done As the Tax Manager you will be responsible for review of associates and Seniors. • Serve as a Career Advisor, mentor or coach to one or more employees, which will include providing honest and timely performance feedback• Train and develop staff members• Provide detailed review and analysis of complex tax returns• Work on multiple complex issues while communicating in a non-technical manner to facilitate communication between the client and the service team while managing the risk for both the client and the firm• Serve as the Tax client service coordinator for appropriate clients• Advise clients on a full spectrum of corporate tax services, including planning, research, compliance, and general mergers and acquisitions activities• Reviewing research findings and ensure conclusions are consistent with firm policies and detail oriented standards• Assist with new business development, extended service and tax issue recognition for existing clients• Manage corporate client needs with respect to tax services and federal and state tax compliance• Remain up-to-date on current tax practices and changes in tax law• Other duties as assigned• Some travel may be required

Help Desk Analyst We are in the process of expanding our team with the addition of a Help Desk Analyst. Situated in New Holland, Pennsylvania, the candidate will be immersed in a dynamic environment where they will serve as a pivotal point of contact for end-users who require technical assistance. The role involves offering high-quality support through various channels such as phone, email, or a ticketing system. Responsibilities: • Act as the first point of contact for end-users needing technical assistance • Resolve basic issues concerning computers, applications, systems, devices, access, and performance • Utilize the ticketing system for documenting, tracking, and resolving reported problems • Guide users on preventive measures and best practices to avoid similar issues in the future • Elevate unresolved issues to the appropriate support teams or levels for further assistance • Assist in software installations, upgrades, user profile setups, and resetting passwords • Ensure compliance with service level standards for response times and quality • Troubleshoot computer hardware, software, and network issues • Manage user administration, password resets, and technical troubleshooting • Offer clear and effective guidance to end-users through strong communication skills.

Office Manager We are offering a permanent employment opportunity for an Office Manager in the legal industry. The role is located in West Chester, Pennsylvania, United States. Responsibilities:• Oversee the smooth running of the office operations to ensure efficiency.• Manage the use of Accounting Software Systems and ADP - Financial Services for financial management.• Handle client inquiries and provide top-notch client service.• Maintain and update customer credit records to ensure accuracy.• Utilize CRM and Dentrix Dental Software for client relationship management and dental services respectively.• Handle Accounts Payable (AP) and Accounts Receivable (AR) using About Time software.• Answer inbound calls in a detail oriented and timely manner.• Process customer credit applications with attention to detail and accuracy.• Utilize Concur for travel and expense management.• Perform other accounting functions as needed to support the office operations.

Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I in ALLENTOWN, Pennsylvania. In this role, you will be the first contact for users, assisting with a variety of hardware, software, and network issues. You will be responsible for monitoring, troubleshooting, and maintaining infrastructure and applications that support both internal and client business operations. This role requires strong problem-solving skills, technical expertise, attention to detail, and a commitment to delivering exceptional support in a fast-paced environment. Responsibilities: • Manage Service Desk escalations through a ticketing system • Provide both remote and on-site troubleshooting for hardware and software support • Ensure the accurate documentation of incidents, including detailed steps and resolutions, in the ticket system • Support the onboarding process through the creation of accounts and configuration of hardware • Handle a variety of user support issues, ranging from hardware and software to network and account management • Diagnose and resolve hardware and software problems, referring complex networking problems to appropriate teams • Provide on-site technical support, which includes the installation and repair of workstations and related software/hardware • Ensure full connectivity of desktop and other networked peripherals through basic network support • Travel to client sites as necessary to provide support • Collaborate with the IT team on special projects and proactively identify opportunities for improvement • Maintain detailed time tracking for work completed • Document IT processes, configurations, and troubleshooting steps in a clear and accurate manner • Provide after-hours support as required, including nights and weekends.

