24 results for Customer Service Rep in Vienna, VA

Customer Service Representative Robert Half is currently searching for an articulate, highly skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity based in Centreville, Virginia. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:<ul><li> Handle both inbound and outbound customer calls.</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Follow communication procedures, guidelines and policies.</li><li>Take the extra mile to engage customers.</li></ul>

Customer Service Representative Robert Half is currently searching for an articulate, highly skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity based in Fairfax, Virginia. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:<ul><li> Handle both inbound and outbound customer calls.</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Follow communication procedures, guidelines and policies.</li><li>Take the extra mile to engage customers.</li></ul>

Customer Service Representative We are offering a contract to permanent employment opportunity for a Customer Service Representative in Fairfax, Virginia. This role is based in a dynamic and fast-paced environment within the mortgage industry. The successful candidate will be working onsite, providing critical support to the payment processing department. Responsibilities: • Efficiently process and handle customer credit applications • Ensure customer credit records are up-to-date and accurate • Respond to and resolve customer inquiries in a timely manner • Monitor customer accounts and execute appropriate actions • Follow up with customers regarding overdue payments via phone calls and emails • Send out email letters to customers reminding them of their delinquent payments • Update customer account information through precise data entry • Distribute notices to customers about their account status through email, voicemail, and mail • Utilize Microsoft Office tools to perform tasks and maintain records • Learn and adapt to new systems and procedures as required Note: This role requires onsite presence and does not support remote work.

Customer Service Representative We are looking for a meticulous Customer Service Representative to join our team located in a Manassas, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.Responsibilities:Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up to date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service.

Customer Service Representative We are located in Washington, District of Columbia, and we're actively seeking a Customer Service Representative to become a part of our team in the non-profit sector. This role offers a long-term contract employment opportunity where the selected candidate will be primarily involved with customer service and data entry tasks. Responsibilities: • Efficiently handle inbound and outbound calls, providing quality customer service. • Administer Salesforce, maintaining customer records and processing applications. • Thoroughly review files received from radio stations, ensuring they are correctly assigned to the appropriate account and reporting period. • Ensure that the information in the reports adheres to the standard reporting guidelines. • Proficiently execute data entry tasks, maintaining the accuracy of data. • Handle email correspondence, responding to customer inquiries in a timely manner. • Maintain superior customer service, ensuring customer satisfaction. • Direct phone calls, managing multi-line phone systems. • Schedule appointments as needed, ensuring smooth operations. • Undertake order entry tasks, ensuring all customer orders are properly recorded in the system. • Utilize Microsoft Excel and Word to manage, analyze, and report data.

Customer Service Representative We are in search of a Customer Service Representative to become part of our team in the non-profit sector, based in Washington, District of Columbia. In this role, your main focus will be to manage customer inquiries and maintain accurate records while also contributing to various projects across our departments. This role offers a long-term contract employment opportunity. Responsibilities: • Attend to customer inquiries and provide exceptional customer service. • Accurately process credit applications from customers. • Utilize Microsoft Word and Excel to maintain and update customer records. • Efficiently manage inbound and outbound calls, maintaining a high level of professionalism. • Handle data entry tasks and order entries with precision. • Schedule appointments as required, ensuring smooth operations. • Contribute to other departmental projects as needed. • Ensure all email correspondence is handled promptly and professionally.

Customer Service Representative We are in search of a Customer Service Representative to join our team in the non-profit sector, based in WASHINGTON, District of Columbia. This role primarily involves data entry and assurance tasks along with customer service duties, all within a call center environment. Responsibilities: • Efficiently handle data entry tasks involving customer credit applications • Ensure the accuracy of customer credit records • Assign received files from radio stations to the correct account and reporting period • Ensure that the information in the report adheres to reporting standards • Utilize Salesforce for administrative tasks, if possible • Respond to customer inquiries via email and phone • Manage and monitor customer accounts and take necessary actions • Provide superior customer service, including answering inbound and outbound calls • Navigate a multi-line phone system to direct calls appropriately • Schedule appointments as required in Microsoft Word and Excel • Strive for excellence in call center customer service and order entry tasks.

Customer Service Specialist – We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today! This position is based in Falls Church, Virginia and you will be working on-site Monday to Friday.Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up-to-date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service.

