Add your latest resume to match with open positions.
1 result for Help Desk Tier Ii Analyst in Valencia, NM
- Albuquerque, NM
- onsite
- Temporary / Contract
- - USD / Hourly
- <p>We are looking for a dependable Help Desk Analyst to support day-to-day technology needs for a retail environment in Albuquerque, New Mexico. This is a Long-term Contract position focused on delivering responsive technical assistance, resolving common user issues, and keeping support requests organized from intake through completion. The ideal candidate is comfortable assisting non-technical employees, handling a wide range of desktop and account-related problems, and maintaining accurate documentation while contributing to a smooth end-user support experience.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming support requests by logging, organizing, updating, and closing tickets based on urgency and business impact.</p><p>• Provide frontline assistance for Windows 10 and 11, Microsoft 365, Outlook, web browsers, and office printing issues.</p><p>• Diagnose and resolve routine hardware problems involving desktops, laptops, monitors, docking stations, scanners, headsets, printers, and mobile devices.</p><p>• Perform user account support tasks such as password resets, basic Active Directory maintenance, and onboarding or offboarding preparation.</p><p>• Install approved applications and address common software issues to restore user productivity quickly.</p><p>• Support basic connectivity troubleshooting for wired and wireless networks, VPN access, IP-related issues, and mapped drive access.</p><p>• Prepare, organize, and track equipment for deployment while helping maintain inventory accuracy and orderly IT workspace operations.</p><p>• Distinguish widespread service interruptions from isolated incidents and escalate more advanced issues to higher support tiers with complete documentation.</p><p>• Contribute to support documentation by updating knowledge resources and recording troubleshooting steps clearly for future reference.</p><p>Other duties as needed</p>
- 2026-08-17T21:13:51Z