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2 results for Help Deskdesktop Support Analyst in Waller, TX

Data Support Engineer

Houston, TX
onsite
Permanent / Full Time
130000 - 145000 USD / Yearly
OverviewSeeking a technical support professional to provide operational support for enterprise data platforms, integrations, and reporting environments. This role serves as a key point of contact for troubleshooting data-related issues, monitoring system performance, and ensuring the reliability of critical business data processes.Key Responsibilities<ul><li>Provide first- and second-level support for data integration processes, reporting platforms, and enterprise data workflows.</li><li>Monitor system performance, data movement, and operational health using monitoring and alerting tools.</li><li>Investigate, troubleshoot, and resolve technical issues while meeting established service levels.</li><li>Escalate complex incidents to engineering or development teams with thorough documentation and analysis.</li><li>Perform routine operational activities including batch process monitoring, system checks, access management, and data validation.</li><li>Partner with business stakeholders to support data-related requests and improve overall user experience.</li><li>Maintain support documentation, knowledge articles, operational procedures, and troubleshooting guides.</li><li>Participate in root cause analysis efforts and contribute to continuous service improvements.</li><li>Support incident, problem, and change management processes.</li><li>Participate in rotational on-call support as required.</li></ul>
2026-09-02T00:00:00Z

Level 3 Cybersecurity Analyst

Houston, TX
onsite
Temporary / Contract
64.125 - 74.25 USD / Hourly
We are looking for an experienced Level 3 Cybersecurity Analyst to support and strengthen enterprise security operations in Houston, Texas. This Long-term Contract position is ideal for a detail-oriented candidate who can protect Windows-based environments, administer secure access, and help maintain resilient infrastructure across end-user and server platforms. The role combines hands-on security administration with system oversight, requiring strong judgment, technical depth, and the ability to work across core technologies such as Active Directory, Microsoft Windows Server, Windows 10, Dell platforms, and Citrix environments. Responsibilities: • Oversee security administration activities across enterprise systems, with a focus on protecting Windows server and desktop environments. • Manage identity and access controls within Active Directory, including account provisioning, permissions review, and policy enforcement. • Monitor, maintain, and harden Microsoft Windows Server infrastructure to support secure and reliable business operations. • Support endpoint security for Windows 10 devices by addressing vulnerabilities, applying controls, and coordinating remediation efforts. • Administer and troubleshoot security-related issues across Dell Technologies hardware and associated enterprise platforms. • Maintain secure access and session integrity within Citrix environments, resolving risks that could affect availability or user productivity. • Investigate system security events, analyze operational issues, and implement corrective actions to reduce exposure and improve stability. • Document configurations, security procedures, and administrative activities to support compliance, audit readiness, and operational consistency.
2026-09-10T00:00:00Z