Service Coordinator Are you an organized multitasker with a passion for providing excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a dedicated Service Coordinator to join a local and growing company! In this role, you’ll be the go-to person for scheduling, communication, and ensuring smooth service operations. If you’re someone who enjoys collaborating with teams, building client relationships, and making a difference through your work, this opportunity is perfect for you. Responsibilities:<ul><li>Schedule and dispatch field technicians, contractors, or service personnel based on customer needs, location, and urgency (Source: RH Acronym Guide.docx).</li><li>Manage and update service calendars to optimize time and resources.</li><li>Act as the primary point of contact for customers, addressing inquiries, concerns, and service requests.</li><li>Provide regular updates to clients on the status of service appointments, ensuring accurate and timely information.</li><li>Process service-related documentation, including work orders, invoices, and quality assurance surveys (Source: RH Acronym Guide.docx).</li><li>Maintain accurate records of service activities for reporting and compliance purposes.</li><li>Coordinate with internal teams, including operations, logistics, and quality assurance, to ensure operational efficiency (Source: RH Acronym Guide.docx).</li><li>Communicate with field personnel to confirm job completion, troubleshoot delays, or resolve issues that arise during service delivery.</li><li>Monitor and assess service quality by gathering customer feedback through Quality Control Calls (QCs) or post-service surveys (Source: RH Acronym Guide.docx).</li><li>Identify areas for improvement and recommend solutions to enhance customer satisfaction and service delivery.</li><li>Resolve scheduling conflicts, resource shortages, or other challenges with agility and a focus on customer satisfaction.</li><li>Escalate complex issues to the appropriate manager or department for resolution.</li></ul>

Account Representative Are you a results-driven professional with a passion for building meaningful relationships and delivering exceptional service to clients in the health care industry? Robert Half is seeking a dynamic Account Representative to join a local health care team. In this role, you will connect with health care professionals and organizations, providing tailored solutions that support their evolving needs. Key Responsibilities:<ul><li>Cultivate and maintain positive relationships with existing and potential health care clients, including providers, clinics, hospitals, and other industry stakeholders.</li><li>Serve as the primary point of contact for your assigned accounts, addressing client questions, resolving issues, and ensuring overall satisfaction.</li><li>Proactively identify new growth opportunities within the health care sector, promote our services, and expand the client base.</li><li>Achieve or exceed designated sales quotas by offering solutions tailored to client needs, negotiating contracts, and closing deals.</li><li>Stay up-to-date on industry trends, regulations, and competitive offerings to continuously position the company as a valued partner in the health care space.</li><li>Partner with internal teams, including marketing and operations, to ensure seamless client onboarding and service delivery.</li></ul>

Support Project Manager/Lead We are searching for a Support Project Manager/Lead to join our team in the Higher Education industry. This role is based in Philadelphia, Pennsylvania, and offers a short term contract employment opportunity. As a Support Project Manager/Lead, your primary tasks will involve overseeing site deployments, maintaining effective communication with technicians and clinical site managers, and managing technical issues. Responsibilities: • Oversee the deployment of individual sites, ensuring that safety, security, and cable management standards are met. • Coordinate with technicians to determine necessary software for devices. • Manage device preparation for sites, including labeling and alignment. • Act as the main point of contact for the clinical site manager to determine the deployment plan. • Communicate deployment plans to technicians and assign tasks. • Serve as the escalation point for any technical issues or site barriers. • Coordinate with the onsite cabling vendor for any necessary port activations. • Collaborate with local IT support for assistance with legacy applications. • Conduct a final walk-through of the site to verify the accuracy of Epic documentation (device list and device map). • Complete device list and map for Epic submittal post-deployment. • Work in the command center to monitor and assign tickets from the Service Now queue during Go-Live Support. • Collaborate with other teams in the command center to identify trends or resolutions. • Assist technicians with any escalations or tracking of high-priority incidents, issues, or major outages.

Director of Finance We are seeking a Director of Finance to join our client's team in the Horsham, Pennsylvania area. In this role, you will manage the accounting functions and processes, provide leadership to the finance team, and collaborate closely with other departments to enhance financial performance and support business initiatives. Responsibilities: • Manage and refine all accounting functions and processes, including general ledger reconciliations and journal entry processing.• Provide strategic direction and leadership to the finance team, fostering a culture of continuous improvement and detail-oriented growth.• Lead and manage the monthly and annual budgeting process, including financial forecasting, variance analysis, and performance metrics.• Prepare accurate and timely financial statements, reports, and analyses to inform management decisions and stakeholders.• Analyze production costs, identify areas for cost reduction, and implement strategies to enhance profitability and operational efficiency.• Identify financial risks and develop strategies to mitigate them, ensuring compliance with all financial regulations and standards.• Manage capital investment planning, including the evaluation of potential projects, return on investment analyses, and capital allocation.• Manage cash flow forecasting and working capital to ensure liquidity and operational stability.• Mentor and develop finance team members, fostering a culture of continuous improvement and detail-oriented growth.• Collaborate with other executives and departments, such as operations, and business development to enhance financial performance and support business initiatives.

