5 Results for Systems Administrator Ii Jobs in Washington, DC

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Systems Admin / Tier 3 Support

Baltimore, MD
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for an experienced Systems Admin / Tier-3 Support specialist to join a healthcare-focused organization in Baltimore, Maryland. This Long-term Contract opportunity is ideal for someone who thrives in a hands-on technical environment, takes initiative, and can provide advanced support across core infrastructure and end-user systems. The role supports a distributed organization with a sizable user base and multiple sites, requiring strong expertise in Microsoft technologies, endpoint administration, and hybrid identity management. You will work closely with a collaborative IT team while serving as a senior escalation point and helping strengthen day-to-day operational stability. Responsibilities: • Oversee administration of core IT platforms, including help desk tools, endpoint management solutions, backup systems, and patch deployment processes. • Maintain and support a hybrid identity environment with a strong emphasis on on-premises Active Directory, including user and computer administration, group policy management, permissions, and security group oversight. • Manage Microsoft 365 administration tasks such as identity configuration, portal administration, synchronization with Azure AD, conditional access, and group-based settings. • Perform advanced troubleshooting and resolution for escalated infrastructure, systems, and endpoint issues across a multi-site environment. • Support ongoing server and workstation maintenance to help ensure reliable performance, system availability, and compliance with operational standards. • Contribute to cloud adoption efforts by identifying and assisting with opportunities to transition appropriate on-premises services to cloud-based platforms. • Handle selected security and configuration-related activities as part of broader systems administration responsibilities. • Provide guidance and technical mentorship to entry-level IT team members while acting as a senior resource for complex support needs.
2026-09-24T00:00:00Z

Help Desk Analyst II

Baltimore, MD
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are seeking a dependable and service-oriented Help Desk / Tech Support II detail oriented to provide hands-on technical support for end users across hardware, software, account administration, and device deployment needs. This role serves as a primary point of contact for help desk requests, supports onboarding and account changes, coordinates vendor-related break/fix services, and contributes to IT and departmental projects. Based on general knowledge. Key Responsibilities: Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices. Based on general knowledge. Provide Level II technical support for desktops, laptops, mobile devices, printers, and related systems. Based on general knowledge. Assist with new permanent employee onboarding, including account setup, permissions, and access change requests. Based on general knowledge. Monitor and manage the help desk ticketing queue, ensuring timely response, resolution, and communication with end users. Based on general knowledge. Act as a primary point of contact for technical support issues and escalate complex problems when needed. Based on general knowledge. Coordinate break/fix activities with third-party vendors, including equipment deliveries, installations, and service appointments. Based on general knowledge. Support deployments, system configurations, and device imaging as part of ongoing IT operations. Based on general knowledge. Assist with departmental and cross-functional IT projects as assigned. Based on general knowledge. Maintain accurate documentation of incidents, resolutions, assets, and system changes. Based on general knowledge. Support a mixed technology environment that may include Microsoft platforms, Active Directory, Cisco technologies, Citrix technologies, Mac computers, Apple devices, and Android devices. Based on general knowledge.
2026-09-22T00:00:00Z

Help Desk Analyst II

Baltimore, MD
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for an experienced Help Desk Analyst II to support day-to-day technology needs for a mission-driven healthcare and social assistance organization in Baltimore, Maryland. This Long-term Contract opportunity is ideal for someone who is comfortable providing onsite support, resolving a wide range of end-user issues, and delivering excellent service to employees with varying levels of technical ability. The role focuses on troubleshooting modern workplace tools, maintaining smooth operation of conference room technology, and ensuring timely ticket resolution in a fast-paced environment. Responsibilities: • Provide onsite technical support for staff by diagnosing and resolving hardware, software, account access, and workstation issues across Windows 11, Linux, and Microsoft-based environments. • Manage incoming service requests through Zendesk, prioritize issues appropriately, and resolve Tier I and Tier II incidents while escalating more advanced problems when necessary. • Support Office 365 applications, Okta single sign-on access, and other cloud-based business tools to keep employees productive and secure. • Maintain and troubleshoot Zoom-enabled conference room systems, including collaboration technology such as Neat and Poly devices, to ensure reliable meeting experiences. • Assist users with content access and collaboration platforms, including cloud document management tools, while promoting efficient day-to-day usage. • Work closely with a small technology team to deliver responsive service, share updates on recurring issues, and contribute to consistent support practices. • Communicate clearly with users of different technical backgrounds, providing patient guidance and practical solutions that improve the overall support experience. • Document troubleshooting steps, resolutions, and escalation details accurately within the ticketing system to support visibility and knowledge sharing.
2026-10-07T00:00:00Z

Systems Engineer

Arlington, VA
onsite
Temporary to Hire
59.375 - 68.75 USD / Hourly
We are seeking a Systems Engineer to join our professional services team located in Arlington, Virginia, 22201, United States. In this role, you will be involved in a variety of tasks including independent projects to enhance or rectify issues within our IT infrastructure, daily management of servers and networks, and collaboration with the IT Help Desk to ensure superior customer service. Responsibilities: • Execute independent projects to augment functionality or resolve problems within the IT infrastructure • Participate in the daily management, monitoring, and maintenance of servers, networks, and other infrastructure technology • Collaborate with the IT Help Desk and its team members to ensure the highest degree of customer service • Regularly report to IT Management on network performance, incident trends, projects, problems, and activities • Act as the Problem Owner for IT system faults, including issue identification, coordination of staff, and vendors to assist in problem resolution • Create departmental and team procedures, installation documentation, and work instructions as needed • Perform monthly patching of Windows servers and laptops • Assist other technicians and IT team members with installation, configuration, maintenance, and troubleshooting problems • Monitor and report on daily system backups • Assist in managing the user environment, actively monitoring corporate servers and applications • Work as needed on IT projects to ensure customer needs are met in a courteous and professional manner. This role offers a contract to hire employment opportunity.
2026-10-01T00:00:00Z

Business Systems Analyst

Washington, DC
onsite
Temporary / Contract
50 - 54 USD / Hourly
We are looking for a Business Systems Analyst to support mission-critical business applications within a federal government environment. This role is responsible for the administration, maintenance, optimization, and support of enterprise applications including iManage, eRooms, Confluence, and Jira. Key Responsibilities:· Administer, maintain, and support business-critical applications including iManage, eRooms, Confluence, and Jira.· Perform system configuration, upgrades, patching, and ongoing maintenance activities.· Monitor application health, performance metrics, logs, and system availability.· Troubleshoot and resolve issues related to application functionality, integrations, user access, and performance.· Manage user accounts, permissions, and role-based access controls.· Optimize system performance and implement enhancements to improve reliability and user experience.· Support backup, recovery, and disaster recovery processes for business applications.· Configure and maintain workflows, automations, and integrations within Jira and Confluence.· Create and maintain technical documentation, operational procedures, and troubleshooting guides.· Apply security updates and ensure applications remain compliant with organizational standards.· Participate in change management activities and support system implementation initiatives.
2026-09-23T00:00:00Z

5 results for Systems Administrator Ii in Washington, DC