4 results for Customer Service Administrator in Troy, MI

Customer Service Administrator

Troy, MI
onsite
Permanent
55000 - 65000 USD / Yearly
We are looking for a detail-oriented Benefits Administrator to join our team in Troy, Michigan. This role involves managing administrative tasks related to client services and benefits coordination while maintaining a high standard of attention to detail. The ideal candidate will bring strong organizational skills, adaptability, and a customer-focused approach to support daily operations effectively. Responsibilities: • Organize and manage schedules, service requests, and follow-up tasks with precision. • Draft and distribute client correspondence, updates, and essential documents. • Maintain accurate records, files, and logs to ensure seamless operations. • Perform administrative tasks such as data entry, scanning, and document management. • Collaborate with team members to address client needs and deliver excellent service. • Prioritize and manage multiple tasks in a fast-paced environment. • Assist with special administrative projects to support leadership. • Provide exceptional customer service through clear communication and responsiveness.
2026-03-06T00:00:00Z

Server Administrator

Dearborn, MI
onsite
Contract / Temporary to Hire
42.75 - 49.5 USD / Hourly
We are looking for a highly skilled Server Administrator to join our team in Dearborn, Michigan. This contract position offers an excellent opportunity to showcase your technical expertise in server management and optimization while working on-site. The initial contract lasts for six months, with the potential for extension or transition to a long-term role based on performance. Responsibilities:• Manage and optimize VMware virtualization environments to ensure seamless performance.• Configure and administer web services, including Internet Information Services (IIS), to support business needs.• Set up and troubleshoot network load balancing to enhance system reliability and scalability.• Configure and manage firewalls to protect systems and data from unauthorized access.• Monitor and maintain Active Directory to ensure secure and efficient user access.• Oversee the administration of Microsoft Windows Server and Windows 10 systems.• Collaborate on Citrix-related technologies to ensure optimal performance and user experience.• Perform network troubleshooting to resolve connectivity issues and maintain uptime.• Document configurations and processes to support ongoing system management.
2026-02-24T00:00:00Z

Client Services Support II

Troy, MI
onsite
Temporary
0 - 0 USD / Yearly
Responsibilities: • Interface directly with customers to provide day-to-day IT support.• Offer MAC support, requiring self-initiative and the ability to follow directions.• Travel to different sites as needed to provide support.• Maintain an accurate record of customer credit and resolve customer inquiries.• Monitor customer accounts and take appropriate action.• Provide 'White Glove Support' for Executive members of the client base as needed.• Contribute to updating existing processes to streamline support as per business requirements.• Provide 2nd level MAC support as well as PC and some infrastructure support.• Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.• Maintain physical inventory of company IT equipment and mobile devices accurately for the site.• Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.
2026-02-09T00:00:00Z

Service Delivery Manager

Troy, MI
onsite
Permanent
75000 - 85000 USD / Yearly
We are looking for an experienced MSP Sales Manager to join our team in Troy, Michigan. As MSP Sales Manager your primary goal is to drive revenue growth by creating new sales opportunities and serving as the technical authority throughout the sales lifecycle. The MSP Sales Manager partners closely with Operations, and Leadership to design, position, and present managed IT, cloud, security, and telecommunications solutions aligned with Clear Rate’s service portfolio and customer business objectives. The MSP Sales Manager will be hands-on within managed services environments, understanding MSP operations and service delivery, and can translate complex technical concepts into clear business value. This role participates in discovery, solution architecture, pricing strategy, and post-sale transition to ensure seamless customer experience. Responsibilities:• Identify and pursue revenue opportunities, achieving monthly targets post-ramp-up.• Manage the sales lifecycle, from technical discovery through solution design, proposal development, and deal closure.• Conduct in-depth assessments to understand client environments, operational challenges, and strategic goals.• Develop and present scalable solutions, including managed IT services, cloud platforms, security measures, and connectivity options.• Act as a technical expert during customer meetings, presentations, and solution evaluations.• Collaborate with internal teams to design operationally sound and profitable service offerings.• Create pricing models and service bundles that balance customer needs and company profitability.• Translate technical solutions into clear, impactful value propositions for clients.• Support vendor selection, product positioning, and differentiation strategies.• Facilitate a smooth transition from sales to operations, ensuring successful onboarding and post-sale processes.
2026-02-27T00:00:00Z