Office Assistant Are you organized, proactive, and ready to make a difference in a fast-paced office environment? Robert Half is seeking an efficient and detail-oriented Office Assistant to support day-to-day operations of a growing organization. Join us and become the backbone of our administrative success! Key Responsibilities:<ul><li>Perform general administrative duties, including filing, organizing paperwork, and managing office supplies inventory.</li><li>Answer phone calls, manage incoming and outgoing mail, and greet visitors in a professional and welcoming manner.</li><li>Help manage schedules and calendars, including setting appointments and coordinating meetings.</li><li>Maintain accurate records by inputting and updating data into spreadsheets, databases, or office systems.</li><li>Provide assistance to departments or executives by preparing documents, reports, and presentations as needed.</li><li>Ensure the workspace is clean, organized, and fully stocked with supplies.</li></ul>

Cybersecurity Systems & Data Engineer We are inviting applications for the position of Cybersecurity Systems & Data Engineer in our team located in WEST CONSHOHOCKEN, Pennsylvania. You will play a pivotal role in maintaining and implementing data architecture in accordance with industry security standards and best practices. This role offers an exciting opportunity to contribute to our operations and work in a dynamic industry. Responsibilities: • Implement robust data encryption and access controls across critical data platforms including Azure Blob Storage, Databricks, SQL, and 3rd party data environments. • Analyze vendor services and data requirements, working both independently and in coordination with key vendors. • Assist in developing secure capabilities for data delivery and management between platforms, focusing on Data Loss Prevention methods and protections for data in transit, at rest, and under transformation. • Participate in incident response and troubleshoot complex issues. • Identify opportunities to enhance network segmentation and protection strategies. • Perform complex data analysis and suggest new network flows and architectures. • Support the development of reporting and communication methods for the Director and client/venue IT personnel. • Stay updated on trends and development opportunities within security regulatory, technology, and operational requirements. • Implement platform and service configuration changes to meet information security requirements. • Provide Tier III capabilities as needed to support Operations and GRC teams.

Account Executive The Account Executive will be responsible for managing client relationships, developing new business opportunities, and driving/managing the sales cycle. This role will consist of generating sales leads, maintaining client relationships, providing sales strategies, speaking on product knowledge, meeting and/or exceeding sales targets and revenues, and assist with executive orders. The ideal Account/Customer Service Executive will also develop business plans to assist in goal setting, present product knowledge to prospective clients, negotiate agreements, and resolve all client inquiries. Responsibilities:• Oversee the entire sales process, from the initial consultative sales approach to closing the deal• Identify and capitalize on new sales opportunities through various networking activities• Present our product offerings to potential clients in a compelling manner• Prepare and deliver accurate quotes to prospective clients• Follow up with customers to ensure their satisfaction and address any concerns• Provide exceptional after-sales support to foster customer loyalty• Maintain regular contact with key clients to build strong, lasting relationships• Address and resolve customer complaints effectively, aiming to maintain customer satisfaction and uphold the company's reputation• Use CRM tools to manage customer relationships and sales activities effectively• Utilize your account reconciliation skills to ensure accurate billing and invoice processing.

Litigation Associate Litigation Associate -1-5+ YearsFull-Time, Direct Hire (Center City, Philadelphia, PA) Hybrid Our client, a reputable mid-sized law firm located in the heart of Center City, Philadelphia, Pennsylvania is seeking an experienced Defense Litigation Associate to join their growing team. The ideal candidate will have 1-5+ years of experience in defense litigation, with a strong background in writing, research, and billing. This position offers an excellent opportunity to grow within a supportive, collaborative environment while working on complex defense cases for prominent clients in the insurance industry. Key Responsibilities:<ul><li>Manage a caseload of insurance defense matters, including personal injury, property damage, and other liability cases.</li><li>Draft and file motions, pleadings, discovery requests, and responses.</li><li>Conduct legal research and prepare case memoranda and summaries.</li><li>Attend depositions, hearings, and trials as needed, assisting senior attorneys and clients.</li><li>Communicate directly with clients, opposing counsel, and experts to facilitate case progression.</li><li>Prepare billing entries in accordance with client guidelines and firm standards.</li><li>Assist in the development and execution of case strategies.</li><li>Collaborate with a team of attorneys and legal staff to ensure efficient case management and client service.</li></ul>