Patient Service Representative We are seeking a dedicated Patient Service Representative to join our clients and assist in delivering an exceptional patient experience. As the first point of contact for patients and visitors, the Patient Service Representative plays a key role in ensuring smooth and efficient front-office operations. This position involves greeting patients, scheduling appointments, handling inquiries, verifying insurance information, and ensuring that the overall patient experience remains positive and efficient.Responsibilities:<ul><li>Greet and check-in patients in a professional and courteous manner.</li><li>Schedule and confirm patient appointments accurately, ensuring proper follow-up for appointments and procedures.</li><li>Verify and update patient information, including demographics, insurance details, and medical history.</li><li>Answer patient calls, address inquiries, and resolve issues promptly or direct to appropriate departments.</li><li>Assist with obtaining and verifying insurance pre-authorizations and referrals as needed.</li><li>Maintain accurate and confidential patient records in the electronic health record (EHR) system.</li><li>Assist in coordinating patient flow and ensuring that patients are seen in a timely manner.</li><li>Provide necessary forms and information to patients, such as consent forms and patient instructions.</li><li>Assist with the maintenance of office supplies and general cleanliness of the reception area.</li><li>Follow all office procedures for scheduling, data entry, and patient communications.</li><li>Support administrative tasks as needed to ensure efficient office operations.</li></ul>

Overnight Receptionist We are actively seeking an OVERNIGHT Receptionist to join our team based in Reston, Virginia. This role offers a short-term contract employment opportunity. As an Overnight Receptionist, you will be the initial point of contact providing exceptional customer service and handling various administrative tasks. This role involves front desk duties within the industry. ensuring smooth operations.Responsibilities:• Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel• Welcome visitors by greeting them professionally and courteously, in person or on the telephone• Ensure efficient communication by accurately taking and delivering messages• Keep a safe and clean reception area by complying with procedures, rules, and regulations• Contribute to team effort by accomplishing related results as needed• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs• Handle multiple lines, transferring calls as necessary• Maintain customer trust by keeping client interactions confidential• Utilize excellent customer service skills and exceed customers' expectations• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

Receptionist We are seeking a Receptionist for our team located in POTOMAC, Maryland. In this role, you will be responsible for handling customer inquiries, maintaining accurate customer records, and managing various administrative duties. This role is an integral part of our team, ensuring effective communication within the office and providing excellent customer service. Responsibilities: • Answering multi-line phone system and managing email correspondence.• Providing excellent customer service to both internal and external stakeholders.• Performing data entry tasks and maintaining organized files.• Scheduling appointments and managing calendars.• Handling receptionist duties such as greeting visitors and providing general information.• Utilizing Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks.• Ensuring the reception area is tidy and presentable.• Assisting with other administrative tasks as needed.• Handling confidential information with discretion.• Collaborating with team members to achieve overall organizational goals. For immediate and confidential consideration, please submit resumes in confidence to Vice President of Permanent Placement, Anne-Laure McGrory at anne-laure [dot] mcgrory [at] roberthalf [dot] [com].

Front Desk Coordinator We are in the Information Technology industry and are situated in Herndon, Virginia. We are looking for a Front Desk Coordinator. As a Front Desk Coordinator, you will be the first point of contact for our company, offering administrative support across the organization. This position offers a short term contract employment opportunity. Responsibilities • Answer and direct phone calls in a polite and friendly manner • Welcome visitors and direct them to the appropriate department or person • Perform administrative duties such as filing, typing, copying, binding, scanning etc. • Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer • Keep detailed and accurate records of visitor requests and of calls received • Receive deliveries; sort and distribute incoming mail • Maintain a safe and clean reception area • Coordinate mail flow in and out of the office • Use Microsoft Excel, Microsoft Word, and Microsoft Outlook for data entry • Provide excellent customer service • Scheduling appointments

Receptionist We are offering a contract for a receptionist role based in Herndon, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally.Responsibilities• Manage incoming phone calls using a multi-line phone system• Ensure effective customer service by addressing customer inquiries and resolving their issues• Carry out data entry tasks with precision and speed• Handle email correspondence professionally and promptly• Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks• Organize files systematically for easy retrieval• Schedule appointments and manage the office calendar• Perform scanning tasks to digitize important documents• Exhibit strong interpersonal skills while interacting with clients and team members

Temporary receptionist on call We are offering a short-term contract employment opportunity for a Part Time On-Call Receptionist. This position is based in Vienna, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Can start immediately.Responsibilities: • Providingtop-notch customer service to clients • Managing inboundcalls and addressing inquiries promptly • Assisting with administrative tasks as needed • Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Organize and maintain files, ensuring easy accessibility and up-to-date records

Receptionist We are offering a contract for a receptionist role based in Chantilly, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally.Responsibilities:• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.• Perform data entry tasks, updating and maintaining accurate records of client information.• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.• Organize and maintain files, ensuring easy accessibility and up-to-date records.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.

