6 results for Customer Service Rep in Victor, NY

Customer Service Representative We are seeking a Customer Service Representative for our team in Victor, New York. Working in the Waste, Refuse & Environmental Waste Management industry, you will play a crucial role in managing the waste and recycling programs of our customers. This role offers a short term contract employment opportunity. Responsibilities: • Handle notifications generated from waste monitoring systems efficiently. • Generate and manage purchase orders for compactor hauls. • Ensure confirmation of haul requests with the hauler and customer. • Interpret graph data and event logs using device portals. • Use NetSuite for creating Sales Orders, Purchase Orders, Cases, etc. • Investigate open repair invoice issues or stop service tasks using NetSuite. • Alert Customer Service of Site Issues through email correspondence. • Possess a deep understanding of pressure data and monitor functions. • Correct or enter invoices and device information in NetSuite and Device Portal. • Utilize Microsoft Excel for editing and creating worksheets. • Manage inbound and outbound calls, providing exceptional customer service. • Schedule appointments as required.

Collections Specialist Job Title: Collections SpecialistJob Summary:A Collections Specialist plays a pivotal role in managing and reducing outstanding account balances. They are responsible for contacting individuals or businesses with overdue payments, resolving disputes, and ensuring that outstanding debts are collected in a timely and professional manner. This role requires excellent communication and negotiation skills, attention to detail, and proficiency in using accounting or customer relationship management software. A successful Collections Specialist must balance assertiveness with customer service, maintaining positive client relationships while achieving collection goals.Key Responsibilities:<ul><li>Proactively reach out to customers to collect overdue payments through phone calls, emails, or formal letters.</li><li>Review accounts to identify discrepancies, update records, and resolve billing and payment issues.</li><li>Negotiate payment plans and arrangements, ensuring they align with company policies and standard practices.</li><li>Maintain accurate and updated records of all collection efforts and correspondence in the company's systems.</li><li>Collaborate with internal departments, such as accounting or sales, to resolve billing disputes and customer concerns.</li><li>Stay informed of legal and regulatory requirements related to debt collection practices.</li><li>Generate and analyze reports on accounts receivable and aging balances to track progress and reflect collection efforts.</li><li>Escalate unresolved issues to management or follow up with legal actions as necessary to recover debts.</li></ul>

Sales Support We are offering a permanent employment opportunity for a detail-oriented Sales Support in the non-profit industry, located in ROCHESTER, New York. As a Sales Support, you will be involved in a variety of tasks including maintaining customer files, processing orders, preparing sales orders, and ensuring the smooth running of our sales software. Responsibilities: • Efficiently handle the processing of orders from different channels such as email, phone, and the company website. • Ensure the accuracy of customer details and input order information into the sales software. • Prepare Contract Job Releases for Production and maintain comprehensive customer files. • Create and manage Sales orders and assembly orders, including P.O. review and BOM review. • Maintain the ArcWorks Open Order system in collaboration with the Director of Operations and the Operations Team, inputting all new Sales Orders. • Act as a representative for Sales at morning meetings, reporting and gathering information related to order status. • Utilize skills in 'ADP - Financial Services', 'Configure Price Quote (CPQ)', 'CRM', 'ERP - Enterprise Resource Planning', 'ERP Solutions', 'About Time', 'Answering Inbound Calls', 'Auditing', 'Billing Functions', 'Communication' to accomplish tasks and meet objectives.

Receptionist We are seeking a Receptionist to join our team in the Non-Profit sector, located in ROCHESTER, New York, United States. As a Receptionist, you will be responsible for managing customer interactions, handling incoming phone calls, and carrying out various clerical tasks. This role is a short-term contract employment opportunity. Responsibilities: • Greet and interact with visitors and clients in a detail oriented manner • Manage all incoming calls and direct them to the appropriate staff members • Schedule appointments and manage the organizational calendar • Ensure all clerical tasks, including faxing and filing, are carried out efficiently • Use Microsoft Office tools, specifically Microsoft Word and Microsoft Outlook, for various tasks • Keep a well-organized reception area • Ensure effective communication, both written and verbal, within the organization • Handle multiple tasks simultaneously while maintaining attention to detail.

Sales Support We are offering a permanent employment opportunity in the industry, located in Rochester, New York. This role of Sales Support plays a critical part in connecting our customers and production team, ensuring smooth operations and customer satisfaction. Responsibilities: • Handle sales-related communications through phone or email, including orders, quotes, and inquiries • Support the production team by coordinating with account managers, logistics, and quality teams • Collaborate with the production planning and procurement teams for efficient order processing • Use company-developed methods to calculate and provide quotations to customers • Utilize the ERP system for various tasks like order processing, quoting products, loading parts, and more • Review and implement changes and updates to sales orders as needed • Address customer queries related to product receipt issues in a timely and detail oriented manner • Update and manage customer information portals regularly • Assemble and print sales order packets • Ensure compliance with company's sales, marketing, and export/import policies • Prepare sales analysis reports, customer order listings, and other customer-related reports.

Leave of Absence/Ergonomic Specialist We are offering a long term contract employment opportunity for a Leave of Absence/Ergonomic Specialist in the Payroll Services industry, located in Rochester, New York. In this role, you will be tasked with ensuring internal procedures regarding employee absences are compliant with all laws and mandates, and providing guidance on ergonomic safety and workers compensation. Responsibilities: • Conduct on-site and telephonic assessments of employees' workstations to address discomfort and reduce risk of injury. • Coordinate a companywide network of safety representatives, driving recruitment, recognition, and robust communication strategies. • Maintain records of ergonomic discomfort and at-work injuries to provide data for Safety Program improvement efforts. • Develop and implement strategies to reduce ergonomic discomfort, workers' compensation cases, and absenteeism. • Enter and maintain accurate Leave of Absence (LOA) data into the appropriate databases to ensure compliance with absence management laws. • Generate letters to employees on leave, informing them of their rights and responsibilities under the Americans with Disabilities Act (ADA). • Assist employees and supervisors in return to work placement to support stay at work/return to work initiatives. • Respond to incoming team emails, calls, voice mails, and faxes, maintaining copies of all communications in employee files. • Provide guidance and procedural practices to internal and external partners to assist in the daily operations of the LOA department. • Assist in the development of reports and tools to partner with Benefits and HR partners to make decisions concerning employment status and program enhancements.