Customer Service Representative Are you passionate about delivering exceptional customer experiences? Robert Half is looking for a dedicated and customer-focused individual to join a local and growing organization as a Customer Service Representative. In this role, you’ll be the voice of the organization, helping to solve customer challenges, answer questions, and create meaningful interactions every day. If you enjoy problem-solving, thrive in a fast-paced environment, and love finding ways to go the extra mile, we’d love to hear from you! Responsibilities:<ul><li>Assist customers with inquiries regarding products, services, billing, or account management via phone, email, live chat, and/or in person.</li><li>Resolve issues efficiently by identifying customer needs, troubleshooting concerns, and providing thoughtful solutions.</li><li> Accurately maintain and update customer records, ensuring all information is documented and actionable in a timely manner.</li><li>Work closely with internal teams, including sales and technical support, to address complex customer concerns and escalate issues when necessary.</li><li>Go beyond solving problems—proactively offer solutions and insights to enhance the overall customer experience.</li></ul>

Trust and Estate Paralegal We are looking for an experienced Trust and Estate / Estate and Tax Paralegal to join our client's respected law firm client's team. The position is based in King of Prussia, Pennsylvania. As an Estate and Tax Paralegal, you will be integral in handling complex estates, tax filings, and fiduciary duties. Responsibilities: • Prepare and manage Federal Estate Tax Returns, PA Inheritance Tax Returns, and fiduciary accounts for estates.• Engage with clients to build and maintain long-term relationships, offering advice on probate, estate, and trust administration matters.• Oversee the preparation, filing, and management of all necessary legal documents, including probate and trust administration paperwork.• Ensure tax filings are in compliance with the laws.• Contribute significantly to client services and operations.• Work collaboratively with the team on high-profile matters within the trusts, estates, and tax fields.• Utilize your skills in EstateWorks, ProSystem, and iManage (or similar legal software).• Handle client queries effectively and interact professionally with attorneys.

Sr. Tax Staff - Public We are offering an exciting opportunity for a Senior Tax detail oriented in Horsham, Pennsylvania. This role involves overseeing a range of tax-related activities and providing innovative tax planning and regulatory compliance support. The successful candidate will work in a hybrid environment, incorporating both remote and in-office tasks. Responsibilities: • Oversee all tax-related activities and ensure regulatory compliance • Provide innovative tax planning and consulting services to a diverse range of clients • Maintain up-to-date knowledge of developments in federal, state, and local tax laws and regulations • Offer guidance and support to less-experienced staff members • Manage client relationships and ensure their tax compliance • Collaborate with financial auditors when necessary • Conduct research on tax-related issues and recommend solutions • Participate in business development initiatives and identify opportunities for additional client services • Prepare complex tax returns and provide tax planning services to clients • Analyze and minimize tax liability through sound and informed application of laws and regulations

Attorney/Lawyer We are offering an exciting opportunity for an experienced Family Law Attorney/Lawyer based in Philadelphia, Pennsylvania. As part of our team, you will be focusing on divorce and family law cases, providing assertive legal services to clients and working closely with other attorneys, paralegals, and support staff. Responsibilities • Serve as a legal advocate for clients, representing them in mediation, court hearings, and trials.• Work in collaboration with other attorneys, paralegals, and support staff to ensure excellent outcomes.• Cater to individual client needs, providing compassionate and impactful legal services.• Show proficiency in basic computer systems and willingness to learn legal-focused software, such as Clio.• Stay updated with changes to family law regulations and understand their implications for clients.• Handle client inquiries, resolving them efficiently and effectively.• Monitor client accounts and take appropriate action based on case developments.• Process legal documents and maintain accurate client records.• Utilize skills in Civil Litigation, Claim Administration, and Complaint Handling, amongst others.• Apply knowledge of Family Law and experience in Defending Depositions and Deposition Summary.