Temporary receptionist on call We are offering a short-term on-call contract employment opportunity for a Part Time On-Call Receptionist. This position is based in Vienna, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Can start immediately Responsibilities: • Providing top-notch customer service to clients • Managing inbound calls and addressing inquiries promptly • Assisting with administrative tasks as needed • Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Organize and maintain files, ensuring easy accessibility and up-to-date records

Front Desk Coordinator We are offering a permanent employment opportunity for a Front Desk Coordinator in the Healthcare, Hospitals, and Social Assistance industry, located in SILVER SPRING, Maryland, United States. The role involves a significant amount of customer interaction, administrative work, and coordination duties. Responsibilities: • Provide exceptional customer service to all incoming callers and visitors • Efficiently manage a multi-line phone system, ensuring all calls are directed to the appropriate person • Maintain a welcoming and detail oriented demeanor, even during conflict resolution situations • Perform administrative tasks including data entry, organizing files, and distribution of mail • Utilize Microsoft Excel, Outlook, and Word to handle office coordination duties • Offer concierge services to guests, ensuring their needs are met promptly and in a detail oriented manner • Stay sharp and focused, managing multiple tasks simultaneously without compromising quality • Keep customer records up-to-date and accurate • Contribute to a positive office environment, demonstrating detail oriented and polite behavior at all times.

Commercial Account Manager Robert Half has a new direct-hire opportunity for a Commercial Account Manager. You will be responsible for managing key client accounts and play a pivotal role in managing customer service related inquiries, maintaining current product knowledge, and ensuring exceptional customer satisfaction. This position requires a proactive individual with strong technical skills and a deep understanding of manufacturing processes and industry trends. Key Responsibilities:<ul><li>Develop and maintain strong relationships with commercial clients to understand their needs and objectives.</li><li>Act as the primary point of contact for client inquiries, issues, and escalations, ensuring timely resolution and client satisfaction.</li><li>Client order entry and prepare quotes for product solutions</li><li>Identify opportunities for growth within existing accounts by understanding client businesses, market trends, and competitive landscapes.</li><li>Collaborate closely with cross-functional teams including sales, marketing, operations, and product development to deliver comprehensive solutions that meet client requirements.</li><li>Stay informed about industry trends, market conditions, and competitor activities to identify opportunities for business development.</li></ul>

Front Desk Coordinator We are offering a short term contract employment opportunity in the retail industry at our location. We are seeking a Front Desk Coordinator who will be primarily responsible for delivering high-quality customer service, managing schedules, and assisting with bookings. Responsibilities • Serve as the first point of contact for visitors and incoming phone calls, ensuring a warm and detail oriented reception • Efficiently manage booking of golf lessons, club fittings and practice sessions through calls and emails • Keep the schedule book for the center and coaches updated and well-organized • Collaborate closely with other coaches to assist with booking procedures and transaction completion • Provide accurate and helpful information to guests in-person, via email, and over the phone • Uphold the detail oriented presentation of the Center • Carry out light lifting tasks such as moving golf clubs • Perform a slight sales role within the capacity of customer service.

Collections Assistant We are offering a contract position for a Collections Assistant in Falls Church, Virginia. This role is primarily focused on supporting our team in the area of customer service and collections. Responsibilities:• Handle customer service inquiries and resolve issues efficiently• Follow up with customers regarding overdue payments through phone calls and emails• Update customer account information accurately and promptly• Send out notifications concerning delinquent payments via email, voicemail, and mail• Utilize Microsoft Office Suite to perform data entry tasks and manage customer records• Learn and adapt to our office setting and its requirements• Maintain open communication with customers and team members, demonstrating good communication skills• Assist in data entry tasks and final document preparation• Employ your customer service and collections skills to enhance operations.

Credit and Collections Specialist Robert Half has a new direct-hire opportunity for a full-time Credit and Collections Specialist. This role will handle all accounts receivable functions for commercial (b2b) accounts, including making credit recommendations as necessary. Candidates with strong backgrounds in commercial accounts receivable environments are encouraged to apply. Our client offers full-benefits, including profit sharing! Responsibilities<ul><li>Collections calls to past due accounts</li><li>Making credit recommendations</li><li>Determine customer credit-worthiness</li><li>Handle all AR reporting for leadership</li><li>Update and maintain accounting database with data entry and reports</li><li>Process accounts receivable</li><li>Negotiate payment plans as needed</li><li>Update and manage vendor accounts</li><li>Process credit card deposits</li><li>Special accounting projects as assigned</li></ul>

