We are looking for a skilled Desktop Support Analyst to join our team in Detroit, Michigan. In this role, you will provide essential technical support for software applications, hardware systems, and peripheral devices. This is a long-term contract position that requires a proactive individual adept at troubleshooting, maintaining systems, and ensuring end-user satisfaction.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to software applications, PCs, laptops, and peripheral devices.<br>• Perform regular maintenance and updates on hardware and software systems to ensure optimal performance.<br>• Document detailed steps and solutions for resolving user issues in the call tracking system.<br>• Install and configure hardware and software for end-users as needed.<br>• Manage inventory control and assist in transporting hardware between locations.<br>• Stay informed about current trends and advancements in technology to enhance support services.<br>• Deliver individual or group training sessions on computer hardware and software usage.<br>• Participate in projects aimed at implementing new technologies and improving service delivery.<br>• Escalate unresolved technical issues to higher support levels when necessary.<br>• Handle additional responsibilities and tasks as assigned.
We are looking for a skilled Business Analyst to join our team in Toledo, Ohio. This role is focused on delivering innovative technology solutions, overseeing application administration, and supporting business operations through advanced reporting and analysis. The ideal candidate will play a key role in training users, communicating technology updates, and ensuring seamless vendor coordination.<br><br>Responsibilities:<br>• Collaborate with business leaders to identify technology needs and implement solutions that enhance efficiency and service quality.<br>• Develop comprehensive technology reports and maintain detailed project documentation, including user stories and process maps.<br>• Serve as the primary administrator for technology applications, managing user activations and group settings.<br>• Act as the main point of contact for Microsoft tenant environment administration and coordinate vendor-driven technical updates.<br>• Design and deliver training sessions and user guides to promote adoption of new systems and tools.<br>• Draft and distribute formal communications regarding technology updates, addressing inquiries and escalating issues as needed.<br>• Support vendor management activities, including coordinating with external providers like Apple and mobile carriers.<br>• Participate in evaluating technology solutions and managing requests for proposals (RFPs).<br>• Facilitate integration between applications and identity providers to ensure seamless functionality.<br>• Assist in the implementation of SaaS solutions and reporting tools such as Power BI and SharePoint.
