7 results for Complaints Manager Tulsa Ok in Tulsa Ok Tx
Compliance OfficerHYBRID ROLE! Established financial institution is looking for an experienced Compliance Manager to add to their growing team. This role will be responsible for maintaining the Complaints Management Program in support of the Bank’s Compliance Management Framework to ensure all banking rules, regulations, and statutory requirements are met.<br><br>Responsibilities of this role include: <br>• Leads a team of Complaints Analysts in tracking, analyzing, and reporting customer complaints. <br>• Provides guidance to staff regarding complex compliance issues.<br>• Evaluates team member performance through quality assurance reviews, performance evaluations and coaching.<br>• Maintains a Complaints Management Program, procedures and processes to ensure complaints are researched and resolved sufficiently and timely.<br>• Establishes and maintains systems and processes to effectively monitor performance of the bank's products, services, and customer experiences.<br>• Collaborates with compliance teammates and business partners to conduct research and assess potential risks or concerns.<br>• Provides comprehensive management reports that identify trends, areas of weakness, issues that have arisen from complaints, lessons learned and actions that can be taken to prevent future complaints.<br>• Reviews complaint resolutions and responses to ensure customer concerns are adequately addressed.<br>• Analyzes complaint data and prepares reports with sufficient detail to help Senior Management understand any issues noted.<br>• Provides reports to Senior Management and the Board on overall complaint results and trends.<br>• Provides periodic status reporting to the various Management and Board level governance committees.<br>• Serves as a resource for internal and external compliance inquiries, conducting research and providing support/guidance as necessary.<br>• Participates in any third party audit requests pertaining to compliance.<br><br>EDUCATION AND/OR EXPERIENCE<br>• Bachelor’s degree, or equivalent work experience, required.<br>• 5-7 years’ experience in banking industry, required.<br>• CRCM certification, preferred.<br><br>If interested, please contact Jesseca McCalla at 405-876-7338 to confidentially discuss this opportunity.Audit Manager - PublicWe are seeking an Audit Manager to join our team in the detail oriented Services industry, located in Frisco, TX. This role is instrumental in managing assurance engagements, leading and developing audit staff, and ensuring timely completion of projects. You will also be expected to handle detailed reviews of engagement workpapers and research accounting standards for new scenarios. <br> Responsibilities: <br> • Manage assurance engagements, ensuring client interactions, deadlines, and team interactions are handled efficiently • Lead and develop Audit Staff and Seniors assigned to engagements, fostering a collaborative and detail oriented environment • Conduct detailed reviews of engagement workpapers in a timely and thorough manner, ensuring all information is accurate and complete • Research accounting standards for new scenarios, staying abreast of industry changes and updates • Work closely with Audit Seniors, Staff, and Partners to ensure timely completion of projects, maintaining open and clear communication at all times • Utilize skills in Audit Program, Accounting Functions, Audit Engagements, Auditing, Compliance, Financial Statement, Public Accounting, and Public Accounting Audit to enhance job performance and team productivity • Deliver excellence to the client experience by working collaboratively within and across firm departments • Help team members realize their individual and detail oriented goals in a supportive and collaborative environment. <br> If interested, please send your resume to [email protected]Tax Manager - PublicWe are looking for a diligent Tax Manager to join our team in the detail oriented Services industry in Frisco, TX. In this role, you will be responsible for managing tax engagements, including compliance and planning, as well as creating strategies with tax leaders and partners to provide the best solutions for our clients. <br> Responsibilities • Detailed review of tax returns and workpapers • Developing strategies with tax leaders and partners for optimal client solutions • Managing client communication throughout the year • Overseeing tax engagements including compliance and planning • Collaborating with analysts, seniors, and leadership to ensure timely completion of projects • Coaching and developing tax seniors and tax analysts • Applying skills in Accounting Functions, Entity Formation, Income Tax Accounting, Public Accounting, Public Accounting Tax, and Tax Preparation <br> If interested, please send your resume to [email protected]Customer Service Representative - 100% Onsite TulsaWe are offering a permanent employment opportunity for a Customer Service Representative who will be based 100% Onsite in Tulsa, Oklahoma. The chosen candidate will be a key part of our team, handling an array of tasks related to customer service and data management. This role is essential to ensuring efficient operations within our industry.