Corporate Budgeting Analyst My client, a $1.8B+ privately held design-build and systems integration company with both commercial and government contracts has a newly created position for a Corporate Budgeting Analyst. This position will report to the Budget Manager and have a much more robust role than the title indicates. The Corporate Budgeting Analyst will primarily be involved in corporate budgeting & planning and financial reporting in addition to complex account reconciliations and various process automation and system implementation projects. The sky is limit in this diverse role with access and exposure to senior leadership and executives. The position will include the following responsibilities, however not all will be introduced immediately or worked on daily, nor are all of these skills required to be selected for this position. • Work with department leaders (VPs and Directors) to produce annual budget packages and supporting documentation for ~30 departments and consolidated• Lead indirect procurement initiatives, including RFPs for company-wide blanket deals and manage rebate programs.• Administer corporate budgeting and procurement controls.• Perform month-end closing activities such as review of cost and analyze and report on budget fluctuations, prepaid and accrual reconciliations, and internal cost allocations.• Work with internal programmers on automation of transactions, reporting, and reconciliations.• Assist Chief Accounting Officer and CFO with Finance department and Corporate initiatives as they arise• This requires coordination and communication not only within the Finance department, but more importantly with the Operating Divisions, other corporate departments, vendors and service providers.• The company has a multi-layered operational financial reporting structure internal requirement, as well as approximately 50 subsidiaries including a growing international footprint adding complexities to the traditional financial reporting process, and approximately 30 departments• Our objective is simplification and automation of repetitive entries and reconciliations.• Perform more complex general ledger reconciliations, corporate allocations, and intercompany eliminations., including posting of adjusting journal entries as needed.• Assist with preparation of monthly, quarterly, and annual financial statements.• Assist with annual financial statement audit and corporate tax preparation.• Job cost and percentage of completion and job cost accounting experience is helpful but can be learned. This is an incredible opportunity for a candidate roughly 2-5 years into their career that has a strong foundation, outstanding ability to learn and apply new skills and desire to have a wide breadth of experience and grow within a company for the foreseeable future. My client has a tremendous culture and reputation of taking care of their employees on a variety of ways as evidenced by the long tenure of their employee population. They offer a competitive salary based on education, skills, experience and other credentials in addition to comprehensive benefits. This position is 100% in the office located in Tysons Corner, VA. For consideration, please apply directly to this post. If you have additional questions, please contact Lee Chernett, VP at Robert Half Finance & Accounting, on LinkedIn or by calling 571.297.9074 to discuss.

Medical Collections Specialist We are in search of a Medical Collections Specialist to join our team in the healthcare, hospitals, and social assistance industry, based in BWI area of Maryland. As a Medical Collections Specialist, you will be primarily responsible for managing medical insurance collections, communicating effectively with insurance companies and patients. This role provides a short term contract employment opportunity. Responsibilities:• Handle medical insurance collections with diligence and precision.• Regularly liaise with insurance companies for efficient collection practices.• Maintain constant communication with patients to gather necessary information.• Utilize the Advanced MD accounting system to keep track of collections.• Ensure to bridge the gap caused by being short staffed, by prioritizing tasks and managing time effectively.• Actively participate in efforts to maximize revenue collection.• Apply skills such as Accounts Receivable (AR), Appeals, Authorizations, and Billing Functions to manage the healthcare revenue cycle.• Use knowledge of healthcare insurance and reimbursement processes to enhance collection processes.• Employ your experience with accounting software systems, Allscripts, Cerner Technologies, and Dynamic Data Exchange (DDE) to streamline operations.• Contribute to the overall functioning of the team by undertaking additional tasks as required.

Medical Collections Specialist We are offering a short term contract employment opportunity for a Medical Collections Specialist in GLEN BURNIE, Maryland, within the Healthcare and Social Assistance industry. This role will require a detail-oriented and organized individual who is proficient in processing medical insurance collections and following up with insurance companies and patients. Responsibilities: • Handle medical insurance collections with efficiency and precision • Engage in regular communication with insurance companies to expedite collections • Follow up with patients for retrieving any missing information as necessary • Utilize the Advanced MD accounting system for maintaining accurate records • Ensure all customer credit applications are processed accurately and promptly • Maintain comprehensive and accurate customer credit records • Monitor customer accounts and take appropriate action as required • Contribute to the team's targets by ensuring maximum collection • Use skills in Accounts Receivable (AR), Appeals, Authorizations, Benefit Functions, Billing Functions, and Cash Collections to improve collection processes • Apply knowledge of Healthcare Insurance, Healthcare Reimbursement, and Healthcare Revenue Cycle for effective functioning in the healthcare industry.