7 results for Customer Service Representative in Vandalia Oh
Sr. Customer Service Representative<p>We are looking to add a Sr. Customer Service Representative to our team in VERSAILLES, Ohio, United States. In this role, you will primarily deal with customer queries, manage customer accounts, and ensure all customer interactions are logged accurately. This position provides a short term contract employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Ensure all customer interactions are dealt with professionally and empathetically</p><p>• Handle incoming customer calls, addressing issues related to orders, billing, and product concerns</p><p>• Keep customer information up-to-date after every call and place orders when needed</p><p>• Collaborate with the management team to stay informed about product knowledge and changes in company policies</p><p>• Contribute to the company's success by resolving customer problems and converting frustrated clients into repeat customers</p><p>• Schedule delivery appointments</p><p>• Uphold a high level of confidentiality and professionalism when dealing with clients</p><p>• Keep track of pricing changes and update customers accordingly</p><p>• Manage billing functions and claim administration effectively</p><p>• Utilize Microsoft Office Programs, particularly Excel, for various tasks.</p><p><br></p><p>For immediate consideration, call Alison at 937.224.0600</p>Customer Service Representative<p>We are offering a permanent employment opportunity for a Customer Service Representative in Vandalia, Ohio. This role involves a range of duties, including answering calls, data entry, and liaising with vendors. It's an engaging position in a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities: </p><p>• Efficiently responding to high volume of inbound calls from members</p><p>• Accurately entering data into the member portal and confirming submissions</p><p>• Handling mail distribution tasks</p><p>• Processing enrollments over the phone using a prescribed list of questions</p><p>• Scanning and indexing relevant documents</p><p>• Scheduling appointments as needed</p><p>• Utilizing Microsoft Excel and Word for various tasks</p><p>• Communicating via email correspondence when necessary</p><p>• Monitoring and updating customer accounts regularly</p><p>• Liaising with vendors as representatives may reach out.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>Customer Service Representative<p>North Dayton area company is looking for several Customer Service Representatives to join their team immediately. Job duties will include answering a high volume of inbound calls, answering questions for customers regarding their accounts, helping make changes to their account and helping with various administrative duties as needed. This is a contract positions anticipated to last 3 - 5 months and is working full-time hours. For more information please call 937-224-8326. </p>Sales Support<p>We are seeking a proactive and detail-oriented <strong>Sales Support Specialist</strong> for a client in the manufacturing industry. The Sales Support Specialist will play a critical role in driving sales efficiency and customer satisfaction by supporting the sales team with administrative, operational, and customer service duties. The ideal candidate has excellent communication skills, thrives in a fast-paced environment, and is adept at multitasking.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Sales Coordination:</strong></li><li>Assist the sales team in preparing quotes, processing orders, and managing customer accounts while adhering to company policies and timelines.</li><li><strong>Customer Relationship Management:</strong></li><li>Respond to customer inquiries via phone and email promptly, providing information about products, pricing, and delivery schedules. Manage and update customer profiles in CRM systems.</li><li><strong>Order Fulfillment:</strong></li><li>Collaborate with production, warehousing, and logistics departments to ensure seamless order processing, inventory management, and timely product deliveries.</li><li><strong>Administrative Support:</strong></li><li>Maintain and organize sales documents, including contracts, sales reports, invoices, and order tracking logs. Generate and distribute regular sales performance reports to management.</li><li><strong>Data Management:</strong></li><li>Update and maintain sales databases to ensure accurate records of transactions, client interactions, and inventory levels.</li><li><strong>Support for Sales Initiatives:</strong></li><li>Coordinate sales-related activities such as product launches, promotional campaigns, and client events.</li><li><strong>Problem Solving:</strong></li><li>Address and resolve sales-related issues, such as billing errors, order discrepancies, or customer complaints, escalating matters to the appropriate departments as necessary.</li></ul><p><strong>Requirements:</strong></p><ul><li>2+ years of administrative or sales support experience, preferably in the manufacturing or industrial sector.</li><li>Familiarity with CRM tools and order management systems is a plus.</li><li><strong>Technical Skills:</strong></li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data entry experience is required.</li><li>Knowledge of ERP systems used in manufacturing operations is highly desirable.</li><li><strong>Soft Skills:</strong></li><li>Strong organizational skills with attention to detail.</li><li>Ability to manage multiple tasks and prioritize responsibilities effectively.</li><li>Excellent written and verbal communication skills.</li><li>Problem-solving mindset with a customer-centric approach.</li></ul>Customer Experience SpecialistWe are offering a short term contract employment opportunity for a Customer Experience Specialist in the Manufacturing industry, located in Cincinnati, Ohio. As a Customer Experience Specialist, you will play a crucial role in ensuring customer satisfaction through accurate and efficient processing of customer credit applications, maintaining customer records, and handling customer inquiries. <br><br>Responsibilities:<br>• Efficient and accurate processing of customer credit applications<br>• Maintaining accurate and updated customer credit records<br>• Review and evaluate the accuracy of data entered through our automated system<br>• Enhance our CRM system by adding data points to train our AI for future orders<br>• Notify customers promptly in case of discrepancies in pricing, quantities, or payment terms<br>• Assist in resolving customer inquiries regarding order status and returns<br>• Monitor customer accounts and take appropriate actions as necessary.Collections SpecialistESSENTIAL JOB DUTIES and RESPONSIBILITIES:<br>• Daily processing of customer invoices,<br>• Upload invoices into customer specific service portals,<br>• Issuance of credit memos and other authorized billing adjustments,<br>• Prepare chargebacks for unauthorized deductions and unearned discounts,<br>• Daily application of payments, from lock box and local deposits, against customer accounts<br>• Process credit card payments,<br>• Monitor customer account details for non-payment, delayed payments, and other irregularities,<br>• Liaison with customers and internal business partners (primarily Sales and Customer Service) to investigate and resolve billing issues and/or payment discrepancies to status and collect past due amounts,<br>• Support Credit Manager to establish and maintain customer credit profiles (D& B, initial customer review, record maintenance),<br>• Setup and maintenance of Customer master records,<br>• Provide information to the customer service and sales departments as requested,<br>• Support month-end bad debt reserve analysis,<br>• Assist with month-end closing by completing billing, cash application and reporting activities according to specific close schedule guidelines,<br>• Provide support for internal and external audits, and<br>• Perform other associated duties as assigned.ReceptionistWe are in search of a Receptionist to join our team located in Hamilton, Ohio. This role offers a short term contract employment opportunity in the industry. As a Receptionist, your main task is to manage customer interactions, maintain customer records with precision, and handle customer inquiries. Furthermore, you will oversee customer accounts and take appropriate measures when necessary.<br><br>Responsibilities:<br>• Efficiently manage customer interactions and inquiries<br>• Process customer applications with accuracy and speed<br>• Maintain precise records of customer interactions<br>• Oversee customer accounts and take necessary actions<br>• Carry out Receptionist duties, including filing and scanning documents