Associate Attorney Associate Attorney – Media, PA (Delaware County) – Greater Philadelphia AreaOur client, a well-established law firm in Media, PA (Delaware County), is seeking an experienced and motivated Associate Attorney to join their team. This firm specializes in commercial litigation, construction law, and community association legal matters. Offering a supportive, collaborative environment, the firm is committed to providing its attorneys with the tools for professional growth and success. As a third-party recruiter, we are representing the law firm in this search at no cost to the candidate. The firm offers excellent benefits and opportunities for career advancement. Responsibilities:<ul><li>Manage and litigate community association assessment collection cases and commercial litigation matters</li><li>Draft and file legal documents, including motions, briefs, and pleadings</li><li>Conduct detailed legal research to support litigation strategies and case preparation</li><li>Prepare for and attend client meetings, depositions, and court appearances</li><li>Ensure compliance with legal procedures and maintain up-to-date knowledge of relevant case law</li><li>Work closely with senior attorneys and collaborate with other team members to handle complex cases</li></ul>

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative based in New Holland, Pennsylvania. In this role, you will be expected to handle inbound calls, provide exceptional customer service, and perform data entry tasks in a call center environment. Responsibilities • Addressing and resolving customer inquiries and complaints• Handling inbound calls effectively• Maintaining and updating customer records accurately• Conducting data entry tasks and maintaining customer information• Escalating calls to next tier of support as needed• Using database software to track, record, and report customer interactions• Ensuring all email correspondence with customers are handled professionally• Regularly monitoring customer accounts and taking necessary actions

Executive Assistant Robert Half is in search of a top-notch Executive Assistant to add some dynamism to our client based in Philadelphia. The Executive Assistant will provide high-level administrative support to the client by managing schedules, monitoring and responding to emails, organizing materials for meetings, and ensuring key initiatives progress efficiently. The ideal Executive Assistant will be successful if they have excellent verbal and written communication skills and the ability to perform multiple tasks within set deadlines. Responsibilities:<ul><li>Efficiently and promptly resolve any scheduling conflicts and keep the client's calendar updated</li><li>Prioritize and manage the client's email inbox, ensuring timely responses and follow-ups</li><li>Field and prioritize incoming calls, providing detailed messages as necessary</li><li>Ensure all necessary materials for meetings are prepared and organized in advance</li><li>Act as a liaison between the client and both internal and external contacts, maintaining efficient communication</li><li>Monitor the progression of key initiatives and projects, ensuring they are advancing as planned</li><li>Provide general administrative support, including document preparation, file management, and handling confidential information with discretion</li><li>Utilize calendaring skills to manage and maintain schedules</li><li>Coordinate meetings, confirming availability and preparations with other Executive Assistants and attendees</li></ul>

Accounting Manager OnsiteSalary: $90,000 - $120,000/year A client of ours is currently hiring for Accounting Manager that will collaborate with strategic projects, process improvement and automation, in the mission to support experienced systems and processes, that supports growth and scalability, as a strong standalone Public Co. Key responsibilities will include the following:• Possess a thorough understanding of US GAAP/Non-GAAP compliance and other accounting regulations. Collaborate with the KPMG team to develop a consolidated Profit & Loss template.• Oversee and manage the general accounting functions, including, but not limited to: accounts payable, accounts receivable, general ledger, payroll, and taxes.• Execute financial closing tasks, including the preparation and review of journal entries, account reconciliations, and in-depth analyses.• Additionally, coordinate with the International Accounting team to manage and perform the monthly consolidation of financial statements.• Collaborate with the Sales team to review the commission process and provide support to the current commission manager.• Work closely with the Treasury team to forecast both short-term and long-term cash projections.Coordinate review and audit activities during quarterly and annual reviews to ensure timely, complete, and accurate responses to information requests.• Proactively support initiatives to implement operational accounting efficiencies through system and process improvements, and control enhancements. Understand internal controls and the implications of the Sarbanes-Oxley Act (SOX) when implementing changes.• Maintain close collaboration with the Finance team, including FP& A, Investor Relations, Tax & Treasury, and FinOps, to ensure alignment of accounting practices with both finance and business objectives.• Work with cross-functional teams to evaluate and optimize expenses, identify opportunities for cost reduction, and contribute to the development of cost-saving strategies.