<br><br>Responsibilities:<br>• Efficiently and accurately handle customer credit applications<br>• Maintain and update customer credit records regularly<br>• Resolve customer inquiries, complaints, and concerns through active listening and effective de-escalation techniques<br>• Collaborate with global departments to address customer requests and deliver effective solutions<br>• Guide and support customers on billing inquiries, service complaints, and general assistance needs<br>• Consistently meet or exceed performance and quality standards in customer interactions<br>• Utilize Microsoft Excel and Word for data entry and email correspondence<br>• Efficiently manage inbound and outbound calls, and schedule appointments as necessary<br>• Assist customers in selecting their needs while recommending products that enhance their overall experience<br>• Monitor customer accounts and take appropriate action when necessary.Quality Assurance Analyst<p>We are seeking a detail-oriented Quality Assurance Analyst for a opportunity in downtown Tulsa. The ideal candidate will be responsible for testing a variety of applications and systems, including those developed in .NET. This role entails performing both manual and automated testing, writing comprehensive test cases, and analyzing user stories to ensure high-quality software delivery.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct manual and automated testing on .NET applications and other systems to ensure functionality, performance, and reliability.</li><li>Write, maintain, and execute test cases, test scripts, and test plans.</li><li>Analyze user stories and technical documentation to ensure all business requirements are thoroughly tested.</li><li>Identify, troubleshoot, and document detailed defect reports for developers.</li><li>Perform regression testing to maintain system continuity after feature updates.</li><li>Collaborate with team members, including developers and business stakeholders, to clarify requirements, resolve issues, and improve quality standards.</li><li>Support the creation and maintenance of testing tools and environments.</li><li>Stay updated with QA best practices, tools, and industry trends to enhance testing processes.</li></ul><p><br></p>Accounts Receivable Clerk<p><strong>Job Description:</strong></p><p>Perform AR-related duties of the Accounting Department, respective to company policy and Generally Accepted Accounting Principles (GAAP). </p><p>This role is part of a shared services group supporting 2 local facilities. The duties include the following tasks and may include others as the role requires.</p><p><strong><u>This role is also 100% On-Site</u></strong></p><p><br></p><p>· Conduct customer maintenance in the ERP system</p><p>· Process daily invoices respective to each site’s shipments.</p><p>· Process daily payment collections and/or bank deposits, received through the mail or electronically.</p><p>· Process credits and/or payments discounts as needed.</p><p>· Communicate with customers and/or issue customer statements to initiate and/or resolve collections.</p><p>· Collaborate with the Operations & Finance team members as needed.</p><p>· Investigate and recommend actions to resolve discrepancies.</p><p>· Complete intercompany reconciliations.</p><p>· Maintain an AR Aging report for management and customer-base.</p><p>· Prepare role-related reconciliations per company policies.</p><p>· Prepare Sarbanes Oxley (SOX) required support relative to role.</p><p>· Prepare journal entries as needed/approved.</p><p>· Follow company policies regarding proper approvals on all transactions.</p><p>· May occasionally perform other tasks or be cross trained as a backup.</p><p><br></p><p><br></p>Receptionist<p>We are excited to invite a professional, customer-focused Receptionist to join our team! This is a <strong>100% onsite, contract-to-hire opportunity</strong> based in Sapulpa, Oklahoma (74067). If you thrive in a fast-paced, customer-oriented environment and are eager to grow within a supportive team, this role is for you!</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Efficient Communication:</strong> Operate and manage a softphone system to handle incoming and outgoing calls professionally.</li><li><strong>Customer Records Management:</strong> Accurately update and maintain customer records, ensuring attention to detail.</li><li><strong>Customer Support:</strong> Resolve customer inquiries promptly with a focus on providing exceptional service.</li><li><strong>Account Oversight:</strong> Monitor customer accounts, ensuring compliance and addressing any issues proactively.</li><li><strong>Credit Application Processing:</strong> Review and process customer credit applications with precision and timeliness.</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Opportunity for long-term growth and stability with a potential permanent position.</li><li>Be part of a dynamic team that values professionalism and customer satisfaction.</li><li>Enjoy working onsite in a collaborative environment in the Tulsa area.</li></ul><p>Take the next step in your career and apply today!</p>