We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this Contract to permanent position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries and processing orders efficiently. This is an excellent opportunity to contribute to the success of a non-profit organization while showcasing your communication and problem-solving skills.<br><br>Responsibilities:<br>• Handle incoming customer inquiries with professionalism and provide prompt resolutions to their concerns.<br>• Process customer orders accurately while maintaining attention to detail.<br>• Collaborate with other team members to ensure seamless communication and customer service delivery.<br>• Manage both inbound and outbound calls, addressing customer needs effectively.<br>• Maintain accurate records of customer interactions and transactions.<br>• Provide product and service information to customers in a clear and concise manner.<br>• Resolve complaints and escalate issues when necessary to ensure customer satisfaction.<br>• Prioritize tasks to meet performance metrics and deadlines.<br>• Continuously improve knowledge of company policies and procedures to enhance service quality.<br>• Support the team in achieving customer service goals and objectives.
We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role.<br><br>Responsibilities:<br>• Process order receipts and confirmations for retail, corporate, and wholesale customers.<br>• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.<br>• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.<br>• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.<br>• Manage donation requests and set up new customer profiles in the database.<br>• Perform filing and maintain organization for front desk and reception duties.<br>• Monitor aged receivables on a weekly basis to ensure timely follow-up.<br>• Generate monthly customer statements and prepare salesperson commission reports.<br>• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.<br>• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
<p>We are looking for a dedicated Customer Service Representative for a Menomonee Falls, WI area organization. You will play a key role in ensuring smooth communication with clients, processing orders efficiently, and maintaining high standards of service. This position is ideal for someone who thrives in a fast-paced environment and enjoys solving problems while delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries promptly and professionally, ensuring their needs are met with clarity and efficiency.</p><p>• Process and manage incoming orders, ensuring accuracy and timely entry into the system.</p><p>• Prepare and provide detailed quotes to clients, addressing any questions or concerns regarding pricing or specifications.</p><p>• Collaborate with internal teams to ensure customer satisfaction and resolve any issues that may arise.</p><p>• Maintain accurate records of customer interactions and transactions for reference and reporting purposes.</p><p>• Monitor order progress and communicate updates to clients as needed.</p><p>• Identify opportunities to improve customer service processes and contribute to enhancing overall client satisfaction.</p><p>• Handle complaints or concerns with empathy and professionalism, aiming to find effective resolutions.</p><p>• Stay informed about company products and services to offer accurate guidance and support.</p>
We are looking for a dedicated Patient Services Representative to join our team in Waukesha, Wisconsin. In this long-term contract position, you will play a key role in ensuring patients receive exceptional care and assistance throughout their visit. This role requires strong organizational skills, empathy, and the ability to handle multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Monitor patient flow to ensure timely and courteous service.<br>• Assist patients with various needs, such as referrals, directions, or locating mobility aids.<br>• Manage visit closures, including scheduling follow-up appointments and handling check-out procedures.<br>• File, retrieve, and deliver patient records while maintaining accurate documentation.<br>• Provide responsive support by addressing patient inquiries and resolving issues promptly.<br>• Handle inbound and outbound calls to schedule appointments and provide patient information.<br>• Utilize electronic health records (EHR) systems and medical software for efficient data management.<br>• Collaborate with medical staff to ensure seamless communication and patient care.<br>• Maintain professionalism and adaptability in handling shifting priorities.<br>• Uphold a welcoming and helpful environment for all patients.
We are looking for a skilled Receptionist to join our team in Fond du Lac, Wisconsin. In this long-term contract role, you will serve as the first point of contact for visitors and employees, while providing vital administrative support to the HR department. This position offers an excellent opportunity for someone who is detail oriented, thrives in a dynamic environment, and values confidentiality.<br><br>Responsibilities:<br>• Serve as the welcoming face of the organization by greeting visitors and managing front desk operations.<br>• Handle incoming calls using a multi-line phone system, directing inquiries to the appropriate departments.<br>• Provide administrative assistance to the HR team, including maintaining employee records, processing permits, and preparing documents.<br>• Collaborate with the People Development team to enroll employees in training programs and ensure training records are accurately updated.<br>• Process and track sales permits, including applications, renewals, and compliance documentation.<br>• Respond to employee requests and inquiries, escalating issues as needed.<br>• Support HR projects and initiatives by managing logistics and ensuring timely execution.<br>• Maintain confidentiality and accuracy in handling sensitive HR information.<br>• Assist with office coordination tasks to ensure smooth day-to-day operations.
