2 results for Customer Service Representative in Turners Falls Ma
Customer Service RepresentativeWe are offering a permanent employment opportunity for a Customer Service Representative in the transport industry, based in Worcester, Massachusetts. This role will be crucial in assisting riders of all abilities and managing fixed route operations. <br><br>Responsibilities:<br>• Efficiently answer telephone calls and address service-related inquiries from customers.<br>• Book trip requests and manage cancellations using scheduling software.<br>• Perform data entry tasks as required.<br>• Register new riders in the computerized software system.<br>• Liaise with Dispatch and other vendors as necessary.<br>• Provide support at the Customer Service window when required, which includes answering questions, distributing schedules, and assisting riders if needed.<br>• Utilize skills in Data Entry, Customer Service, Cash Flow Management, and Microsoft Office to perform tasks effectively.Sr. Customer Service Rep/Benefits Specialist<p>Robert Half's client in Worcester, MA is looking for an employee who can act as an Administrative Assistant for their municipal office.</p><p><br></p><p>This employee would sit at the front desk of the office and help to direct foot traffic as well as fielding phone calls to appropriate departments. Specific duties include: answering inbound phone calls, mitigating office flow, handling some data entry, directing walk-in traffic, and multitasking as needed. The client would like someone with experience using office equipment like printers and scanners and organizing forms/files online. The client is looking for an employee with strong customer support skills, and someone who will show attention to detail.</p><p><br></p><p>*MUST BE COMFORTABLE WORKING WITH CONFIDENTIAL INFORMATION</p><p>*Benefits experience is a plus!</p><p><br></p><p>Where: Worcester, MA (on-site)</p><p>When: ASAP</p><p>Duration: 5 months</p><p>Hours: 8:30am-5:00pm</p><p><br></p>