We are looking for an experienced ITS Senior Technician to join our IT Help Desk team in Cleveland, Ohio. In this role, you will provide Tier 1 and Tier 2 technical support, ensuring the efficient operation of hardware, software, and network systems. This is a long-term contract position that offers an opportunity to contribute to critical IT operations and projects.<br><br>Responsibilities:<br>• Deliver effective technical support for Windows-based desktops and laptops, including setup, imaging, maintenance, and problem resolution.<br>• Provide assistance with core applications such as Microsoft Office (Outlook, Word, Excel, PowerPoint) and Microsoft 365 services.<br>• Utilize System Center Configuration Manager (SCCM) to deploy software updates, manage configurations, and troubleshoot technical issues.<br>• Manage endpoint protection and threat detection using Microsoft Defender for Endpoint.<br>• Administer user accounts, permissions, and group policies within Active Directory.<br>• Document technical solutions and support activities within the service management system.<br>• Escalate complex technical problems to higher-tier support or relevant IT staff.<br>• Maintain and update inventory records for IT equipment, including laptops, desktops, and peripherals.<br>• Facilitate onboarding and offboarding processes to ensure smooth IT transitions for employees.<br>• Collaborate on IT projects to support organizational technology initiatives.
<p>We are looking for a skilled Financial Systems Analyst to support our organization in optimizing and maintaining financial systems. In this long-term contract role, you will play a pivotal part in enhancing system functionality, ensuring data accuracy, and driving alignment between technology and business objectives. Based in Westfield Center, Ohio, this position offers an opportunity to collaborate with cross-functional teams and contribute to strategic initiatives within the insurance industry.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the key liaison between the finance department and IT teams, translating business needs into technical requirements.</p><p>• Support PeopleSoft modules: Accounts Payable (AP), Cash Management (CM), General Ledger (GL), and Asset Management (AM).</p><p>• Use Excel (VLOOKUPs, pivot tables) for analysis and reporting.</p><p>• Maintain a financial systems roadmap with upgrades and enhancements.</p><p>• Gather and prioritize system requirements across teams.</p><p>• Conduct system analysis and evaluate impacts of changes.</p><p>• Lead testing and QA for system updates.</p><p>• Manage system integrations with external partners.</p><p>• Monitor system performance and resolve issues.</p><p>• Develop and enforce data governance practices.</p><p>• Provide advanced training and support to users.</p><p>• Collaborate with finance leaders on policies and controls.</p><p>• Serve as the bridge between Finance and IT, translating needs into technical solutions.</p>
We are looking for an experienced System Implementation Manager to lead the deployment and release of a multi-tenant software application across various organizational locations. This role entails coordinating tailored implementation strategies for each site, ensuring a seamless transition for end users. This is a long-term contract position based in Independence, Ohio, offering an exciting opportunity to work on a dynamic and impactful project.<br><br>Responsibilities:<br>• Oversee the software release process across multiple organizational locations, ensuring tailored approaches for each site.<br>• Coordinate and execute change management strategies to support end-user adoption of the new system.<br>• Analyze, document, and clean data to ensure accuracy and readiness for system migration.<br>• Manage user acceptance testing (UAT) processes to validate system functionality and user requirements.<br>• Develop and maintain comprehensive technical documentation to support implementation and ongoing system operations.<br>• Collaborate with stakeholders to gather requirements and align project goals with organizational needs.<br>• Monitor project timelines and deliverables to ensure successful and timely implementation.<br>• Provide ongoing support and guidance to end-users during the transition period.<br>• Identify and address potential risks or challenges related to the deployment process.<br>• Facilitate communication between technical teams and organizational leadership to ensure alignment.
