We are looking for a dedicated Help Desk Analyst II to join our team in Franklin, Wisconsin. This Contract-to-Permanent position offers an exciting opportunity to provide technical support and ensure smooth IT operations for both onsite and remote users. The ideal candidate will thrive in a collaborative environment and possess strong problem-solving abilities to address hardware, software, and system issues.<br><br>Responsibilities:<br>• Respond promptly to user requests and inquiries through platforms such as Jira and Zendesk.<br>• Deliver technical support to approximately 100 onsite employees and over 100 remote users.<br>• Configure and set up laptops, monitors, printers, and other IT equipment for new and existing staff.<br>• Facilitate onboarding processes by preparing and deploying necessary IT tools for new team members.<br>• Diagnose and resolve hardware and software issues, escalating complex problems as needed.<br>• Manage and prioritize support tickets effectively using Jira and Zendesk systems.<br>• Assist with physical IT setups during facility moves or expansions.<br>• Provide support for virtual meetings and conference calls using tools like Zoom and Microsoft Teams.<br>• Participate in technical projects, ensuring alignment with IT workflows and resource management.<br>• Adhere to change management protocols and follow established IT procedures.
<p>We are looking for a Jr. Systems Administrator/ Help Desk Analyst III to join our team in Milwaukee, Wisconsin, on a contract-to-permanent basis. In this role, you will be responsible for maintaining and supporting computer systems, networks, and user accounts to ensure seamless operations. Your expertise will contribute to the success of our organization's transport services by resolving technical issues, managing hardware and software configurations, and ensuring system security.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve software and hardware issues to minimize downtime and disruptions.</p><p>• Perform repairs and replacements of damaged computer and network components as needed.</p><p>• Implement and enforce security measures to protect end-user systems and data.</p><p>• Create, maintain, and update technical documentation to ensure accuracy and accessibility.</p><p>• Test new hardware and software prior to deployment to ensure compatibility and reliability.</p><p>• Manage and track inventory of IT equipment and tools.</p><p>• Provide support during outages and respond to urgent needs, including outside regular working hours.</p><p>• Handle user account management and oversee permissions and access controls.</p><p>• Collaborate with vendors to determine warranty or repair options for faulty equipment.</p><p>• Troubleshoot network connectivity issues for various devices and coordinate efforts with the networking team.</p>
<p>Robert Half is seeking an experienced and motivated IT Director with managed services experience for our client near Elm Grove, WI. This role involves overseeing the overall IT strategy of the company, leading technical teams, managing client IT issues, and ensuring efficient project delivery. The ideal candidate will have a strong technical skill set, leadership capabilities, a focus on client satisfaction, and proven experience in growth and strategy.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead technical teams to deliver infrastructure and security services.</li><li>Manage team operations, performance, and professional development.</li><li>Oversee project execution, ensuring adherence to timelines, budgets, and client requirements.</li><li>Ensure client satisfaction by continuously improving service delivery and SLAs.</li><li>Collaborate with account management teams on project planning and pricing.</li><li>Develop relationships with vendors and implement best practices.</li><li>Provide strategic reporting on KPIs, opportunities, and challenges to leadership.</li><li>Travel locally as needed for client visits.</li></ul><p> </p><p><br></p><p><br></p>
We are offering a contract to permanent employment opportunity in the technology sector in Milwaukee, Wisconsin. We are seeking a dedicated IT Director to join our team and help us manage and improve our tech operations. This role involves a variety of functions including networking, support, and ERP, as well as recruiting and managing team members.<br><br>Responsibilities:<br>• Lead the IT department, including all hardware, software, and networking<br>• Oversee the effective installation, management and maintenance of all IT systems<br>• Implement and manage cloud technologies across the organization<br>• Utilize ERP - Enterprise Resource Planning to optimize business operations<br>• Manage CRM systems to ensure smooth customer relationship management<br>• Be the primary point of contact for all IT related issues<br>• Recruit, permanent, and train new IT staff members<br>• Collaborate with HR for recruitment and other personnel management functions<br>• Ensure the company's IT systems are secure and up-to-date<br>• Resolve any IT related issues promptly and efficiently.
