Help Desk Analyst I<p><strong>Position Overview:</strong></p><p>A <strong>Helpdesk Analyst (Tier One)</strong> is the first point of contact for users experiencing technical issues. They provide frontline support by troubleshooting and resolving basic IT-related problems or escalating more complex issues to higher support levels.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the initial point of contact for IT support via phone, email, chat, or ticketing system.</li><li>Diagnose and troubleshoot basic technical issues related to hardware, software, networks, and applications.</li><li>Provide step-by-step guidance to end-users to resolve common IT problems.</li><li>Log all incidents and service requests in the ticketing system, ensuring accurate documentation.</li><li>Escalate unresolved issues to Tier Two or specialized IT teams when necessary.</li><li>Assist with password resets, account unlocks, and access permissions.</li><li>Follow up with users to ensure issue resolution and maintain customer satisfaction.</li><li>Maintain knowledge base articles and contribute to IT documentation.</li><li>Adhere to company policies and service level agreements (SLAs) for response and resolution times.</li></ul><p><br></p><p><br></p>Quality Assurance Analyst<p>We are seeking a detail-oriented Quality Assurance Analyst for a opportunity in downtown Tulsa. The ideal candidate will be responsible for testing a variety of applications and systems, including those developed in .NET. This role entails performing both manual and automated testing, writing comprehensive test cases, and analyzing user stories to ensure high-quality software delivery.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct manual and automated testing on .NET applications and other systems to ensure functionality, performance, and reliability.</li><li>Write, maintain, and execute test cases, test scripts, and test plans.</li><li>Analyze user stories and technical documentation to ensure all business requirements are thoroughly tested.</li><li>Identify, troubleshoot, and document detailed defect reports for developers.</li><li>Perform regression testing to maintain system continuity after feature updates.</li><li>Collaborate with team members, including developers and business stakeholders, to clarify requirements, resolve issues, and improve quality standards.</li><li>Support the creation and maintenance of testing tools and environments.</li><li>Stay updated with QA best practices, tools, and industry trends to enhance testing processes.</li></ul><p><br></p>